Vodacom charged me R 13460.78 for 6 gigs of data

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Ystervark12

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Please help. I have a huge problem with Vodacom.

I have a data account with Vodacom. Due to circumstances the line was cancelled for 3 months.
After paying the arrears Vodacom reinstated my account. In June I realized that my account was
about R 4500.00. After investigating the matter at a Vodashop I was informed that I did not even
use 3 gig data for the month. I was informed that The problem was caused by data package changes
that was made during the period I was offline.

You see according to the guy at Vodashop I was on a my gig 2 advance package before my contract
was cancelled. During the period that my phone was of Vodacom changed the system and the mygig 2
advanced packages was discontinued.

They reinstated my account on the old package (mygig2 advanced)which was still on the system
but not active. Because the mygig 2 was not available the system billed me at out of bundle rates.

I logged a complait on 16 June 2014 Ref: A1-SJVN-SGG3JF. The vodacom operator said the problem
should be sorted within 3 weeks.

On 10 July 2014 I phoned Vodacom to find out what was going on as I did not hear from them since
I logged the complaint and my account was now about R 9000 outstanding. They said they did not
have anything on their system with the first reference number. I logged a second complaint on 10 July
Ref: S3-1LM2J-JYGIG.

Since then Craig Julius from the data adepartment contacted me and acknowledged that there was
a problem on my account. He said he would sort it out and mail all the detail to me. He said he would
put me on a new 2 gig bundle and that he would sort the account as well. Craig Julius SORTED NOTHING
AND HE DID NOT MAIL ME ANYTHING.

On about 2 August a lady contacted me with more questions. After explaining the situation to her she
said she would inform account to rectify the situation. On 7 August Vodacom deducted R 13460.78
from my account. Lucky for me I had insufficient funds and that deduction was not honoured. But
what about the bank costs that was incurred because vodacom cant sort a simple problem in time?

I spoke to a lady at accounts today and she informed me that they did credit my account with R 4800
a few weeks ago. But that I still owe R 13460.78 after the credit.

This matter is still not resolved and I expect Vodacom to disconnect me shortly.

I did make normal Payments to my account every month.

IF THERE IS SOMEONE OUT THERE THAT CAN HELP ME I WOULD BE EVER GRATEFUL !!!!!!!!!!!!!!!!!!!


Martin
 
Holy **** :/ thats crazy man. I cant be of much help but how about copy pasting this on their facebook page? companies hate that :D

hmm also can you go to the bank and make sure they block any attempts from Vodacom trying to take money until this is all sorted out, just incase

bunch of idiots man..

GL
 
Have you posted on Hello Peter? Often it's the best way to make things happen. I'm not a Vodacom customer though and I don't know if they're a company that responds.
 
And after all that, you still want to do business with them?
 
My wife also had a run in with vodacom, she asked for a prepaid data contract at that time, they opened a normal 'open' contract. She eventually used a few gigs of data which turned into a ridiculous bill. We refused to pay and they ended up suspending the contract and we had to pay the entire settlement amount + data costs after a lot of arguments and threats. They're simply never wrong..
 
wikusm said:
My wife also had a run in with vodacom, she asked for a prepaid data contract at that time, they opened a normal 'open' contract. She eventually used a few gigs of data which turned into a ridiculous bill. We refused to pay and they ended up suspending the contract and we had to pay the entire settlement amount + data costs after a lot of arguments and threats. They're simply never wrong..
Click to expand...

You didn't take that to court?
 
Legal costs taking on a big company like vodacom wont be worth it in my opinion.. So we didn't.
 
satanboy said:
:wtf: He paid??
Click to expand...

Yes, he had to, it was 5 years back, he had the habbit of downloading torrents at work, so the the adsl dropped, and he had this 3g router on for backup. He worked for a Nashua Mobile dealer, so the datasim didn't have a limit.

He switched to 3g, and forgot about his torrents, and it downloaded the whole que.

His boss paid the bill (as he had to) and he had to pay it back 5k a month...
 
gfmalan said:
Yes, he had to, it was 5 years back, he had the habbit of downloading torrents at work, so the the adsl dropped, and he had this 3g router on for backup. He worked for a Nashua Mobile dealer, so the datasim didn't have a limit.

He switched to 3g, and forgot about his torrents, and it downloaded the whole que.

His boss paid the bill (as he had to) and he had to pay it back 5k a month...
Click to expand...

Oh...he actually used the data.
 
Icasa really, really needs to step in with these open contracts. There must be so much paperwork associated with it that the Cellphone companies won't be able to screw over people with it anymore.
 
OOB makes a mockery of so called credit limits that these companies impose as required by the credit act. ICASA is useless it needs to be the NCR who step in and tell that the customer is only liable for amounts up to the credit limit - anything above that is forfeit. Then you'll see how fast billing systems suddenly adapt to keep you exceeding those limits.
 
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