Afrihost cloud down again, and again, and again, and again.

AfriMan said:
I think that's a little unfair. I know that this has been a very unpleasant experience. Not that we are looking for sympathy, but our server admins have been working on this for two days straight, some without much sleep at all. If we were what you say, really wouldn't care, and would get to it when we got to it. We're pushing every team member very hard, our guys are camped out in our offices working around the clock - not going home to their families or loved ones until this issue is resolved.

We are responsible for the impact to our clients, and we know it's our responsibility to fix this. But I think your comments are really not called for :(
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I think Afrihost just accepted liability for the loss of income some of you guys have experienced. I'd suggest at least one of the affected companies have your lawyer take a look at your SLA as this is pretty unacceptable. I imagine their marketing does not tie up with real world experience and irrespective of your agreements, you might still have a case...
 
Now that things are working, it's working well. I got so used to the cloud servers being slow. Now though they are very fast. I just hope that they can keep everything up and running from here on end.
 
Murmaider said:
Hahaha you know it!
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And the speed and performance of the server is fast - that you can say again. Still trying to get use to the server menu loading so fast...... not use to stuff like this. Now I can do what I did in a week in one day....
 
Why dont mybroadband.co.za do a story on Afrihost that was down - or does it not work like that?
 
ezras said:
Why dont mybroadband.co.za do a story on Afrihost that was down - or does it not work like that?
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I asked the same question back in November, when there were outages, and no explanation forthcoming.
http://mybroadband.co.za/vb/showthread.php/578207-News-Coverage-on-Afrihost-problems

We have 4 cloud servers with Afrihost (2 linux, 2 Windows) and we're currently planning the move away, as this was just unacceptable.

Some of ours may go onto MS Azure (http://www.windowsazure.com), other sites onto a Hetzner Dedicated (we had before, very reliable) (http://www.hetzner.co.za/dedicated-servers/truserv/truserv-plus), and we're considering one of these from Baltic: https://www.balticservers.com/vps-virtual-private-servers

I'd like to hear about other options, such as Cybersmart - but my previous experience with them wasn't all that hot...
 
klaas said:
I asked the same question back in November, when there were outages, and no explanation forthcoming.
http://mybroadband.co.za/vb/showthread.php/578207-News-Coverage-on-Afrihost-problems

We have 4 cloud servers with Afrihost (2 linux, 2 Windows) and we're currently planning the move away, as this was just unacceptable.

Some of ours may go onto MS Azure (http://www.windowsazure.com), other sites onto a Hetzner Dedicated (we had before, very reliable) (http://www.hetzner.co.za/dedicated-servers/truserv/truserv-plus), and we're considering one of these from Baltic: https://www.balticservers.com/vps-virtual-private-servers

I'd like to hear about other options, such as Cybersmart - but my previous experience with them wasn't all that hot...
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Well for what its worth Cybersmart is up next in our Benchmark test. So far the hosts willing to take part in extreme testing have been:
Domains.co.za
Hostking
Cybersmart

I currently have a VPS with Cybersmart. Its a linux 4 server. Its decent but I can tell that resources are hard limited--but its to be expected.

I will post the results later. We have sent an impromptu results copy to Domains.co.za and they seem very satisfied with the feedback of it. Keep an eye out here: http://mybroadband.co.za/vb/showthread.php/572107-ZA-Cloud-Standing
 
klaas said:
I asked the same question back in November, when there were outages, and no explanation forthcoming.
http://mybroadband.co.za/vb/showthread.php/578207-News-Coverage-on-Afrihost-problems

We have 4 cloud servers with Afrihost (2 linux, 2 Windows) and we're currently planning the move away, as this was just unacceptable.

Some of ours may go onto MS Azure (http://www.windowsazure.com), other sites onto a Hetzner Dedicated (we had before, very reliable) (http://www.hetzner.co.za/dedicated-servers/truserv/truserv-plus), and we're considering one of these from Baltic: https://www.balticservers.com/vps-virtual-private-servers

I'd like to hear about other options, such as Cybersmart - but my previous experience with them wasn't all that hot...
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Go Hetzner dedicated in my option. We are setting up multiple servers (CPT, JHB, GERMANY) with the intention of syncing data (files and DB) across the locations to ensure maximum uptime. Have got DNS failover configured already, which will help automate the switch-over when something goes wrong. I can't afford to have what we experienced last week again! The costs in terms of income and credibility loss are unacceptable.

Hetzner assisted us with our requirements in record time and we are in the process of migrating all our clients. Impressed with the responsiveness of the sales team and help desk staff alike.

The local providers just don't seem to be able to provide proper cloud services. If you not sensitive to price then Rackspace is the best by far!!! We have cloud servers in the UK DC and I can attest to their uptime, SLA guarantee and responsiveness to requests.

I can pull my stats from Pingdom.com for Rackspace if anyone is interested...
 
