ADSL degrades during night

D

Drag0nsAng3l

Active Member
Joined
Nov 5, 2005
Messages
64
Reaction score
0
Location
Pretoria East, Gauteng
I have had my ADSL for a few months now and never had any problems.
About a week ago I started to get lag spikes in game (WoW) anywhere from 400ms to 3k ms, but only from 20:00 until around 21:30-22:00.

Later in the night, it goes back to normal as if nothing happened.
I have checked my authentication on WA's site and its just my line that is connecting.
I have checked my router and the only addresses assigned to any devices are my pc and my laptop.
I have contacted WA and they told me my exchange is peaking during these times.

At this stage I am running loads of tests on Pingtest and Speedtest and these are my results:
http://www.pingtest.net/result/41353993.png
http://www.pingtest.net/result/41354422.png
http://www.pingtest.net/result/41354579.png
http://www.pingtest.net/result/41354730.png
http://www.pingtest.net/result/41354783.png
http://www.pingtest.net/result/41354850.png

http://www.speedtest.net/result/1322206712.png
http://www.speedtest.net/result/1322218185.png
http://www.speedtest.net/result/1322222049.png
http://www.speedtest.net/result/1322226754.png
http://www.speedtest.net/result/1322229373.png

I have a Fault report logged with Telkom and they have done something today (phoned me etc) but still tonight I got this.

I have also seen that my exchange (Elardus Park) was recently enabled to accept 10Mb/s connections.

My line stats are as follow:
Upstream 512 kbps
Downstream 4096 kbps
SNR Margin (Upstream) 13.0 db
SNR Margin (Downstream) 16.0 db
Line Attenuation (Upstream) 17.0 db
Line Attenuation (Downstream) 32.5 db

Now my question is this:
What can the freaking problem be?
Is it that the exchange is being overloaded or is it something wrong with my line?
What can I do to assist Telkom to resolve this as fast as possible since this is busy screwing with my guild's raiding setups.
 
Log into your router when u are experiencing the problem and see if your snr margins are dropping..I've had a problem for over 7 months now where my snr margins drop at night to around 3 or 4. Sometimes even in the negatives..
Seems to have started when telkom "upgraded" my exchange to support 10mb. So I went from having an snr margin of around 12 at 3.5mbs to around 9 at 1mbs.. So in actual fact they downgraded my line..
If this is the case for you, don't even waste your time logging faults, you'll get nowhere.. I've logged plenty and telkom just close them without even doing anything. It's not their problem...
 
The SNR was 12dB - 13dB while I had the problem tonight.
No problems at this stage atm, so I am at this stage still thinking its an exchange overload problem...
 
I have been complaining for 2 years now in Pierre van Ryneveld. Current status, worse than ever. Good luck...
 
Seems like the general issue is that once an exchange is upgraded to 10Mb/s, users start getting bad connections....
Why on earth would they then upgrade is their freaking hardware is faulty.
 
Drag0nsAng3l said:
Just started lagging again
http://www.pingtest.net/result/41359444.png

But my SNR is higher than earlier....
SNR Margin (Upstream) 13.0 db
SNR Margin (Downstream) 19.0 db
Line Attenuation (Upstream) 17.0 db
Line Attenuation (Downstream) 32.5 db
Click to expand...

It's Either your exchange or your ISP.

Your line stats won't affect it since they perfectly fine when the problem happens
 
Same problem here in Honeydew Ridge since last year June. Some evenings I can barely browse. I'm downgrading my line now since it's pointless having a 4mb line when I've got dial-up speeds at night and over weekends.

I've been fighting with Telkom for a long while now, which is pointless. I've also contacted ICASA via their website and they didn't even bother to reply. Now I'm moving my line to WebAfrica and eh hopefully they can do something to sort it out.
 
Telkom infrastructure out of capacity

Same problem here - Rosettenville Exchange.
The problem is contention on the Telkom DSLAM/Exchange/backhaul link.

The Telkom DSLAM/Exchange/backhaul link is overloaded - usually during "prime time".

In my case, changing ISP's does not help - when it's slow on one ISP, it's also slow on the other ISP's.
I've tried MWEB Uncapped, WA Unshapped, FNBConnect Unshapped.
I switch between them to see if it makes a difference - no difference found.
When the contention is lower (usually early morning) I get +3.6Mbps.
During "prime time", I get 0.2Mbps.

