Vodacom and RICA FAIL!

Hi Cavedog

I will provide an update wants the Manager gets back to me ,i sent her an email now on what the progress is ?

What happens when you dial 100 ?

Regards
VodacomData
 
VodacomData said:
Hi Cavedog

I will provide an update wants the Manager gets back to me ,i sent her an email now on what the progress is ?

What happens when you dial 100 ?

Regards
VodacomData
Click to expand...


It says. "Sorry your recharge service has been suspended, Please contact customer care on 111"

I called 111 so many time and 5 times I got a SMS saying your recharge suspension has been lifted. But still the same problem.

So still now the staterpack with my number is not activated.

When I try to make a call it says. "Sorry your access to the vodacom network has expired, Please recharge your account"
 
I can't receive calls on my vodacom number, nor can I personalize my call mes.

If I type *111# and choose view calling points I also get an error.


Has this got something to do with RICA's laws or is voodocom going bananas?
 
Tweak said:
I can't receive calls on my vodacom number, nor can I personalize my call mes.

If I type *111# and choose view calling points I also get an error.


Has this got something to do with RICA's laws or is voodocom going bananas?
Click to expand...

Well i cant do anything if you post here and do not PM me your number .

Regards
VodacomData
 
cavedog said:
It says. "Sorry your recharge service has been suspended, Please contact customer care on 111"

I called 111 so many time and 5 times I got a SMS saying your recharge suspension has been lifted. But still the same problem.

So still now the staterpack with my number is not activated.

When I try to make a call it says. "Sorry your access to the vodacom network has expired, Please recharge your account"
Click to expand...


Try calling 100 now port support advised they created your IN profile

Regards

VodacomData



EDIT:

You sorted now, shows that its active can you confirm ? :D
 
Last edited:
VodacomData said:
Try calling 100 now port support advised they created your IN profile

Regards

VodacomData



EDIT:

You sorted now, shows that its active can you confirm ? :D
Click to expand...



"Sorry your recharge service has been suspended. Please contact sustomer care on 111 for asistance!"

I hate to say it there is not difference! I just came from the vodashop! They simply just made another query to IT. They told me they don't know what is wrong and clearly Trade Partner that she called and put on speaker also doesn't know whats wrong. I feel like pulling out my hair!

Can I make a suggestion to look at! When I first left vodacom when MNP was introduced I had 2c left. After all these years I think its 1 and a half years or 2 I'm not sure they never removed the account from the vodacom system completely! So it expired. Now when I ported back to vodacom from CellC I see when checking my account on *100# that that 2c is still on my account.

When I try to make a call it says "Your access to the vodacom Network has expired. Please recharge your account."

But the problem is when I try to recharge its says "Your recharge service has been suspended. please contact customer care on 111 for asistance."

I have a suspicion that, that might be the problem.
 
Last edited:
VodacomData said:
Try calling 100 now port support advised they created your IN profile

Regards

VodacomData



EDIT:

You sorted now, shows that its active can you confirm ? :D
Click to expand...



Ok A guy Roy or some one just called me and fixed the problem. And he told me everything! Thanks a million! You are a life saver! Your help sorted me out and not the queries I logged. If you didn't help me I would still be stuck!

Thanks man! :D:D
 
Hi

No problem glad we could sort you out... guys although i do not reply to your post each and every minute with updates please be advised, the mails are flying back and forth trying to resolve the issue.

Regards
VodacomData
 
VodacomData said:
Hi

No problem glad we could sort you out... guys although i do not reply to your post each and every minute with updates please be advised, the mails are flying back and forth trying to resolve the issue.

Regards
VodacomData
Click to expand...

Thanks again!


Anyways This was never a RICA problem. The problem my profile was still on the system when I left. So when I ported back it created a duplicate profile. Hence the new profile was LOCKED. He deleted one and moved me to a new profile.

Sorted out! Thanks!
 
Same problem!

At VodacomData:

I am having the exact same problem as described by cavedog. I was on Vodacom for years. My boyfriend advised me to transfer to Virgin Mobile but I was unimpressed so ported back to Vodacom on Monday.

Every time I called 100 to activate my account the call cut, I called customer care, they said they were having problems with their 100 number and would send through a manual request. Since then I keep having the same error with 100 "I'm sorry, your recharge account has been suspended". I have called customer care about 30 times in the past 2 days, as well as vodacom porting department which i was transferred to eventually. I have had sms's to say "your suspension has been lifted" but when I call 100 it still has the same error of "I'm sorry, your recharge account has been suspended".

All these calls where I get told the same things: "turn your phone off for 10 minutes then try again" or "have you tried dialing *100*01*...#?", "have you tried calling 100?" (yes of course I have- but it won't let me through), "we will have it sorted within the next 24 hours", "we have lifted the suspension" to no avail are driving me nuts! :(

Pleeeeeeease help! I need my cell for work purposes too!
 
Killerminibus said:
At VodacomData:

I am having the exact same problem as described by cavedog. I was on Vodacom for years. My boyfriend advised me to transfer to Virgin Mobile but I was unimpressed so ported back to Vodacom on Monday.

Every time I called 100 to activate my account the call cut, I called customer care, they said they were having problems with their 100 number and would send through a manual request. Since then I keep having the same error with 100 "I'm sorry, your recharge account has been suspended". I have called customer care about 30 times in the past 2 days, as well as vodacom porting department which i was transferred to eventually. I have had sms's to say "your suspension has been lifted" but when I call 100 it still has the same error of "I'm sorry, your recharge account has been suspended".

All these calls where I get told the same things: "turn your phone off for 10 minutes then try again" or "have you tried dialing *100*01*...#?", "have you tried calling 100?" (yes of course I have- but it won't let me through), "we will have it sorted within the next 24 hours", "we have lifted the suspension" to no avail are driving me nuts! :(

Pleeeeeeease help! I need my cell for work purposes too!
Click to expand...

Please send me your number
 
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