Removing a contract sim card from phone - MTN

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Dylan_G

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Hi guys

I recently took out a contract with MTN. I was told by the sales person that I need to leave the SIM card in the phone for one month for the warranty to be valid. How true is this ? Is there any possible penalty for removing the SIM card ?

I plan on using the SIM card, but in another phone, so it will still be online and on the network, just not in the phone that the contract was taken out on.

Thanks
 
Not completely true.
The first year warranty is a manufacturer warranty so u could even use a Vodacom sim in it.
For the second year warranty which is covered by MTN u need to keep an Mtn sim registered with the phones imei to keep the warranty valid. It does not have to be the same sim. I'm sure a prepaid sim will be fine.
 
tRoN said:
Not completely true.
The first year warranty is a manufacturer warranty so u could even use a Vodacom sim in it.
For the second year warranty which is covered by MTN u need to keep an Mtn sim registered with the phones imei to keep the warranty valid. It does not have to be the same sim. I'm sure a prepaid sim will be fine.
Click to expand...

Wow, never thought about the two one year warranties thing before. I presumed that MTN covers for the entire 24 months.
 
tRoN said:
Not completely true.
The first year warranty is a manufacturer warranty so u could even use a Vodacom sim in it.
For the second year warranty which is covered by MTN u need to keep an Mtn sim registered with the phones imei to keep the warranty valid. It does not have to be the same sim. I'm sure a prepaid sim will be fine.
Click to expand...

not exactly true. if the phone has a 2 year waranty by the manufacture (most of them do now) and If you use the vodacom sim you just need to make sure you take it directly to the manufacturer and not MTN.
 
In real life with real protection (decent CPA assistance) this could be regarded as conditional selling or even monopolization actually both are illegal.
 
isie said:
not exactly true. if the phone has a 2 year waranty by the manufacture (most of them do now) and If you use the vodacom sim you just need to make sure you take it directly to the manufacturer and not MTN.
Click to expand...

I don't think most brands have a 2 year manufacturer warranty. Certainly iPhone and blackberry are 1 year. I think only Nokia has a 2 year manufacturer warranty.

Also where do u take the phone directly to the manufacturer? I don't know of any walk in centers in Durban
 
tRoN said:
I don't think most brands have a 2 year manufacturer warranty. Certainly iPhone and blackberry are 1 year. I think only Nokia has a 2 year manufacturer warranty.

Also where do u take the phone directly to the manufacturer? I don't know of any walk in centers in Durban
Click to expand...

I did say most not all :) I know in Joburg Nokia has a centre in woodmead and HTC uses Regenisis in Midrand, cant remember if samsung has one they used to - not sure about iphone - figured with all the istores they would but you never know. crapberry AFAIK you have to use your SP.

Dylan_G said:
Bump- anyone with a definite answer for me ?
Click to expand...

what phone is it?
Basically if the manufacturer has their own repair centre then it doesnt matter what sim you use in the phone they wil lhonour the waranty no mater what sim card you use in it, if they dont and you have to take to your SP, they wil only honour it if you use their sim card in it doesnt matter if its that contracts sim or not as long as its their network sim.
 
Last edited:
isie said:
what phone is it?
Basically if the manufacturer has their own repair centre then it doesnt matter what sim you use in the phone they wil lhonour the waranty no mater what sim card you use in it, if they dont and you have to take to your SP, they wil only honour it if you use their sim card in it doesnt matter if its that contracts sim or not as long as its their network sim.
Click to expand...

It's a Samsung.
 
isie said:
I did say most not all :) I know in Joburg Nokia has a centre in woodmead and HTC uses Regenisis in Midrand, cant remember if samsung has one they used to - not sure about iphone - figured with all the istores they would but you never know. crapberry AFAIK you have to use your SP.



what phone is it?
Basically if the manufacturer has their own repair centre then it doesnt matter what sim you use in the phone they wil lhonour the waranty no mater what sim card you use in it, if they dont and you have to take to your SP, they wil only honour it if you use their sim card in it doesnt matter if its that contracts sim or not as long as its their network sim.
Click to expand...
Uhm.

Somewhere here is a thread where 1 person had 2 contravts, sims were swapped.
1 - the mother
1 - the son/student.

The SP refused to honour an otherwise valid claim, on the basis that the wrong sim was in the phone...
 
Dylan_G said:
Samsung's page or MTN's ? Good idea though, thanks. :)
Click to expand...

Samsungs

ChilliGirl said:
Uhm.

Somewhere here is a thread where 1 person had 2 contravts, sims were swapped.
1 - the mother
1 - the son/student.

The SP refused to honour an otherwise valid claim, on the basis that the wrong sim was in the phone...
Click to expand...

3 Personal experiances,
-My dad who is not tech savy used to give me his phones and i would use his (both on MTN) phoned stoped working (his contract phone my sim) and they took it in.
-On his Vodacom contract he gave me the phone and I used MTN sim, phoned stopped working they refused to acept it for reparis as it was used on a diferent network (cant rememerb if it was 1 or 3 months) anyway took it to manufacturer direct and they sorted it.
-More recently My wife and I are on MTN and we swapped phones and the phone stopped working (her sim, My contract phone they hapily repaired the phone
 
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