Telkom ADSL 10Mbps – Please rate your connection

Please rate your Telkom ADSL 10Mbps connection on speed, stability and reliability

  • 5 – Excellent (much better than expected)

    Votes: 24 20.3%

  • 4 – Good (better than expected)

    Votes: 41 34.7%

  • 3 – Fair (exactly as expected)

    Votes: 28 23.7%

  • 2 – Bad (worse than expected)

    Votes: 14 11.9%

  • 1 – Pathetic (much worse than expected)

    Votes: 11 9.3%
  • Total voters
    118
rpm

rpm

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Hi there

Can you please rate your Telkom ADSL connection on speed, stability and reliability? Do you get what you expected, or is your experience better or worse than what you expected.

Important: Please only rate your connection, NOT your ISP (that will come later)

It will be great if you can also tell us:


  • What can Telkom do to improve the service and make you a happier customer?

Please post your comments in this thread (by posting your views you will stand a chance to win an iPad 2).
 
Line always been stable and reliable since they bumped me to 10Mbps.Can max the line speed if need be,no problem.

Telkom service has been great for me when I had the odd issue with my line.Quick turnover times.
I do think though that Voice and Adsl rental can be split to make pricing better.

Sorry, I also posted in the 4Mbps section,because I didn't see this thread.
 
rpm said:
Can you please rate your Telkom ADSL connection on speed, stability and reliability? Do you get what you expected, or is your experience better or worse than what you expected.
Click to expand...

Running at around 7megs,quite happy with the speed,uptime isn't bad either

[*]What can Telkom do to improve the service and make you a happier customer?
Click to expand...
The technical support call centre menus are rotund and confusing,the waiting times abhorrent,the Callback feature works sporadically,and the WAITING MUSIC:mad:
 
I'm currently getting about 8Mbps - the line is relatively stable although I do get the odd disconnect and latency spike. My initial experience after being upgraded, though, was a nightmare.

What they can do to make me a happier customer

* Seriously evaluate the costing on lines - 2/3rds of my cost is my ADSL line only.
* Don't bullsh*t your customers - some of us are reasonably tech-savvy, and we don't like being patronised. Admit there's an issue and tell us you're trying to fix it.
 
Congested Exchanges

Hi R

I've rated as "2 – Bad (worse than expected)" purely because of the exchange that I am connected to. The congestion issue is resolved now, but has taken me months to resolve. Just because my exchange is sorted, I havent stopped... I press on coz I know there are many users like me who simply sit not being able to online game coz their local latency is 500ms :erm:

The congestion issues that I continue to deal with really just highlight that there is still a lot wrong with the network. I continue to have weekly meetings with Telkom, speaking with the right people, so things can get done. We are now in a position where its really a case by case basis, and Bellville North is almost at the point where the congestion issue will be resolved (for medium term). It's essentially going to turn 5000 :( people into 5000 :) people. That in turn makes me happy :o

I have built up quite a good rep with Telkom now, so they almost using me as a "consultant" to identify the front-running exchanges so they can deal with the congestion issues. Obviously there is only so much I can do, but I continue to fight for everyone on this forum so they can all rate their connection as at least a 3 in the poll.

Once Bellville North is resolved, I move onto Somerset West congestion issues.

TH
 
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Telkom could improve their communication with people waiting for technical fault feedback with some kind of indication as to when it will be fixed. I sat without connectivity (or a telephone line) for almost a month due to "a short" on their side and had no idea when it would be fixed. Maybe we could also be informed about planned upgrades to the network and areas in which it will happen?

As for the line speed, reliability and stability - It always works, is always online and very stable at 6Mbps, and I am almost always able to achieve 6Mbps and the line never falls over.
 
Has been a good experience for me considering its Telkom. Have only had about an hours downtime in a few months and that was after a hectic storm. Was back up in no time, before I had even called technical because I used 3G in interim.
 
I have been generally happy with the speed and stability of the line, but have had some bad experiences with untrained techs working on neighbouring lines taking me out, and dragging my speed down (twisted copper exposed to rain and sun, cable draped along the wall, etc)

Telkom could improve by reducing waiting times on 10210, eliminating stupid things like asking you to enter your number, only to have the tech ask for it again, and making sure that calls actually get answered, rather than making you hold on for ages, only to have the call drop for no reason.

And of course, bring the fibre and DSLAM's closer to the end points, so we get keep getting faster service.
 
Please can Telkom just not upgrade exchanges to 10mbps when their back haul hasn't been upgraded yet as this causes congestion which is a headache for everyone. Please can Telkom also sort the numerous congested exchanges.
 
telkom service pathetic for more then 2 years now.100-180 Kbps on 384 line numerous complaints at ICASA stil not helping.high latency.dropped pakets.and my copper line is fine.The whole town is like that so many of the gamers canceled their lines.Telkom you deserve going bust and providing 10Mb/s service isnt going to help.you dont care about the people paying your salaries so dont ask how the service is...
I cant complain about the service beacuse there isnt any!
 
Great, although Telkom Internet ISP has been a bit here and there recently. Not sure if my ping is related to a congested exchange?

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Running a 4mb Mweb account on a 10mb Telkom line... because the exchange happens to support 10mb speeds. My line has never failed to sync at the full quoted speed, and the first second or two of downloads fly; until Mweb's throttling catches up. :D

Voted 4 as I have to agree that forcing voice rental on those wanting only DSL access is a little daft, and because Telkom's been using the same tune as on-hold music for 20 bloody years. Apart from that I cannot complain. Line failures are few and far between and the two or three instances I've had were all sorted out timeously. The call centre is understandably swamped at times, but the agents I have dealt with have all been courteous and at least moderately capable.

If I were to rate purely on speed, stability and reliability it'd be at least a 4.5 - I'll rather round down than up. :p
 
I have not yet been upgraded to a 10Mbps line speed yet :(
 
Good service and general experience from telkom, generally happy, no downtimes

Waiting for and affordable 10Mbps uncapped offering or an upgrade toe 20Mbps :)
 
Upgraded our work connection about 6 months ago to 10 Mbps and speeds are very good and haven't had any downtime that I have noticed. :)

Sea Point, Cape Town
 
I'm only synching at 6, but since my ISP package is only at 4 it's still an improvement. Haven't noticed any latency or disconnections issues.
 
If you sync at 10 Mb/s you maximum thruput will approx 8.4 Mb/s
PPPoE overhead ?
Connected to the George-4 Marconi 1000 circuit DSLAM and 1 Gb/s backhaul
and Telkom techy says that George-4 DSLAM is using approx 150 Mb/s
No congestion
 
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I get an average of 900 - 950 KB/s, tho the other day for a few hours I was getting 1 MB/s.

Their technical process needs to be jacked up. And their technical staff need to be edumacated a little. Every time I phone cos the line is down for whatever reason the first thing they want to do is drop the line speed. Ive only done this about 5 times in the past 18 months and usually after a particularly bad thunder storm. If the voice is not working then I am sure that dropping the line speed is not going to help. :rolleyes:

And usually I have to beg them to reset the port. Why? Is it really such an issue to reset the port at the dslam?
 
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