Your Banker

[Sonic2k]

Don't want to take away your right to complain. However all hope is not lost!

https://www.facebook.com/news24

Sorry don't use / have Facebook.

 

[Former member 61586]

This is exactly why I "downgraded" from all this private/wealth banking nonsense to just the cheapest cheque account option. Whatever I need done I use internet banking for. What internet banking cannot do, I go into the branch and see a normal consultant.

 

[whatwhat]

I've mailed FNB to change bankers but it seems they don't allow you to do that.

 

[sk33Lo]

My genius of a private banker got back to me 2 days after I contacted her and needed something urgent done. Obviously I sorted it out before she even bothered to grace me with an email or phone call.

Sounds like the woes I used to have a few years ago with the green bank. Seems the others are just as bad though, after I changed.

*sigh

 

[SaoirseB]

My banker is a beech! She thinks we are friends, always telling me jokes and sheet! I hate her!

Don't know why, but your post cracked me up.

 

[SYNERGY]

I've mailed FNB to change bankers but it seems they don't allow you to do that.

Ask them to close your account then.

I've had a similar experience to OP:

My platinum private banker is great - on the ball.
Dad's private client banker is a total waste of time.

Sent an identical instruction to both bankers.

Platinum Banker - Done in 5 minutes.
Private Banker - Cannot be done (reply after an hour). Forward her communication from my banker that it was done, Private Banker didn't apologize and got it done.

tl:dr: It's your luck, if you get a useless or good banker. Shouldn't be that way.

 

[Velenoso]

Investec banker is on the ball. No complaints there. Standard Bank Private Clients, not as good, but not bad. FNB - Forget it. I do have one business account left with them, everything else is with Investec and Standard Bank.

 

[powermzii]

Mine used to be good then i guess she lost motivation. Sent a complaint to change - if it doesn't work then downgrade coming up (with FNB)

 

[fruitbat]

They all have issues... My experience..
My previous banker was awesome, then he was moved to another area..
My current banker is slow or non-responsive... however - his sidekick is amazing. She usually calls me within the hour to confirm. SO i communicate with her, and we get stuff done!

 

[munchies]

My FNB Private Banker is pretty good. Usually gets back to me within 2-3 hours of emailing him. Used to be at ABSA and she was terrible. Wanted to buy a new home and eventually had to go through the call centre as she just never got back to me. I then moved to FNB and so far so good.