Wootware Motherboard Experience

saor said:
This is the world now. Where something that slips through the cracks get's thrown back at the company as SUCKS! OBVIOUSLY THEY LIED! DON'T CARE ABOUT CUSTOMER SATISFACTION.

It's one thing to complain, it's another to be a chop about it.
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Also remember it is a scam. However, eventually down the line legal recourse will follow. I would...
 
saor said:
This is the world now. Where something that slips through the cracks get's thrown back at the company as SUCKS! OBVIOUSLY THEY LIED! DON'T CARE ABOUT CUSTOMER SATISFACTION.

It's one thing to complain, it's another to be a chop about it.
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1) Priority shipping says 1 - 2 business days. It is the 4th business day today. So yes chop, they either lied or "DONT CARE ABOUT CUSTOMER SATISFACTION." - How am I wrong? I've had products from other stores sent to me at 630 pm because the online store cared about customer satisfaction and customer service.

What is the alternative? They didn't lie and do care about customer satisfaction? Ok. If that were the case I would not be writing this review
 
I will expect something like this from Evetech, but not Wootware. Hope they sort it out soon.
 
Funny story

My mobo was asked to be opened by them so they can flash a new amd bios, when the new cpus came out.

It could really simply have been that
 
NickDiablo said:
1) Priority shipping says 1 - 2 business days. It is the 4th business day today. So yes chop, they either lied or "DONT CARE ABOUT CUSTOMER SATISFACTION." - How am I wrong? I've had products from other stores sent to me at 630 pm because the online store cared about customer satisfaction and customer service.

What is the alternative? They didn't lie and do care about customer satisfaction? Ok. If that were the case I would not be writing this review
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You realize not every business is perfect, that sometimes accidents happen or something slips through the cracks?
 
saor said:
You realize not every business is perfect, that sometimes accidents happen or something slips through the cracks?
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Oh yes i do. And that is the point, When a company causes a mistake and an inconvenience for a customer it is the company's duty to make it right, not hope for the best. This is customer relations 101, have you dealt with customers, i have
 
NickDiablo said:
1) Priority shipping says 1 - 2 business days. It is the 4th business day today. So yes chop, they either lied or "DONT CARE ABOUT CUSTOMER SATISFACTION." - How am I wrong? I've had products from other stores sent to me at 630 pm because the online store cared about customer satisfaction and customer service.

What is the alternative? They didn't lie and do care about customer satisfaction? Ok. If that were the case I would not be writing this review
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What did the courier company say?

if WW did indeed use priority shipping and the courier company is messing around, then it looks like the courier company is messing around with you!

The opened MB is a big no no though. I would be annoyed as well
 
ADrunkTeddyBear said:
What did the courier company say?

if WW did indeed use priority shipping and the courier company is messing around, then it looks like the courier company is messing around with you!

The opened MB is a big no no though. I would be annoyed as well
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Wootware just now sent an email saying they not sure why it was not delivered on Friday as it was priority shipping. They said they will ask the courier company, doesnt really matter though as long as it comes today i will accept this was an accident by wootware and let it be, i just want to build my pc
 
NickDiablo said:
Wootware just now sent an email saying they not sure why it was not delivered on Friday as it was priority shipping. They said they will ask the courier company, doesnt really matter though as long as it comes today i will accept this was an accident by wootware and let it be, i just want to build my pc
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So the courier company screwed up by the sounds of it and you're bitching at WW even after they said they will try and find out what's going on?

Yoh, some people. You can tell when someone has never been on the receiving end of this sort of nonsense. I worked in service jobs when I studied and even when I bent over backwards to help there were still some people who just wanted to KAK on you from a dizzying height for something you had no control over.
 
zolly said:
So the courier company screwed up by the sounds of it and you're bitching at WW even after they said they will try and find out what's going on?

Yoh, some people. You can tell when someone has never been on the receiving end of this sort of nonsense. I worked in service jobs when I studied and even when I bent over backwards to help there were still some people who just wanted to KAK on you from a dizzying height for something you had no control over.
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Wootware sent that email just now, not before I made this post, you profligate.
 
NickDiablo said:
Wootware sent that email just now, not before I made this post, you profligate.
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Point is you chose to rage on a forum before you had properly followed up with the company.

Numerous people have asked during the day why you haven't checked the tracking number, which you or WW should have if it's a priority package.
 
zolly said:
So the courier company screwed up by the sounds of it and you're bitching at WW even after they said they will try and find out what's going on?

Yoh, some people. You can tell when someone has never been on the receiving end of this sort of nonsense. I worked in service jobs when I studied and even when I bent over backwards to help there were still some people who just wanted to KAK on you from a dizzying height for something you had no control over.
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Not to mention, It is wootware's responsibility to ensure a priority shipped product is sent to a customer, a product that they 100% messed up and is 100% their fault. Whether it is the courier's "fault" or not, it is Wootware's responsibility to ensure the customer is taken care of. Lmfao you people
 
NickDiablo said:
Not to mention, It is wootware's responsibility to ensure a priority shipped product is sent to a customer, a product that they 100% messed up and is 100% their fault. Whether it is the courier's "fault" or not, it is Wootware's responsibility to ensure the customer is taken care of. Lmfao you people
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Do wootware run the courier company?

No? Then see my previous point.

Yoh, some people. You can tell when someone has never been on the receiving end of this sort of nonsense. I worked in service jobs when I studied and even when I bent over backwards to help there were still some people who just wanted to KAK on you from a dizzying height for something you had no control over.
Click to expand...
 
zolly said:
Point is you chose to rage on a forum before you had properly followed up with the company.

Numerous people have asked during the day why you haven't checked the tracking number, which you or WW should have if it's a priority package.
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Tracking number is totally irrelevant. In fact, the tracking information makes me more pissed at WW because all they had to do was contact the company and say, go deliver the package. they totally neglected it and hoped for the best
 
  • Wow
Reactions: zll
NickDiablo said:
Not to mention, It is wootware's responsibility to ensure a priority shipped product is sent to a customer, a product that they 100% messed up and is 100% their fault. Whether it is the courier's "fault" or not, it is Wootware's responsibility to ensure the customer is taken care of. Lmfao you people
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So if the couriers van breaks down on Friday its their fault?

I work with 3 different couriers and have for 5 years now breakdowns and messed up deliveries happen a lot... Is it the person sending its out fault or the courier? In most cases the couriers don't even let you know until Monday lunch time, this has happened so many times to us as a company and caused us to lose thousands in revenue and we have to go to the company we were shipping to and explain what happened.

I am not defending either party here but more trying to state private couriers also aren't 100% accurate and quite often screw **** up.
 
CrypticZA said:
So if the couriers van breaks down on Friday its their fault?

I work with 3 different couriers and have for 5 years now breakdowns and messed up deliveries happen a lot... Is it the person sending its out fault or the courier? In most cases the couriers don't even let you know until Monday lunch time, this has happened so many times to us as a company and caused us to lose thousands in revenue and we have to go to the company we were shipping to and explain what happened.

I am not defending either party here but more trying to state private couriers also aren't 100% accurate and quite often screw **** up.
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the product was in my city on thursday morning, this shipping issue is most likely down to neglect from both the courier, and wootware for not following up on the shipping(which they should... given that the product is a replacement for a serious mistake they made)
 
CrypticZA said:
So if the couriers van breaks down on Friday its their fault?
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2c unrelated to the thread, but related to couriers. My normal driver was feeling light headed one morning was told my the ops manager to park somewhere safe. They lost contact with him and eventually sent someone to check that afternoon. He's been in a coma for the last 5 weeks.

Sometimes **** happens, it's out of everyone's control.
 
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