MWEB Business clients' massive data loss

This is clearly outlined in the contractual terms and conditions and our customers are fully aware of this. MWEB Business also alerts its customers to the fact that if customers do not back up their data that they may suffer should an environment issue occur.
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Quite the conciliatory tone after a major ****-up.
 
While I am in no way saying that what Mweb did is alright, customers should ensure that they make backups of there data regardless whether the service provider does it or not. To not ensure your backups are done, and just trust that nothing will go wrong is pretty foolish.

If you are storing critical data on any platform you need to make sure as a company that it is protected, and that you can recover the data in the event of something like this happening.

Mweb have clearly made a big f*** up while doing something over the weekend, which was obviously not properly tested.
 
Added section to explain that MWEB Business and MWEB Connect are not in any way related anymore.

MWEB Connect, which is best known for its uncapped ADSL Internet service provider products, has emphasised that it is no longer linked in any way to MWEB Business.

Dimension Data, the parent company of Internet Solutions, bought the MWEB Business and Optinet Services and Network Divisions during 2014 for R368 million.

“This particular incident has absolutely nothing to do with MWEB, none of our services were impacted and none of our customers were affected,” MWEB Connect said.

MWEB said that it busy looking at decommissioning the MWEB Business brand, but explained that this is not a short-term fix and will require some planning and implementation.
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Jan said:
Added section to explain that mweb Business and mweb Connect are not in any way related anymore.
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I dont know who is worse.

Connect or Business, the same thing.

Try doing a DNS change with mweb, Anything with the mweb Brand has *** service.

An yes I purposesly changed the Caps from upper to lower case, as they do not deserve caps.
 
Everything about their tone and how they've handled this stinks.

The way I deal with companies who have this kind of attitude is simple: I make sure I never use them.
 
durbandave said:
While I am in no way saying that what Mweb did is alright, customers should ensure that they make backups of there data regardless whether the service provider does it or not. To not ensure your backups are done, and just trust that nothing will go wrong is pretty foolish.

If you are storing critical data on any platform you need to make sure as a company that it is protected, and that you can recover the data in the event of something like this happening.

Mweb have clearly made a big f*** up while doing something over the weekend, which was obviously not properly tested.
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Fair enough but some people can only backup every night because of the large volumes; you can't back up very regularly in some cases where data is just so large. People take VM's because of the hardware redundancy to protect against data loss.
 
Shred said:
Fair enough but some people can only backup every night because of the large volumes; you can't back up very regularly in some cases where data is just so large. People take VM's because of the hardware redundancy to protect against data loss.
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Nightly backups are still better than no backups.
 
Ouch.

Couldn't have been fun to be an engineer in that DC last weekend.

As for backups - if you were running mission critical systems in that DC and didn't have backups then it is your own fault if you now have big chunks of data missing.
 
I know this is going to ruffle feathers but I can't feel sorry for anyone who lost data. If you data is so important to you why would you entrust Mweb of all people to keep it safe?

Also, backups? ever heard of it?
Didn't know you contract/SLA doesn't cover that?
1 months credit, good for you, how much data is that going to buy you?

There are too many companies out there using providers like Mweb and selling stuff like VMs and hosting on the cheap because they all neglect to backup their data. Our host charges us around 50% more then Mweb for virtual machines but this includes daily backups which go to tapes which are then stored offsite and also replication to another DC (Teraco) in 15min intervals.

That's how you learn though, you cannot ever place all your trust in a single host or datacenter because things like this will happen
 
Ipwn 4 said:
I know this is going to ruffle feathers but I can't feel sorry for anyone who lost data. If you data is so important to you why would you entrust Mweb of all people to keep it safe?

Also, backups? ever heard of it?
Didn't know you contract/SLA doesn't cover that?
1 months credit, good for you, how much data is that going to buy you?

There are too many companies out there using providers like Mweb and selling stuff like VMs and hosting on the cheap because they all neglect to backup their data. Our host charges us around 50% more then Mweb for virtual machines but this includes daily backups which go to tapes which are then stored offsite and also replication to another DC (Teraco) in 15min intervals.

That's how you learn though, you cannot ever place all your trust in a single host or datacenter because things like this will happen
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My feelings exactly.

I a customer had a backup agreement with MWEB and then MWEB lost their data it would be a different story altogether.
 
Necropolis said:
Ouch.

Couldn't have been fun to be an engineer in that DC last weekend.
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I saw someone else mention RAIDs and SANs, assuming that is the case, I would not like to be the guy that pushed the button that caused all of this. I am sure non of it was intentional but can you image watching systems go down one by one with no control? I would die!
 
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