One of the interesting bits about this is that most people's issues with backbones has been around the ISP's reseller model, whereby the backbone provider dictates the policy and the ISP is forced to build products around this, meaning that the backbone provider became an important question to tech-savvy users. We on the other hand are not subjected to this issue as per our shaping policies that we sent through to you, which for now we are keeping out of the public domain.
We've also simplified our products. We've created a single uncapped product for home users with fantastic service levels, no complicated shaping policies, no throttling, no usage limits, no complex AUPs etc. We've done the same for our business products, which let's face it, should be for businesses - not used as a desperate measure by home users to get decent connectivity. And we have capped products. All of our products allow for a user to migrate their line to us, and we actually offer substantial discounts for doing so. With our 24 hour support and access to diagnostic and resolution tools on the line itself, we can offer a better quality of service to customers on this basis than what they'd normally receive from an 8am to 5pm ISP or fixed line provider.
We are a group of dedicated mybroadband members who coneptualised, funded, and implemented this business to please mybroadband members specifically, knowing that if we could do so at the right price-points and offering great support, we could please anyone. So far our customers will attest to how well our offerings perform across the spectrum, and the fact that our support staff are actively asking us about what else they can do because of the lack of needed support so far is further testament to this. And we're okay with that - we keep them busy internally.
We're excited about our launch, and apologies that we're not going to disclose everything in the public domain just yet - we felt it necessary to join officially and begin to engage as we already have a great base of mybroadband customers, and the word is starting to spread. We also need to keep certain things close to our chest for the time being. Like our spectacular news server access; fibre projects, partnerships with fantastic organisations, and more. We will slowly release more and more information soon, as well as launch with quite a bang. Keep your eyes on the news section of mybroadband over the coming weeks for more details. And the competition sections...