DJ... said:
I think Afrihost just accepted liability for the loss of income some of you guys have experienced. I'd suggest at least one of the affected companies have your lawyer take a look at your SLA as this is pretty unacceptable. I imagine their marketing does not tie up with real world experience and irrespective of your agreements, you might still have a case...
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Say whhhhhaaaaaaatttt.... There was someone in the thread that lost almost R200,000,000.00...

7L6nPA4.gif


Are they gonna give him a credit on ADSL?
 
Ja because people making such a ridiculous amount of money host with Afrihost.... What bs.
 
I have to agree- is there some sort of cahoots with Mybroadband? Afrihost suffered a major outage and they don't say a word... That's very suspicious. If they give them the ISP of the year award this time round I'll make sure that everyone I know boycots the MyBB conference!!
 
FFF4Skin said:
Because its not like someone who has that much money is trying to be cheap and count his pennies O.o
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All I'm saying it is unlikely....
We have maybe 500 domains with about 2000 email accounts and we reached the point where a cpanel cluster became essential a long time ago. IMO anyone charging decent money for their services should have their own DR in place from 100 domains/500 users and up.

Our worst outage (raid failure, complete data loss) showed us how little one can rely on an upstream to keep your business running. Our provider at the time (not Afrihost) couldn't find 2 Backups to rub together even though they managed our server. Our client base halved every 24 hours after the first 48 hours of downtime. (first 24 hours were sent hoping they could rectify the situation while listing to false updates).
 
Ipwn 4 said:
All I'm saying it is unlikely....
We have maybe 500 domains with about 2000 email accounts and we reached the point where a cpanel cluster became essential a long time ago. IMO anyone charging decent money for their services should have their own DR in place from 100 domains/500 users and up.

Our worst outage (raid failure, complete data loss) showed us how little one can rely on an upstream to keep your business running. Our provider at the time (not Afrihost) couldn't find 2 Backups to rub together even though they managed our server. Our client base halved every 24 hours after the first 48 hours of downtime. (first 24 hours were sent hoping they could rectify the situation while listing to false updates).
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Well in best practice yeah... I totally agree with you... Its not logical to get that much $$$ and not have your own DC O.o

Reread the comment that person made and infact his clients lost round about 200mil and he is now being sued O.o
 
So what is the hosting like now.
Have they addressed the backup issues?
Redundancy issues?
 
Is anyone still having performance issues on their VM's? I have one VM that is still very very slow; but Afrihost support can only help if I give root access to my server. I am under NDA and obviously cannot just give anyone access to sensitive information.
 
Shred said:
Is anyone still having performance issues on their VM's? I have one VM that is still very very slow; but Afrihost support can only help if I give root access to my server. I am under NDA and obviously cannot just give anyone access to sensitive information.
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We've got three cloud servers with them and luckily all three of them were very fast these last couple of days.

I will check again tomorrow morning though.
 
Not that I promote domains.co.za and sure there is others providers that offer the same service but:

-My Afrihost cloud server of R1090 - currently running NO domain is still sitting at .5 CPU. (normally was 4 to 7 for a 3CPU package)
-My re seller server with domains R499 - currently running 1.8 CPU on a 8CPU package.

There is definitely some issues involved here. I run the same amount of domains, same sites but suddenly I use almost 5 times less resources. Much faster performance and loading time - no more hassles and it cost more more than half the price.
 
Hows this for super awesome. AfriMan, hopefully you can help because I can't get through to the call centre, I just hope my email will be treated as urgent.

I cancelled my server yesterday; obviously there is one calendar month notice so it should be online for another month.

Today, the server has disappeared into thin air. It's off-line and it's just gone. It's even out of my client zone. Phoned the call centre and gave up on waiting after waiting so long; it seemed the 15 in front of me were just staying in front of me. I phoned again now and the Telkom lady says the number does not exist.

You know, just when you think things cannot get worse with this situation....
 
Shred said:
Hows this for super awesome. AfriMan, hopefully you can help because I can't get through to the call centre, I just hope my email will be treated as urgent.

I cancelled my server yesterday; obviously there is one calendar month notice so it should be online for another month.

Today, the server has disappeared into thin air. It's off-line and it's just gone. It's even out of my client zone. Phoned the call centre and gave up on waiting after waiting so long; it seemed the 15 in front of me were just staying in front of me. I phoned again now and the Telkom lady says the number does not exist.

You know, just when you think things cannot get worse with this situation....
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Ha Ha - you lucky man. We must still pay the month notice.

My experience the past week.
-I migrated two sites from the cloud server to "single site packages" One of R49 p/month was half migrated and I ended up cancelling, the R9 migration they want to bill me R450 for importing a 12kb file?
-4 Domains .org and .com. - We still trying to find out if Afrihost registered them or not, if I'm the owner or not, it they on my client zone or not.....
-One .com domain I registered myself with another company and just pointed to Afrihost but they send me the EPP code to transfer it away?
-I eventually managed to cancel my server on the old clientzone, cause the new one gives a error. Seems like some stuff you can do on the old clientzone and other stuff on the new one, so try both.... he he

We will get there, just hang in there....
 
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