This led me down a rabbit hole of so many other ridiculous complaints prone have as seen in the rulings section.And his name is right there for everyone to see.
In the last year, I do not recall their live chat being online once in the dozen or so times I logged into the site.As an EX client of Afrihost I experienced consistent terrible service from them for the past 2 years. When you sms "Help" to them their staff phone you back so that your phone either rings once and is cut off or doesn't even have a chance to ring at all and then their systems SHOW that they phoned you back but you had no chance to answer. Or they don't even bother to phone at all. Their "Live Chat" is dead or offline for at least 50% of OFFICE HOURS. I have no idea why they were let off from this complaint. Don't deserve to be