Wootware Motherboard Experience

I had a problem with a Wootware order not being delivered on time a few weeks ago, Wootware were very helpful, calling the couriers to sort it out and then checking with me every few hours if I had received my order.

I’d give them the benefit of the doubt.
 
NickDiablo said:
Oh yes i do. And that is the point, When a company causes a mistake and an inconvenience for a customer it is the company's duty to make it right, not hope for the best. This is customer relations 101, have you dealt with customers, i have
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Do they still use Fast way , last time I ordered from them , package was quick from them , then Fastway sat on it .
 
NickDiablo said:
the product was in my city on thursday morning, this shipping issue is most likely down to neglect from both the courier, and wootware for not following up on the shipping(which they should... given that the product is a replacement for a serious mistake they made)
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now you are being a chop.

If they provided you with a tracking number check with the courier. Do you really expect them to phone the courier over and over again and find out when each shipment is delivered?
 
NickDiablo said:
the product was in my city on thursday morning, this shipping issue is most likely down to neglect from both the courier, and wootware for not following up on the shipping(which they should... given that the product is a replacement for a serious mistake they made)
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Yeah... That is not how this works, that is not how any of this works. The internal turnaround time of a courier is not within the control of Wootware. Nor is it their responsibility. Wootware acknowledged the mistake, did was expected to correct the issue. They give you a tracking number for a reason. You can follow up where your parcel is & you can query the courier why your parcel is late.

If you sell something second hand, and the buyer asks for next day shipping.
Is that guy then justified to **** on you if the courier fails to deliver the parcel the next day?
You promised next day delivery bro.
 
NickDiablo said:
Not to mention, It is wootware's responsibility to ensure a priority shipped product is sent to a customer, a product that they 100% messed up and is 100% their fault. Whether it is the courier's "fault" or not, it is Wootware's responsibility to ensure the customer is taken care of. Lmfao you people
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I think you'll find very shortly that it's not WW or the courier that's the problem here...
 
zolly said:
I think you'll find very shortly that it's not WW or the courier that's the problem here...
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Yeah buying a new motherboard then getting a second hand one is my fault, having to deal with ***** late shipping (product still hasnt arrived) is totally my fault!

Officers, take me away
 
MikeaMatrix said:
Yeah... That is not how this works, that is not how any of this works. The internal turnaround time of a courier is not within the control of Wootware. Nor is it their responsibility. Wootware acknowledged the mistake, did was expected to correct the issue. They give you a tracking number for a reason. You can follow up where your parcel is & you can query the courier why your parcel is late.

If you sell something second hand, and the buyer asks for next day shipping.
Is that guy then justified to **** on you if the courier fails to deliver the parcel the next day?
You promised next day delivery bro.
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Yeah who was I to think that a company controls when their product arrives.

How dare I buy a brand new product, get it delivered pre used, get told I have priority shipping on replacement new one, get product late (still hasnt arrived) & then complain about it? My golly what impression was I under?

So you're saying the onus is on me, the customer who made no mistakes, to sort out shipping and acquire the phone number of the courier and nag them to get me my product? Oh ok thanks for clarifying
 
Take a deep breath, don't get your nickers in a knot yet. Its good of them to send you a new product and acknowledge the issue. They will first need to receive your faulty product, inspect it and then send new one. If this is an issue, don't shop online. Lots of scammers and chance takers online, so makes sense they need to follow process.

If it was the other famous company, they would have made you pay for shipping, first do quality control, inform you that you are the issue, and then send the same product back or penalise. Will be a month later before there is a resolution.
 
NickDiablo said:
Yeah who was I to think that a company controls when their product arrives.

How dare I buy a brand new product, get it delivered pre used, get told I have priority shipping on replacement new one, get product late (still hasnt arrived) & then complain about it? My golly what impression was I under?

So you're saying the onus is on me, the customer who made no mistakes, to sort out shipping and acquire the phone number of the courier and nag them to get me my product? Oh ok thanks for clarifying
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They made mistake. They acknowledge it. Said they will send you a new one. We don't have magic portals. What is the problem?
 
requiem said:
now you are being a chop.

If they provided you with a tracking number check with the courier. Do you really expect them to phone the courier over and over again and find out when each shipment is delivered?
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No not each shipment, a specific shipment that is a replacement for a product they totally messed up and already made the customer inconvenienced as it is.
 
It is not unusual for Customs to open a package to inspect the contents once it arrives at the harbour.
You may very well just have been unlucky and received the M/B in the import batch that was selected by Customs for inspection. The fingerprints is therefore not thermal paste residue but BunnyChow crumb residue.
 
Affieplaas said:
It is not unusual for Customs to open a package to inspect the contents once it arrives at the harbour.
You may very well just have been unlucky and received the M/B in the import batch that was selected by Customs for inspection. The fingerprints is therefore not thermal paste residue but BunnyChow crumb residue.
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Most probably KFC and not bunnychow.
 
RedViking said:
Take a deep breath, don't get your nickers in a knot yet. Its good of them to send you a new product and acknowledge the issue. They will first need to receive your faulty product, inspect it and then send new one. If this is an issue, don't shop online. Lots of scammers and chance takers online, so makes sense they need to follow process.

If it was the other famous company, they would have made you pay for shipping, first do quality control, inform you that you are the issue, and then send the same product back or penalise. Will be a month later before there is a resolution.
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Look at this mental gymnaistics
 
ALRIGHT this thread has gone off topic, Yes I was pissed off when I made this thread. Forgive me!

The product has FINALLY arrived. And maybe I did overreact a bit, yes. I apologize.

THANK YOU TO WOOTWARE FOR RESOLVING THIS PROBLEM. I WILL EDIT MY ORIGINAL POST so I can remove some negative things I said

EDIT: i celebrated too early
 
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NickDiablo said:
ALRIGHT this thread has gone off topic, Yes I was pissed off when I made this thread. Forgive me!

The product has FINALLY arrived. And maybe I did overreact a bit, yes. I apologize.

THANK YOU TO WOOTWARE FOR RESOLVING THIS PROBLEM. I WILL EDIT MY ORIGINAL POST so I can remove some negative things I said
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On the bright side when you do have issue under warranty, you bought from a company with after sales.
 
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