Shopping for a new ISP

We've done the same for our business products, which let's face it, should be for businesses - not used as a desperate measure by home users to get decent connectivity.

That for me is a huge selling point! Why pay for business so you can watch a Youtube clip
 
Off the bat, we can offer two concurrent uncapped connects for two times the price of one concurrent connection ;)
what do you have in mind though with concurrent uncapped though? - Splitting the speed by 2?
Also what is the usage case?
e.g. I've got one of my capped data account running at my parents place for their email etc....they do <5gb a month so a drop in the ocean. Consolidating that & not worrying about cap would be convenient.

As you say it boils down to 2 uncapped accounts though - which is a little trick in terms of risk & economics. I wouldn't mind the split setup bio mentioned though as it would have a negligible effect in my case...
 
Simple Math

2 Uncapped products - Home / Business - Each with 1 concurrent connection. End of story. If an Uncapped user needs additional concurrent logins - it should be setup in the client-zone/portal and mail/approved by staff, additional line no. etc. Only the Sole owner of the Uncapped account holder can check in (CP) when he shares the account with a friend or so.

What is the ethical (Law) if 10/20/40 Mbps account/s is then "re-sell" to a friend without the ISP knowledge with concurrent logins?

Keep it simple, secure, reliable ..
 
Simple Math

2 Uncapped products - Home / Business - Each with 1 concurrent connection. End of story. If an Uncapped user needs additional concurrent logins - it should be setup in the client-zone/portal and mail/approved by staff, additional line no. etc. Only the Sole owner of the Uncapped account holder can check in (CP) when he shares the account with a friend or so.

What is the ethical (Law) if 10/20/40 Mbps account/s is then "re-sell" to a friend without the ISP knowledge with concurrent logins?

Keep it simple, secure, reliable ..

RICA is a problem here. As well as the ISP's Ts and Cs which would not allow for reselling/onselling of an account...
 
One of the interesting bits about this is that most people's issues with backbones has been around the ISP's reseller model, whereby the backbone provider dictates the policy and the ISP is forced to build products around this, meaning that the backbone provider became an important question to tech-savvy users. We on the other hand are not subjected to this issue as per our shaping policies that we sent through to you, which for now we are keeping out of the public domain.

We've also simplified our products. We've created a single uncapped product for home users with fantastic service levels, no complicated shaping policies, no throttling, no usage limits, no complex AUPs etc. We've done the same for our business products, which let's face it, should be for businesses - not used as a desperate measure by home users to get decent connectivity. And we have capped products. All of our products allow for a user to migrate their line to us, and we actually offer substantial discounts for doing so. With our 24 hour support and access to diagnostic and resolution tools on the line itself, we can offer a better quality of service to customers on this basis than what they'd normally receive from an 8am to 5pm ISP or fixed line provider.

We are a group of dedicated mybroadband members who coneptualised, funded, and implemented this business to please mybroadband members specifically, knowing that if we could do so at the right price-points and offering great support, we could please anyone. So far our customers will attest to how well our offerings perform across the spectrum, and the fact that our support staff are actively asking us about what else they can do because of the lack of needed support so far is further testament to this. And we're okay with that - we keep them busy internally. :D

We're excited about our launch, and apologies that we're not going to disclose everything in the public domain just yet - we felt it necessary to join officially and begin to engage as we already have a great base of mybroadband customers, and the word is starting to spread. We also need to keep certain things close to our chest for the time being. Like our spectacular news server access; fibre projects, partnerships with fantastic organisations, and more. We will slowly release more and more information soon, as well as launch with quite a bang. Keep your eyes on the news section of mybroadband over the coming weeks for more details. And the competition sections...:)

Question on backbones is also important with regards to international streaming.

Some backbones like VOX and IS are much better at Twitch for example. Some backbones get you HD on Netflix and Hulu, while others don't.
 
Question on backbones is also important with regards to international streaming.

Some backbones like VOX and IS are much better at Twitch for example. Some backbones get you HD on Netflix and Hulu, while others don't.

That would be their international link, via Seacom, Sat3, WACS etc.

Crystal Web by default routes traffic via WACS which uses better and newer technology than the older cables, but we have capacity on all international cables...
 
That would be their international link, via Seacom, Sat3, WACS etc.

Crystal Web by default routes traffic via WACS which uses better and newer technology than the older cables, but we have capacity on all international cables...

This is sounding better and better :D
 
Default/Primary route = WACS = +++{infinite}; and you have a Won! - Sums it up. ;)
 
What is this with everyone perpetually looking for a new ISP. Is this what the market has come to?

Definitely the sign of a bad industry.
 
That would be their international link, via Seacom, Sat3, WACS etc.

Crystal Web by default routes traffic via WACS which uses better and newer technology than the older cables, but we have capacity on all international cables...

But surely what other tier 1 international ISP you peer with?
 
But surely what other tier 1 international ISP you peer with?

I'm not sure I understand your question.

We peer with all major local ISPs and in fact many smaller ones too. But peering agreements are two-way confidential agreements and we're not at liberty to disclose anything in this respect even if we wanted to. Not sure what local peering has to do with the international aspect though...:confused:
 
What is this with everyone perpetually looking for a new ISP. Is this what the market has come to?

Definitely the sign of a bad industry.

Would't say that. More like undescerning consumers. Most people just go with the cheapest ISP. not the best quality ISP. This forces the ISPs to compete on price and quality suffers.
 
Would't say that. More like undescerning consumers. Most people just go with the cheapest ISP. not the best quality ISP. This forces the ISPs to compete on price and quality suffers.

This is absolutely true, and it's a pity that people's expectations of an ISP have been lowered to such an extent because of these cheap, and rather ridiculous products in the market. This market will always be price-sensitive, but there's a great push by quality-centric customers for affordable options too...
 
I'm not sure I understand your question.

We peer with all major local ISPs and in fact many smaller ones too. But peering agreements are two-way confidential agreements and we're not at liberty to disclose anything in this respect even if we wanted to. Not sure what local peering has to do with the international aspect though...:confused:

Don't think thats feasible for any ISP in SA let alone a startup.

I probably didn't phrase it properly. But don't you get a say in the internatonal breakout once your packets reach the other side of WACS or do they do that? Surely WACS's internatonal POP has multiple networks that you can connect to? Or in other words, who decides on the routing once the packets reaches WACS?
 
I probably didn't phrase it properly. But don't you get a say in the internatonal breakout once your packets reach the other side of WACS or do they do that? Surely WACS's internatonal POP has multiple networks that you can connect to? Or in other words, who decides on the routing once the packets reaches WACS?
I believe you generally purchase no-name brand intl connectivity from whoever is doing the undersea cable...but DJ might know better.
 
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