Web Africa Business Uncapped Feedback

Lino

Lino

I am back
Joined
Jan 26, 2008
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Starting my account on 1 April, will be posting feedback from day 1:D
 
Looking forward to it Linoman!
If any other guys have some feedback you're more than welcome to post here :)
 
You guys got back to me and so far your service levels (fair enough it has only been a few hours) puts the others to shame.
 
I've been with WA for over 5 years and their service ( and latencies ) has always been excellent, far better than my other 2 ISP accounts.
 
yeah the uncapped product should be same(service and speeds) as current should way more data to use.
 
I officially start today, had to login to my client area to get the details for my ADSL Router. I wasn't too happy about this, as no one had informed me.
 
Haven't started it yet, going to test it when I am at home tonight!
 
I don't believe it, I just logged into using the account. High latency, websites not loading, can't stream a simple 240p video. I need this for my business I am starting up. I phoned up to cancel it straight away as this account is unusable.
 
damn o.0

did you try pm webafrica rep , he should be able to help you out, account just started today maybe there still problems with it.
 
Linoman said:
I don't believe it, I just logged into using the account. High latency, websites not loading, can't stream a simple 240p video. I need this for my business I am starting up. I phoned up to cancel it straight away as this account is unusable.
Click to expand...
Hi Linoman, I will have this investigated asap. This is certainly not how the product should be performing. The experience should be first-class and nothing less.
 
Try openweb bud. if that shyte fails your line or exchange is in a mess.

When mweb first launched uncapped i experienced very similar things, high latency and it turned out to an overload on my exchange. I stopped online gaming because nothing worked and any account i used suffered the same problem. With you though i am sure you have ruled that out though.
 
Rupert can I perhaps PM you regarding this?
 
Hi Linoman

Please PM me your customer code, I will sort this out for you right away. Really sorry you're experiencing these problems.
As Rupert said, what your are experiencing is not acceptable. (We're both on these accounts and they're awesome)
 
Impressive, thanks for the phone call. Especially at 18:35 on a FRIDAY NIGHT!
 
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