Beware of data promotion contract fine print

Scumbag tactics from scumbag companies as far as I'm concerned.
 
MTN

TimTDP said:
Can we name and shame?
Click to expand...
MTN - and not just data contracts - all phone contracts.

I was on a MTN AnyTime 500, that was discounted.

At the end of the 24 months, they removed the monthly discount and
reverted to a R500/pm "monthly contract".
I was not informed and only found out when I got my bill.

At the end of the term I had R2,500 accumulated in my account as AnyTime 500 was more than I used.
I asked if I could get a refund for the R2,500 - NO.
I asked if I could stop paying for a few months (payment holiday) to use up the R2,500 - NO
I asked if I could transfer the R2,500 to another account - NO
I could only use the R2,500 by making lots of calls/sms/data and paying them R500pm.

I eventually gave up on the R2,500 and MTN and notified them that I would be porting to Cell-C.
When Cell-C requested the number, they were denied as I was on a "Monthly Contract".
I had to convert to a PAYG, then converted to Cell-C.

MTN are a bunch of crooks with shady practices - see "Former MTN exec admits to bribing Iran ambassador"
http://mybroadband.co.za/news/business/51659-former-mtn-exec-admits-to-bribing-iran-ambassador.html
 
Last edited:
system32 said:
MTN - and not just data contracts - all phone contracts.

I was on a MTN AnyTime 500, that was discounted.

At the end of the 24 months, they removed the monthly discount and
reverted to a R500/pm "monthly contract".
I was not informed and only found out when I got my bill.

At the end of the term I had R2,500 accumulated in my account as AnyTime 500 was more than I used.
I asked if I could get a refund for the R2,500 - NO.
I asked if I could go stop paying for a few months (payment holiday) to use up the R2,500 - NO
I asked if I could transfer the R2,500 to another account - NO
I could only use the R2,500 by making lots of calls/sms/data and paying them R500pm.

I eventually gave up on the R2,500 and MTN and notified them that I would be porting to Cell-C.
When Cell-C requested the number, they were denied as I was on a "Monthly Contract".
I had to convert to a PAYG, then converted to Cell-C.

MTN are a bunch of crooks with shady practices - see "Former MTN exec admits to bribing Iran ambassador"
http://mybroadband.co.za/news/business/51659-former-mtn-exec-admits-to-bribing-iran-ambassador.html
Click to expand...

i was on a mtn contract - month to month it was a weekender package i had for almost 10 years
I decided to move to cell c and asked mtn to move my number to prepaid
when they did that I got a few hundred rands worth of prepaid airtime
I can only assume that was due to the carried over minutes I still had on the contract
im not sure if anything is different to the new packages though
 
rodga said:
i was on a mtn contract - month to month it was a weekender package i had for almost 10 years
I decided to move to cell c and asked mtn to move my number to prepaid
when they did that I got a few hundred rands worth of prepaid airtime
I can only assume that was due to the carried over minutes I still had on the contract
im not sure if anything is different to the new packages though
Click to expand...
No airtime was moved from MTN-Anytime to MTN-PAYG
MTN kept (stole) the R2,500 credit that I had and only setup the PAYG with R10.
I had to buy more MTN airtime whilst the move to Cell-C was being performed,
which incidentally MTN kept (stole).

I was only on MTN-PAYG for a few days and it was just a method to move to Cell-C.
 
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