It wasn’t me: Vodacom on Cell C network problems

Vodacom says that in the last 12 years, nothing has changed in the way it manages handover from the Cell C network to its own network.

This follows recent statements by the CEO of Cell C, Alan Knott-Craig, that their network woes are mainly due to a lack of seamless handover to the Vodacom network when a subscriber falls outside Cell C coverage.

Cell C has a national roaming agreement with Vodacom which Knott-Craig said is valid for at least a few more years.

According to Knott-Craig, Cell C has tried to resolve the issue with Vodacom but has not been successful and will be referring the matter to the Independent Communications Authority of South Africa (ICASA).

“The quality of service provided to all our customers, including Cell C is of the highest importance to us,” a Vodacom spokesperson told MyBroadband. According to Vodacom, this is why it has made “huge investments” in its South African infrastructure – over R7-billion in the past year and over R28-billion in the past 5 years.

“Furthermore, Cell C is partially using our network and we are not responsible for their entire network experience,” Vodacom said.

Cell C was asked for comment on Vodacom’s response, but explained that it could not immediately provide feedback.

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* Photo of Shaggy by Adam Jakubiak

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It wasn’t me: Vodacom on Cell C network problems