Some Cell C subscribers are setting their phones to always roam on the Vodacom network, which they feel gives them better service levels. Cell C, however, recommends that their subscribers do not force a network choice.
Cell C has a roaming agreement with Vodacom, which allows Cell C subscribers to use the Vodacom network when outside Cell C coverage areas.
Some Cell C subscribers who feel they get superior service levels from Vodacom’s network are setting their phones to only connect to Vodacom’s network.
This means that some Cell C subscribers are using only Vodacom’s network, which is widely seen as the best network in South Africa, but are benefiting from Cell C’s low rates. Some people described it as a ‘best of both worlds’ solution.
Cell C discourages forcing a network choice
Cell C said that it would not recommend subscribers force a network choice. “We have an extensive network footprint and continue to roll out more sites to increase coverage,” Cell C said.
“Where there are coverage gaps, customers have the benefit of using national roaming, which Cell C pays for in terms of our national roaming agreement with Vodacom. In these cases the device will automatically select the optimum service for coverage.”
Cell C said that there is a concern that forcing to roam on Vodacom can impact the company financially.
“Cell C has to pay Vodacom for national roaming, which is costly and, from a customer perspective, is also unnecessary where Cell C has coverage,” Cell C said.