Windows 2003 WSUS-Update Problem

[dojob]

Hi,

I have an issue regarding my WSUS updates. The windows WSUS client has stoped downlaoding upates from the server (error log below). Im getting an 0x80072EE2 and 0x80072efe error. I've also tried to reslove the issue with no luck. Here is what has been done:

1) Disabled the Firewall (windows and hardware)
2) Disabled Symantec Endpoint Protection (by right clicking on the icon in the icon try and choosing disable), Removed Symantec Endpoint Protection
3) Played with the Automatic Update Service and the BITS service (restarted, set to Automatic)
4) Did forced updates
5) Looked at http://support.microsoft.com/kb/836941/en-us
6) I can ping, tracert the WSUS server from my box, no proxy server installed
7) Followed instructions as per: http://social.technet.microsoft.com.../thread/0ce7c1e6-7ef2-48e1-b7c9-c8f1e97c71d5/
8) WSUS Server is controlled by the ISP and they tell me all is well.

Updates use to work previousely, howeverly they just recently stop working. Furthermore, the server has no problems updating for the MS Windows Update site.

Server OS: Windows 2003 SP1 Web Edition

Any advice would be appreciated.

Regards
dojob

Windows Update Error Log
------------------------------>
2009-05-31 17:27:39:578 892 868 AU #############
2009-05-31 17:27:39:578 892 868 AU ## START ## AU: Search for updates
2009-05-31 17:27:39:578 892 868 AU #########
2009-05-31 17:27:39:578 892 868 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9EF71872-CB7A-4F10-AF01-288268B36392}]
2009-05-31 17:27:39:578 892 cc0 Agent *************
2009-05-31 17:27:39:578 892 cc0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-31 17:27:39:578 892 cc0 Agent *********
2009-05-31 17:27:39:578 892 cc0 Agent * Online = Yes; Ignore download priority = No
2009-05-31 17:27:39:578 892 cc0 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2009-05-31 17:27:39:578 892 cc0 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-05-31 17:27:39:578 892 cc0 Agent * Search Scope = {Machine}
2009-05-31 17:27:39:578 892 cc0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-05-31 17:27:39:578 892 cc0 Misc Microsoft signed: Yes
2009-05-31 17:28:22:187 892 cc0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-05-31 17:28:22:187 892 cc0 Misc Microsoft signed: Yes
2009-05-31 17:28:22:203 892 cc0 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2009-05-31 17:28:22:203 892 cc0 Misc Microsoft signed: Yes
2009-05-31 17:28:22:218 892 cc0 Setup *********** Setup: Checking whether self-update is required ***********
2009-05-31 17:28:22:218 892 cc0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-05-31 17:28:22:218 892 cc0 Setup * IsUpdateRequired = No
2009-05-31 17:28:24:187 892 cc0 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2009-05-31 17:28:24:187 892 cc0 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://41.203.XX.YYY/ClientWebService/client.asmx
2009-05-31 17:28:24:281 892 cc0 PT WARNING: Cached cookie has expired or new PID is available
2009-05-31 17:28:24:281 892 cc0 PT Initializing simple targeting cookie, clientId = 3eed87c2-b6ba-4c9e-b43b-df68a2796e5a, target group = Company, DNS name = wwwcomputer
2009-05-31 17:28:24:281 892 cc0 PT Server URL = http://41.203.XX.YYY/SimpleAuthWebService/SimpleAuth.asmx
2009-05-31 17:29:24:796 892 cc0 Misc WARNING: Send failed with hr = 80072ee2.
2009-05-31 17:29:24:796 892 cc0 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 17:29:24:796 892 cc0 PT + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2009-05-31 17:29:24:796 892 cc0 PT + Caller provided credentials = No
2009-05-31 17:29:24:796 892 cc0 PT + Impersonate flags = 0
2009-05-31 17:29:24:796 892 cc0 PT + Possible authorization schemes used =
2009-05-31 17:29:24:796 892 cc0 PT WARNING: GetAuthorizationCookie failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-05-31 17:29:24:796 892 cc0 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 PT WARNING: PopulateAuthCookies failed: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 PT WARNING: RefreshCookie failed: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 PT WARNING: RefreshPTState failed: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 PT WARNING: Sync of Updates: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2009-05-31 17:29:24:796 892 cc0 Agent * WARNING: Failed to synchronize, error = 0x80072EE2
2009-05-31 17:29:24:828 892 cc0 Agent * WARNING: Exit code = 0x80072EE2
2009-05-31 17:29:24:828 892 cc0 Agent *********
2009-05-31 17:29:24:828 892 cc0 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-31 17:29:24:828 892 cc0 Agent *************
-------------------------------------->
End Error Log

-------------------------------------->
WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 7.2.6001.788. . . . . . . . . . . . PASS
This version is WSUS 2.0
Checking AU Settings
AU Option is 2 : Notify Prior to Download . . . . . . . PASS
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use
Checking Connection to WSUS/SUS Server
WUServer = http://41.203.XX.YYY
WUStatusServer = http://41.203.XX.YYY
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS

Press Enter to Complete
------------------------------------------->

Thankx Again

 

[graviti]

We used to get issues like this across our domain, and it took many days of research. Sometimes the solution would work, sometimes it didn't. But we found that this bat file corrected it 99% of the time.

