A polite request to recosider your data rollover policy

What would you prefer

  • Reduced bundle price with no rollover. Each bundle lasts 30 days from activation.

    Votes: 17 36.2%

  • Extended rollover with no price reduction. Each bundle lasts 90 days from activation.

    Votes: 30 63.8%
  • Total voters
    47
K

kenironside

Well-Known Member
Joined
May 23, 2006
Messages
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May I ask Vodacom to consider changing their data rollover policy? At present, when data is rolled over from a previous month, it is necessary to exhaust the current month before accessing the rollover amount.

I would like to suggest that you change this to using the rollover data first before using the current month allocation. I'd be happy if rollovers expired after one month to prevent building up a huge rollover amount.

The reason is that in some months when I am travelling less, I don't use much data but inevitable that is followed by a couple of months of travel. In the first month after a quiet month I have my current data plus the rollover available but if I don't get through my full current data I lose the rollover. If I do dip into the rollover, there is nothing to rollover the next month.

I realise that it means a little more data throughput and a small change to your data accounting system but you keep this information anyway.

How about it, Vodacom? A small change for you but something important for me and, I guess, some other customers.

Ken Ironside
 
It was a big disappointment to me as well. How you can call it a "policy". It is clearly rip-off!
 
I wonder if the CPA can get in on this, on the basis that you have paid for it, it carries a 1 month carry over, it should be then up to you if you want to use it. Not having vodacon essentially block you from using what you paid for.
 
I seem to recall VodacomData saying on this forum that using rolled-over data first was SUPPOSED to be the way it worked at VC, but that unfortunately it didn't always....
 
Terencek said:
I seem to recall VodacomData saying on this forum that using rolled-over data first was SUPPOSED to be the way it worked at VC, but that unfortunately it didn't always....
Click to expand...

Bwahahahahah. What BS.

I spoke to two separate call-centre agents when I first encountered this. One from the regular customer care, and another from Data Services (or something like that). Both confirmed that "this is just the way the system is set up, Sir". I.e. deplete the new bundle first.

Funny how when I asked in plain and simple english to both of them "Do you think this is A. Fair, and B. Logical?" they replied no to both questions :/
 
Service providers force "Fair usage policy" on the users, but they do not apply "Fair service policy" to themselves.
 
notice how non of the vodacom reps even bothered to respond here
 
I've read somewhere recently that Vodacom (and other SP's) were warned by the National Consumer Commissioner to bring their contracts in line with the CPA. Apparantly the CPA requires that the standard rollover/cancellation period is three years, not 30 or 60 days.
 
I was hoping that a 'polite' approach might result in some kind of response but none so far. Used to be that VC had some good guys on this forum who actually read and responded, even if they didn't have good news to deliver.

Pity.
 
Vodacom uses new data before using carry over data?

Noticed something strange the other day.

Have the 2GB+2GB special.
Not been using my 3g modem all that much the last 2 months as I wanted to build up around 4GB for December.
Last time I checked my 3g data usage (Sunday) I noticed my carry over was at 690summink megs but my normal data was at 1.8something GB.

Is Vodacom leaving the previous month's carry over till you have used the current month's data?

Shouldn't it use the carry over data first?
 
yep, pretty absurd and yet another reason I always feel so powerless when it comes to the bigger companies.

Complaining to CPA now, hope you all do the same :)
 
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