Bluefinllama
Well-Known Member
So we all know how bad a rap mechanics can get, but it seems to get worse - my apologies for the following thesis.
I took my 2012 Hyundai i10 in for it's 90000km service to a Kwik-Fit centre in Centurion - I had taken my car there previously for it's 75000km service as well and they had told me I needed to replace my lower control arms, but I couldn't afford to do so at that stage. Forward to last week Thursday, I take my car to them to get a quote for the 90000km service + a few extras, the following is the quote I received:
1 Major Service (oil, oil filter, air filter, aircon filter, plugs / fan belt) - R2650.00
1 Timming Chain - R3550.00
1 Water Pump - R1695.00
1 Thermostat - R595.00
1 Labour 8 Hours - R2400.00
2 Lower Control Arms - R2800.00
2 Wheel Bearings - R1950.00
1 Wheel Alignment 3D - R250.00
1 ABS Pump 3hrs lab only - R900.00
1 Brake Fluid - R120.00
1 Brake Pads-F - R850.00
2 Brake Disc-F - R1500.00 (I had 1 disc spare so only paid R750.00 on this and supplied the 1)
The total came to R18510.00.
So I knew the 90000km service, the lower control arms, the wheel bearings, abs pump (needed to be reconnected - I had it circumvented as I had previously had issues with my brakes - brake master cylinder had been replaced and at fault, but the pump was never reconnected) was all required, but the brakes and the discs were new to me, but alas I folded (too easily) and paid it hoping that once all the work was done that my car would be great again - they had taken almost an hour going through the suspension etc trying to see if any other work was required.
I was wrong, I arrived Friday morning at 07:30 as they had asked me to (with the promise all the work will be done quickly within the day), there was nobody at the shop - they eventually arrived and gave me a lift to work as promised. Halfway through the day I get a phone call stating that if they proceed with the work they might break my CV Joints and that will then cost me R1500.00 to replace as well (they admitted nothing was wrong with the them, they just couldn't get them removed as they had siezed - I asked them to get the work done and make sure not to break it as I couldn't afford R1500.00 extra - I had already borrowed money to do the service etc). I had also asked them to keep all the parts which were replaced and put them in my boot - they agreed to do so.
I had to then later that day phone them as I needed my car to get back home after work (yes, please note they never phoned me again), and they told me that the work will take another day and I should come pick it up the next day. I explained my situation and that they had promised they would be able to finish the work in a day, so we came to a compromise, the abs pump work as well as the wheel alignment + engine & car wash will be done on Monday (today).
So I picked up my car (my service schedule wasn't stamped, they promised to do this on the Monday as well), when doing so I was told there was a weird sound being made and the shocks would also have to be replaced, I once again explained I couldn't afford to do so, but on Monday the rest of the work which was paid for will have to be done. As I drove away I noticed that when I make a sharp left turn there is a scraping sound at the front left wheel (only when turning left and only front left wheel area), I tried to feel for any areas touching the wheel arch etc, but couldn't.
Fast forward to this morning (Monday) and again at 07:30 I am there, this time there are people at the shop this time around, but they don't acknowledge me until about 07:45, I explain to them why I am there, as well as the issue I had experienced when making a sharp left turn, they say they will look into it (keep in mind I didn't have this issue before I took my car in on Friday) - I also wait until 08:05 before I get a lift to work - even though there are people just standing around doing nothing.
So once again this afternoon (Monday) I had to phone them (at 15:37) to find out whether they are done, whether I can pick up my car etc. I get told they are busy test driving the car to find out what the left turn issue is, but that they will phone me back once the car is back at the shop, they didn't phone me back, I phoned them again at 16:18 (quite the joyride to figure out what the issue I experienced from a sharp left turn from a stationary position was). I was told the issue was both the shocks and now the stabilizers as well (an issue I hadn't previously experienced), but that I could come and pick the car up.
I get there at 16:40, I wait a bit for my keys - the car / engine bay had not been washed (whatever, I don't have time to wait for them to do so), I get in my car, almost drive away and remember to check for the service stamp as was promised, low and behold it wasn't there. I park again, go back inside and ask them to stamp it as promised, they take about 20 minutes because they can't stamp it unless they find the invoice etc.
So needless to say, I've had a horrid time.
I have a few questions - would it be prudent to go somewhere else for the shocks and stabilizers (at least for someone to take a look whether that is actually the problem), should I take my car to another place and ask them to do these things and also check to see whether the work I paid for looks like it was done (the parts of course as you can guess was never in the boot, I also didn't see any of them)? And then lastly, can anyone recommend anywhere in Centurion where I can go to get these done?
I appreciate anyone who has actually read through this and is willing to give any insight <3.
