@lantic R59 uncapped 'bolt-on' feedback

furpile said:
I have never had a response there either. Once after 40 mins a consultants name came up, but still no response, even after another 40 mins.
Click to expand...

Been over an hour now. I'm going to just open up multiple chat windows until somebody answers me.
 
DrJohnZoidberg said:
Been over an hour now. I'm going to just open up multiple chat windows until somebody answers me.
Click to expand...

I eventually phoned them, answered almost immediately. Asked about the chat thing, and he said there are no problems with it as far as he knows. But he was going to send it to tech team to have a look. Apparently not. Rather just call them and get whatever you need done.
 
furpile said:
I eventually phoned them, answered almost immediately. Asked about the chat thing, and he said there are no problems with it as far as he knows. But he was going to send it to tech team to have a look. Apparently not. Rather just call them and get whatever you need done.
Click to expand...

I refuse actually out of principle, I complained on their Facebook page now and somebody responded saying I must send them my details. I told them to get their reps to respond to chats, I've got all day.
 
Lol, 4th chat is a charm :D

I got one sentence so far, telling me my account is not capped and I must restart my router. Fscking tools.

I'm going to carry on and see how bad this gets.
 
DrJohnZoidberg said:
Lol, 4th chat is a charm :D

I got one sentence so far, telling me my account is not capped and I must restart my router. Fscking tools.

I'm going to carry on and see how bad this gets.
Click to expand...

Lol, I wonder if they have a chat-bot? Maybe they could license the tech to Telkom to use on their call centre as well, then they don't have to pay people to do it.

Reminds me of The IT Crowd: "Hello IT, have you tried turning it off and on again?"
 
DrJohnZoidberg said:
Lol, 4th chat is a charm :D

I got one sentence so far, telling me my account is not capped and I must restart my router. Fscking tools.

I'm going to carry on and see how bad this gets.
Click to expand...

Tim,
I have offered to assist you. That is what I am here for :)
 
Voxy said:
Tim,
I have offered to assist you. That is what I am here for :)
Click to expand...

I know you have and I appreciate it but it doesn't address the issue that there is a live chat option on your website that does not work, or is manned by a chimpanzee that has been trained to type "reboot your router".

Like so many other things with Vox, nothing ever seems to get fixed properly so I don't mind being frustrated out of my mind in the hope that my perseverance will pay off.

Vox's live chat is bad for your company, either disable it or employ people to man it. Whoever "Queen Tau" is (on live chat) should be fired, this is most useless person I have ever encountered.
 
I am now chatting to Ronny Nkuna, who started off much better than Queen but now has also gone MIA before giving me the details.

Umpteenth chat with Queen Tau (only one of two where I actually got a response):

Transcript:
[2014-10-28 11:37:20] [Tim] Account Capped? (ATL4998634)
[2014-10-28 11:37:28] [Tim] Hi, my fat pipe adsl account is showing as capped but I still have plenty of data remaining
[2014-10-28 11:37:33] [Tim] the ticket number is ATL4998634
[2014-10-28 11:37:41] [Tim] My account login is: <redacted>
[2014-10-28 11:48:02] [Queen Tau ] Hello Tim, please reboot your router.
[2014-10-28 11:48:40] [Tim] As I previously stated. This is not an issue with my router. The account is capped on your end.
[2014-10-28 11:49:20] [Tim] I am connected just fine with other ISP accounts. Please just go look at my account details and you will see this.
[2014-10-28 11:49:51] [Tim] And I have already rebooted it.
.....
no further response
Click to expand...

Chat with Ronny Nkuna:

[2014-10-28 13:59:08] [Tim] Account Capped? (ATL4998634)
[2014-10-28 13:59:16] [Tim] Hi, my fat pipe adsl account is showing as capped but I still have plenty of data remaining
[2014-10-28 13:59:21] [Tim] the ticket number is ATL4998634
[2014-10-28 13:59:28] [Tim] My account login is: <redacted>
[2014-10-28 14:01:04] [Ronny Nkuna ] Good day, apologies for the incovenince, may you please use this test account in the mean time while i am escalating your current package that show capped
[2014-10-28 14:01:38] [Tim] Sure, this would be great
[2014-10-28 14:07:47] [Tim] Are you going to email me the details?
...
no further response
Click to expand...
 
DrJohnZoidberg said:
I know you have and I appreciate it but it doesn't address the issue that there is a live chat option on your website that does not work, or is manned by a chimpanzee that has been trained to type "reboot your router".

Like so many other things with Vox, nothing ever seems to get fixed properly so I don't mind being frustrated out of my mind in the hope that my perseverance will pay off.

Vox's live chat is bad for your company, either disable it or employ people to man it. Whoever "Queen Tau" is (on live chat) should be fired, this is most useless person I have ever encountered.
Click to expand...

Thank you for the feedback.
Ronny has logged a ticket with our technical team. Your reference number is ATL4998634
 
Voxy said:
Thank you for the feedback.
Ronny has logged a ticket with our technical team. Your reference number is ATL4998634
Click to expand...

Thanks Voxy, I also got a call now saying it's been escalated.

I work very closely with a customer support team that does live chat and I know exactly how it should be done, I hope the team over there can sort our the issues with your live chat.

I'll test it out next week and see if it's improved.
 
Almost the end of the day and my account is still capped.

Good work Vox, Telkom was actually more efficient than you today.
 
akescpt said:
Now now Timmy. It's been logged...
Click to expand...

I'm starting to lose my cool a little.

Ticket sent at 9.55AM this morning, about 20 live chats (where I was offered a temporary account which never materialised), Facebook, Twitter and MyBB rage and a phone call assuring me I would get a callback before the end of the day.

It's now 5.08PM, account still capped.

Think I should just give up now and cut my losses, still have 83GB on my fatpipe account though that I would like to use up before the end of the month.
 
DrJohnZoidberg said:
I'm starting to lose my cool a little.

Ticket sent at 9.55AM this morning, about 20 live chats (where I was offered a temporary account which never materialised), Facebook, Twitter and MyBB rage and a phone call assuring me I would get a callback before the end of the day.

It's now 5.08PM, account still capped.

Think I should just give up now and cut my losses, still have 83GB on my fatpipe account though that I would like to use up before the end of the month.
Click to expand...

must admit I have never seen you lose it like this. even with OW. 83gigs is like a couple of days for you. im sure you can bang it out before month end.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X