Phone Telkom and complain, ask for a refund.

See
http://mybroadband.co.za/vb/showthread.php/274066-PIERRE-VAN-RYNEVELD-ADSL-Users-please-assist
for the same problem on the PvR exchange.
 
Last edited:
Just contacted Telkom and they informed me that the techies are busy working on the DSLAM in Elardus Park and will provide feedback once they have.
The lady I talked to confirmed that its a technical problem at the DSLAM.

Lets hope for the best and if this problem is related to the PvR one, then mayb, hopefully it can be carried over and fixed!
 
2011-06-02

Another night of really bad connection.
During my boredom of not being able to raid, I did the following:

Tests results from tonight as statistics:

19:30
Ping Test: http://www.pingtest.net/result/41403159.png
Speed Test: Test did not complete, error around 50% into download

19:40
Ping Test: http://www.pingtest.net/result/41404149.png
Speed Test: Unable to start download test after the initial ping measure.

19:55
Ping Test: http://www.pingtest.net/result/41404915.png
Speed Test: Unable to start download test after initial ping measure, again...

tracert to one of the WoW game servers:
C:\>tracert -h 20 -w 30000 195.12.234.241

Tracing route to 195.12.234.241 over a maximum of 50 hops

1 1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 8 ms * wwg-ip-bb-1.ipnet.wa.co.za [41.185.82.1]
3 32 ms 32 ms 32 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 33 ms 33 ms 33 ms 41.185.0.254
5 34 ms * 33 ms 41.66.150.41
6 184 ms 184 ms 184 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africainx.net [41.66.132.49]
7 183 ms 184 ms 254 ms vl467.mpd01.lon01.atlas.cogentco.com [149.6.146.157]
8 185 ms * 185 ms te3-1.mpd02.lon01.atlas.cogentco.com [130.117.2.26]
9 185 ms 227 ms 185 ms ldn-b4-link.telia.net [213.248.70.237]
10 * 184 ms 184 ms ldn-bb2-link.telia.net [80.91.246.146]
11 192 ms 192 ms * prs-bb2-link.telia.net [80.91.247.240]
12 194 ms 193 ms 193 ms prs-b4-link.telia.net [213.248.65.226]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Click to expand...

20:20
Ping Test: http://www.pingtest.net/result/41406667.png
Speed Test: http://www.speedtest.net/result/1323731417.png

20:35
Ping Test: http://www.pingtest.net/result/41406943.png
Speed Test: http://www.speedtest.net/result/0.png

20:45
Ping Test: http://www.pingtest.net/result/41407522.png
Speed Test: http://www.speedtest.net/result/1323758010.png

21:05
Ping Test: http://www.pingtest.net/result/41408457.png
Speed Test: http://www.speedtest.net/result/1323787280.png

21:10
Ping Test: http://www.pingtest.net/result/41408798.png
Speed Test: http://www.speedtest.net/result/1323802049.png

21:40
Ping Test: http://www.pingtest.net/result/41410368.png
Speed Test: http://www.speedtest.net/result/1323835096.png

21:53
Ping Test: http://www.pingtest.net/result/41411058.png
Speed Test: http://www.speedtest.net/result/1323855354.png

TD:LR
%#^@^^#%#^!@#$^^)#$@*&^@#$)&*^!@#
 
system32 said:
Same problem here - Rosettenville Exchange.
The problem is contention on the Telkom DSLAM/Exchange/backhaul link.

The Telkom DSLAM/Exchange/backhaul link is overloaded - usually during "prime time".

In my case, changing ISP's does not help - when it's slow on one ISP, it's also slow on the other ISP's.
I've tried MWEB Uncapped, WA Unshapped, FNBConnect Unshapped.
I switch between them to see if it makes a difference - no difference found.
When the contention is lower (usually early morning) I get +3.6Mbps.
During "prime time", I get 0.2Mbps.

Phone Telkom and complain, ask for a refund.

See
http://mybroadband.co.za/vb/showthread.php/274066-PIERRE-VAN-RYNEVELD-ADSL-Users-please-assist
for the same problem on the PvR exchange.
Click to expand...

