AppleCare South Africa

I struggled to find info online about AppleCare in South Africa, and whether international AppleCare is honoured here. When people say "Core is not Apple" it created the impression that there is problems with Apple support in South Africa.

Until I spoke with Core technical support today I was under the impression that AppleCare is not easily honoured locally, and that local ZA Apple limited warranty is so diluted that one would struggle to get real hardware replacement-level support.

After speaking to Core technical support they however assured me that they are capable and willing to replace less than perfect Retina displays with image retention problems or off-color patches. One only needs to book the macbook into the nearest iStore and wait a typical 7 business days to get it back. They are willing to do this free of charge under the local warranty and apparently under AppleCare as well.

I don't know how well they will fulfil this promise, but they were very courteous and seemed to know what they were talking about. I just thought that there should be some online info out there to let people know how easy or difficult it is to get advanced Apple support in South Africa.

The above is all I know, but I am sure there are plenty of folks who have a lot of experience in this area, and may provide some additional info and advice.

Thanks for the info. I recently noticed the image retention problem on my 4 month old macbook and was wondering if it would be the usual ordeal of dealing with Core. It seems quite positive that they might actually be willing to fix it. I'll pop around to the iStore today and see what they say.

Can you buy apple care plan from core on a import apple product

lukevanin said:

Thanks for the info. I recently noticed the image retention problem on my 4 month old macbook and was wondering if it would be the usual ordeal of dealing with Core. It seems quite positive that they might actually be willing to fix it. I'll pop around to the iStore today and see what they say.

Click to expand...

Did the iStore help you with your image retention problem?

There's never been a problem with AppleCare in South Africa or even regular international warranties.

However the AppleCare product must be bought and activated in a supported country to be used here.

lukevanin said:

Thanks for the info. I recently noticed the image retention problem on my 4 month old macbook and was wondering if it would be the usual ordeal of dealing with Core. It seems quite positive that they might actually be willing to fix it. I'll pop around to the iStore today and see what they say.

Click to expand...

AppleCare should be irrelevant to you.

Yours is a regular warranty concern, covered by the first year.