I took my 2012 Hyundai i10 in for it's 90000km service to a Kwik-Fit centre in Centurion - I had taken my car there previously for it's 75000km service as well and they had told me I needed to replace my lower control arms, but I couldn't afford to do so at that stage. Forward to last week Thursday, I take my car to them to get a quote for the 90000km service + a few extras, the following is the quote I received:
1 Major Service (oil, oil filter, air filter, aircon filter, plugs / fan belt) - R2650.00
1 Timming Chain - R3550.00
1 Water Pump - R1695.00
1 Thermostat - R595.00
1 Labour 8 Hours - R2400.00
2 Lower Control Arms - R2800.00
2 Wheel Bearings - R1950.00
1 Wheel Alignment 3D - R250.00
1 ABS Pump 3hrs lab only - R900.00
1 Brake Fluid - R120.00
1 Brake Pads-F - R850.00
2 Brake Disc-F - R1500.00 (I had 1 disc spare so only paid R750.00 on this and supplied the 1)
The total came to R18510.00.
So I knew the 90000km service, the lower control arms, the wheel bearings, abs pump (needed to be reconnected - I had it circumvented as I had previously had issues with my brakes - brake master cylinder had been replaced and at fault, but the pump was never reconnected) was all required, but the brakes and the discs were new to me, but alas I folded (too easily) and paid it hoping that once all the work was done that my car would be great again - they had taken almost an hour going through the suspension etc trying to see if any other work was required.
I was wrong, I arrived Friday morning at 07:30 as they had asked me to (with the promise all the work will be done quickly within the day), there was nobody at the shop - they eventually arrived and gave me a lift to work as promised. Halfway through the day I get a phone call stating that if they proceed with the work they might break my CV Joints and that will then cost me R1500.00 to replace as well (they admitted nothing was wrong with the them, they just couldn't get them removed as they had siezed - I asked them to get the work done and make sure not to break it as I couldn't afford R1500.00 extra - I had already borrowed money to do the service etc). I had also asked them to keep all the parts which were replaced and put them in my boot - they agreed to do so.
I had to then later that day phone them as I needed my car to get back home after work (yes, please note they never phoned me again), and they told me that the work will take another day and I should come pick it up the next day. I explained my situation and that they had promised they would be able to finish the work in a day, so we came to a compromise, the abs pump work as well as the wheel alignment + engine & car wash will be done on Monday (today).
So I picked up my car (my service schedule wasn't stamped, they promised to do this on the Monday as well), when doing so I was told there was a weird sound being made and the shocks would also have to be replaced, I once again explained I couldn't afford to do so, but on Monday the rest of the work which was paid for will have to be done. As I drove away I noticed that when I make a sharp left turn there is a scraping sound at the front left wheel (only when turning left and only front left wheel area), I tried to feel for any areas touching the wheel arch etc, but couldn't.
Fast forward to this morning (Monday) and again at 07:30 I am there, this time there are people at the shop this time around, but they don't acknowledge me until about 07:45, I explain to them why I am there, as well as the issue I had experienced when making a sharp left turn, they say they will look into it (keep in mind I didn't have this issue before I took my car in on Friday) - I also wait until 08:05 before I get a lift to work - even though there are people just standing around doing nothing.
So once again this afternoon (Monday) I had to phone them (at 15:37) to find out whether they are done, whether I can pick up my car etc. I get told they are busy test driving the car to find out what the left turn issue is, but that they will phone me back once the car is back at the shop, they didn't phone me back, I phoned them again at 16:18 (quite the joyride to figure out what the issue I experienced from a sharp left turn from a stationary position was). I was told the issue was both the shocks and now the stabilizers as well (an issue I hadn't previously experienced), but that I could come and pick the car up.
I get there at 16:40, I wait a bit for my keys - the car / engine bay had not been washed (whatever, I don't have time to wait for them to do so), I get in my car, almost drive away and remember to check for the service stamp as was promised, low and behold it wasn't there. I park again, go back inside and ask them to stamp it as promised, they take about 20 minutes because they can't stamp it unless they find the invoice etc.
So needless to say, I've had a horrid time.
I have a few questions - would it be prudent to go somewhere else for the shocks and stabilizers (at least for someone to take a look whether that is actually the problem), should I take my car to another place and ask them to do these things and also check to see whether the work I paid for looks like it was done (the parts of course as you can guess was never in the boot, I also didn't see any of them)? And then lastly, can anyone recommend anywhere in Centurion where I can go to get these done?
I appreciate anyone who has actually read through this and is willing to give any insight <3.
. Good luck hope you come right, maybe also Google a few things on your car, open the bonnet check them out.