Shopping for a new ISP

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zizebra

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Hi All,

I have noted that my telkom 2mb uncapped line buffers a lot when streaming. I have tested with Axxess 3gb and the speed has been good and consistent. I have not tried any other isp. I have noted that Afrihost has good reviews. Mweb scares me already due to their draconian AUP.

I would therefore want to signup with a provider that will allow me to stream without buffering. What are your views.
 
I've moved over to ISP-X.

Afrihost: IPC and Latency issues depending on your location (Fixed? Not sure).
OpenWeb: Account Sharing, unable to browse during day, douche baggery support and then there is the exodus of rep(s).
WebAfrica: Stars... even on a business account.
Mweb: Derek Hershaw "you abusers you!" and you have been FONNED!
 
Last edited:
zizebra said:
Hi All,

I have noted that my telkom 2mb uncapped line buffers a lot when streaming. I have tested with Axxess 3gb and the speed has been good and consistent. I have not tried any other isp. I have noted that Afrihost has good reviews. Mweb scares me already due to their draconian AUP.

I would therefore want to signup with a provider that will allow me to stream without buffering. What are your views.
Click to expand...

Best uncapped streaming account I have found is Web Africa Business.
 
Let me check web africa. I see they state business uncapped 2mbps is for ppl not needing fast internet. I guess i should not be worried


A VPN is basically a condom you put your network in to make it harder to contract an Internet Transmitted Disease or get another network pregnant. ;)
 
zizebra said:
Let me check web africa. I see they state business uncapped 2mbps is for ppl not needing fast internet. I guess i should not be worried


A VPN is basically a condom you put your network in to make it harder to contract an Internet Transmitted Disease or get another network pregnant. ;)
Click to expand...

Well 2meg is slow. No idea why you mentioned the VPN part.
 
Why not sign up for a free 1gb account with Afrihost and WebAfrica? Then try out the streaming on each account and see if there's any difference. I did speed tests to London and New York and it was clear that for me Afrihost was way faster. I would also give Cybersmart a try (which I use) but as far as I know they don't have trial accounts. Maybe contact them to see if the will arrange one? Good luck!
 
HavocXphere said:
Thought it had a name already?
Click to expand...

We certainly do. In fact we have everything ready for our launch, other than our website, which involves some rather complex development to get perfect: to ensure that our customers can do everything they need from their customer portal - unlock their accounts to use elsewhere, change passwords, reset their Telkom port, investigate their actual line stats from the exchange, add, remove, and upgrade products, view statements and invoices, make payments, change those details, run advanced diagnostics on their account and automate sending to our support, view their support history, log support tickets, register for our fibre products, contact our 24 hour support via multiple channels, and more to be added along the way.

We won't launch until we're happy that the customer experience will be the best in the business, but we already have dozens of happy customers and are accepting new customers right now behind the scenes to help mybroadband users make a smooth transition.

If anyone would like more details please email [email protected] and we'll be in touch...
 
DJ... said:
We certainly do. In fact we have everything ready for our launch, other than our website, which involves some rather complex development to get perfect: to ensure that our customers can do everything they need from their customer portal - unlock their accounts to use elsewhere, change passwords, reset their Telkom port, investigate their actual line stats from the exchange, add, remove, and upgrade products, view statements and invoices, make payments, change those details, run advanced diagnostics on their account and automate sending to our support, view their support history, log support tickets, register for our fibre products, contact our 24 hour support via multiple channels, and more to be added along the way.

We won't launch until we're happy that the customer experience will be the best in the business, but we already have dozens of happy customers and are accepting new customers right now behind the scenes to help mybroadband users make a smooth transition.

If anyone would like more details please email [email protected] and we'll be in touch...
Click to expand...

Mail sent.
 
SL1v3R said:
Why not sign up for a free 1gb account with Afrihost and WebAfrica? Then try out the streaming on each account and see if there's any difference. I did speed tests to London and New York and it was clear that for me Afrihost was way faster. I would also give Cybersmart a try (which I use) but as far as I know they don't have trial accounts. Maybe contact them to see if the will arrange one? Good luck!
Click to expand...

There is a bit of a challenge which i have seen from reading forums here. Signing up for 1gb any other account is a bit misleading. Capped accounts seem to be unshaped while uncapped has some form of shaping. Which leads to unreliable testing. You get a capped account for testing and you get wow experience. You sign up for uncapped and find yourself screwed.
Which is probably why most ppl end up on business uncapped.
 
zizebra said:
There is a bit of a challenge which i have seen from reading forums here. Signing up for 1gb any other account is a bit misleading. Capped accounts seem to be unshaped while uncapped has some form of shaping. Which leads to unreliable testing. You get a capped account for testing and you get wow experience. You sign up for uncapped and find yourself screwed.
Which is probably why most ppl end up on business uncapped.
Click to expand...

and there are even reports of even business not performing the same as capped.
 
DJ... said:
We certainly do. In fact we have everything ready for our launch, other than our website, which involves some rather complex development to get perfect: to ensure that our customers can do everything they need from their customer portal - unlock their accounts to use elsewhere, change passwords, reset their Telkom port, investigate their actual line stats from the exchange, add, remove, and upgrade products, view statements and invoices, make payments, change those details, run advanced diagnostics on their account and automate sending to our support, view their support history, log support tickets, register for our fibre products, contact our 24 hour support via multiple channels, and more to be added along the way.

We won't launch until we're happy that the customer experience will be the best in the business, but we already have dozens of happy customers and are accepting new customers right now behind the scenes to help mybroadband users make a smooth transition.

If anyone would like more details please email [email protected] and we'll be in touch...
Click to expand...

Hi DJ.

What's the cancellation policy going to be?

30 days or before the 25th?
 
Crystal Web said:
19th of each month as our billing cycle runs from the 20th. We think that's very fair...
Click to expand...

I agree :)

Any date will do as long as there's no calendar month crap :)

I really wish you guys all the best in this endeavour.

Rattle their cages :D
 
wingnut771 said:
and there are even reports of even business not performing the same as capped.
Click to expand...

There are several aspects to the performance of an account, in general business/corporate accounts are either shaped to prioritize "business" traffic (so great for VPN but no P2P) or are unshaped 24/7. Shaping is not however the only performance determiner and capped accounts are often available in a pool that allows for better performance.

Crystal Web's home accounts are "business grade" (low contention ratio, no shaping designed to limit use beyond the P2P shaping, 24 hour support etc ...) as are our corporate accounts but the corporate accounts enjoy higher network priority and are shaped quite specifically to tailor to business needs.

What is really bad is when ISPs take steps to actively restrict usage which they do not disclose or where ISPs refuse to take the steps to when confronted with a customer having a poor experience to take every possible step to identify the cause of the problem and to try to pass the buck - either by calling the consumer an abuser simply based on quantity of use, or by blaming Telkom without actually establishing that the fault is at Telkom.
What is really good for everybody is a dynamic industry with multiple players interacting both as competitors and colleagues to drive the full use and enjoyment of the Internet and all it represents.
 
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