Vodacom blamed for Cell C network problems
The main issue behind Cell C’s recent network problems is the lack of seamless hand-over between its network and Vodacom, Cell C CEO Alan Knott-Craig recently told MyBroadband.
Cell C has a national roaming agreement with Vodacom, and subscribers are able to connect to Vodacom’s network when they fall outside Cell C coverage.
However, the hand-over from Cell C to Vodacom is not as seamless as it should be, Knott-Craig said.
He explained that as more users enter a 3G cell, the coverage provided by its tower effectively decreases. Subscribers at the edge of the cell might suddenly find themselves unable to connect.
This is where the hand-over between Cell C and Vodacom needs to be seamless, Knott-Craig said, otherwise customers will have a poor experience.
He said that they have tried to resolve the matter with Vodacom, with no luck. Cell C will therefore be lodging a complaint with ICASA, Knott-Craig said.
Knott-Craig explained that their roaming agreement with Vodacom is still valid for a few more years and that terminating it isn’t an option as they would need to “block up holes” in their network before they switch off Vodacom roaming in an area.
Vodacom was not immediately able to comment by the time of publication, but has promised to provide feedback soon.
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