Woosh. I guess you're not far from me - I'm closest to the Rosettenville Exchange (about 5 minutes drive from where I stay) and always having issues during the day. At night, my internet picks up speed and during the day, it lags now and then... That's why I work late at night - makes it a lot easier to get most of my work done online quickly.
 
Bloodrayne said:
Woosh. I guess you're not far from me - I'm closest to the Rosettenville Exchange (about 5 minutes drive from where I stay) and always having issues during the day. At night, my internet picks up speed and during the day, it lags now and then... That's why I work late at night - makes it a lot easier to get most of my work done online quickly.
Click to expand...

I phoned Telkom on 0800-375-375 to follow up on my open call.
The call centre confirmed there was a problem with the exchange.
They were very vague as to what the problem was - no details.
They were very vague as to when the problem would be resolved - no ETA.
They were very vague as to who the technicians were - no staff.
They were very vague as to how I could contact the technicians - no cell numbers.
They don't have numbers for technicians, only communicate via service desk.
I explained that I was in IT, and would understand any technical details if they could provide any.
I asked if there was anything I could do to fix the problem - answer: NO.

I asked for the call to be escalated - it was already escalated.
I explained that for R133+R413, I expect better - they agreed - but there was nothing the call centre could do.
I explained that they would lose a customer to Cell-C, and that Telkom is not in a position to lose customers - the call centre agreed.

I give up.

Whoosh.
 
Drag0nsAng3l said:
As Mr.Jax said in the PvR thread same bollie different day.

My Ping test: http://www.pingtest.net/result/41493385.png
My Speed test: http://www.speedtest.net/result/1326130315.png

Last night I had a decent connection, only had issues two times last night, today its all back to "telkom normal" again....
Click to expand...

You know what, that's really peculiar. Our adsl was also better last night and suddenly back to the normal slow speeds today. Something fishy is going on.
 
Solitude said:
You know what, that's really peculiar. Our adsl was also better last night and suddenly back to the normal slow speeds today. Something fishy is going on.
Click to expand...

Yeah I agree. Seeing that I'm hearing impaired so I had to get my boyfriend to phone Telkom call centre today. They told me to run Speedtest and come back to them with the test results... My ADSL is ridiculously slow today and it peeves me off as I need to do my work and finish before Monday to hand it in to the boss.

Right now I'm battling to load speedtest.net nad it's even ridiculously slow...

EDIT: it failed to run the test after loading the page. Is there a problem with www.speedtest.net? I'm also having issues with MyBB's speedtest as well - it just stops halfway.
 
Last edited by a moderator:
I was at the Telkom Shop today in Woodlands.

According to the guy who assisted me, they have a fault logged that there is a faulty wire in the Elardus Exchange and should be replaced within the next week.

I will keep checking up on them each day next week and let you guys/gals know if/what is going on.
 
The exchange my ADSL line runs off is Rosettenville. Boyfriend will phone them back probably tomorrow as we got visitors and he's having a couple of drinks with them - ever since they upgraded the adsl lines, I've been having issues and sometimes it just makes me so mad that boyfriend tries to explain exactly what my problem is after explaining it to him in detail - they say no the problem is my router. WTF, it's not my router - it's the exchange that's been giving me problems for the past few weeks. Also had to log a fault call to the call centre a few weeks back - they said there's a problem with my router. Sheesh, adn I'm not the only one without internet - so he phoned again and told them they talking rubbish because our neighbour also didn't have internet either. So they made the effort to phone some place to find out what was going on and phoned back to say sorry, I was right and that there is a problem with the ISP's side - was without internet for nearly a day... Makes me so mad that some of these people don't even know what they're doing.
 
I have had a similar experience over the last month and have repeatedly asked Telkom to look at it. After many many phone calls, I was eventually downgraded to 1 Mb (from 4) to get a stable connection with minimal CRC errors. My WoW experience was so bad I haven't been able to connect for 3 weeks. On Friday I logged another fault and couldn't believe my luck when 2.5 hours later a techie arrived at my house. What made it even more unbelievable was that he understood what SNR / Line Attenuation and Contention meant. He told me there was nothing wrong with my set up and he needed to go to the exchange. 30 mins later he was back and told me that he had 'moved me in the rack' and everything should be good to go.

Nett Result ? 5 Mb ADSL that is rock solid. I downloaded 90Gb over the weekend while playing WoW (using TS) with zero errors.....and I have the techies personal cell phone number :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X