@echo off

Echo Save the batch file "AU_Clean_SID.cmd". This batch file will do the following:

Echo 1. Stop the wuauserv service

Echo 2. Delete the AccountDomainSid registry key (if it exists)

Echo 3. Delete the PingID registry key (if it exists)

Echo 4. Delete the SusClientId registry key (if it exists)

Echo 5. Restart the wuauserv service

Echo 6. Resets the Authorization Cookie




@echo on

net stop wuauserv

regsvr32 wintrust.dll /s

regsvr32 atl.dll /s

regsvr32 wuapi.dll /s

regsvr32 inetcomm.dll /s

regsvr32 wups.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wucltui.dll /s

regsvr32 wuweb.dll /s

regsvr32 MSXML3.dll /s

regsvr32 cryptsvc.dll /s

regsvr32 dssenh.dll /s

regsvr32 qmgr.dll /s

regsvr32 wuapi.dll /s

regsvr32 qmgrprxy.dll /s

regsvr32 wups2.dll /s

regsvr32 jscript.dll /s

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f

net start wuauserv

wuauclt /resetauthorization /detectnow

Give it a whirl, and let me know if it helped

 

[dojob]

No Luck

Thanks for the input. Gave it a shot but still getting the 0x80072EE2 error.

Update Log:

2009-06-09 12:48:43:578 800 e84 Agent *************
2009-06-09 12:48:43:578 800 e84 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-06-09 12:48:43:578 800 e84 Agent *********
2009-06-09 12:48:43:578 800 e84 Agent * Online = Yes; Ignore download priority = No
2009-06-09 12:48:43:578 800 e84 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2009-06-09 12:48:43:578 800 e84 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-06-09 12:48:43:578 800 e84 Agent * Search Scope = {Machine}
2009-06-09 12:48:43:578 800 e84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-06-09 12:48:43:593 800 e84 Misc Microsoft signed: Yes
2009-06-09 12:48:45:843 800 e84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-06-09 12:48:45:843 800 e84 Misc Microsoft signed: Yes
2009-06-09 12:48:45:843 800 e84 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2009-06-09 12:48:45:859 800 e84 Misc Microsoft signed: Yes
2009-06-09 12:48:45:859 800 e84 Setup *********** Setup: Checking whether self-update is required ***********
2009-06-09 12:48:45:859 800 e84 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required version = 7.1.6001.65
2009-06-09 12:48:45:859 800 e84 Setup WARNING: Warning: Setup callback ReportProgress failed: 0x8007000d
2009-06-09 12:48:45:859 800 e84 Setup * IsUpdateRequired = No
2009-06-09 12:48:46:765 800 e84 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2009-06-09 12:48:46:765 800 e84 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://41.203.24.172/ClientWebService/client.asmx
2009-06-09 12:48:46:812 800 e84 PT WARNING: Cached cookie has expired or new PID is available
2009-06-09 12:48:46:812 800 e84 PT Initializing simple targeting cookie, clientId = 54a7ca9e-27ed-4521-a9ba-0fe48fb51d99, target group = Hetzner, DNS name = wwwcompany
2009-06-09 12:48:46:812 800 e84 PT Server URL = http://41.203.24.172/SimpleAuthWebService/SimpleAuth.asmx
2009-06-09 12:49:47:328 800 e84 Misc WARNING: Send failed with hr = 80072ee2.
2009-06-09 12:49:47:328 800 e84 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-09 12:49:47:328 800 e84 PT + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2009-06-09 12:49:47:328 800 e84 PT + Caller provided credentials = No
2009-06-09 12:49:47:328 800 e84 PT + Impersonate flags = 0
2009-06-09 12:49:47:328 800 e84 PT + Possible authorization schemes used =
2009-06-09 12:49:47:328 800 e84 PT WARNING: GetAuthorizationCookie failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-06-09 12:49:47:328 800 e84 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 PT WARNING: PopulateAuthCookies failed: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 PT WARNING: RefreshCookie failed: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 PT WARNING: RefreshPTState failed: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 PT WARNING: Sync of Updates: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 PT WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2009-06-09 12:49:47:328 800 e84 Agent * WARNING: Failed to synchronize, error = 0x80072EE2
2009-06-09 12:49:47:343 800 e84 Agent * WARNING: Exit code = 0x80072EE2
2009-06-09 12:49:47:343 800 e84 Agent *********
2009-06-09 12:49:47:343 800 e84 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-06-09 12:49:47:343 800 e84 Agent *************
2009-06-09 12:49:47:343 800 e84 Agent WARNING: WU client failed Searching for update with error 0x80072ee2
2009-06-09 12:49:47:343 800 b44 AU >>## RESUMED ## AU: Search for updates [CallId = {D68CF681-152E-41ED-A089-AB9EFDDA4454}]
2009-06-09 12:49:47:343 800 b44 AU # WARNING: Search callback failed, result = 0x80072EE2
2009-06-09 12:49:47:343 800 b44 AU # WARNING: Failed to find updates with error code 80072EE2
2009-06-09 12:49:47:343 800 b44 AU #########
2009-06-09 12:49:47:343 800 b44 AU ## END ## AU: Search for updates [CallId = {D68CF681-152E-41ED-A089-AB9EFDDA4454}]
2009-06-09 12:49:47:343 800 b44 AU #############
2009-06-09 12:49:47:343 800 b44 AU AU setting next detection timeout to 2009-06-09 15:49:47
2009-06-09 12:49:52:343 800 e84 Report REPORT EVENT: {588131A6-BFA3-422D-948D-D2C9B8FFE057} 2009-06-09 12:49:47:343+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee2.