Telkom Smart Broadband Night Data not loaded

L

laric

Member
Joined
Aug 6, 2009
Messages
21
Reaction score
0
My smart broadband 100GB package has only being loaded with 100 GB anytime data for February and the night data has now disappeared, I wonder if anyone has the same issue?
 
Yes I have the same issue.
Waiting for reply on twitter.
 
I have called the call centre and the call agent said they will escalate the issue and gave me a reference number and someone will contact me, which hasn't happen yet.
 
Must either be isolated or fixed as mine reflects my 100GB night surfer correctly.
 
No its not fixed. I bet its only affecting those who joined before night surfer was introduced. It got added on top of our existing accounts.
 
I think it's probably the people that signed before night data as it used to show a 'special' data. Mine is still not fixed till today and no one at telkom bother d to call
 
laric said:
I think it's probably the people that signed before night data as it used to show a 'special' data. Mine is still not fixed till today and no one at telkom bother d to call
Click to expand...

Ok I just spoke to Telkom lady. She said because I'm on Office package I had a promotional thingy for a couple of months.
I need to migrate to Smart Broadband package.

I was on chat with here then she phoned back and explained the above.
 
HowTo said:
Ok I just spoke to Telkom lady. She said because I'm on Office package I had a promotional thingy for a couple of months.
I need to migrate to Smart Broadband package.

I was on chat with here then she phoned back and explained the above.
Click to expand...


So did you manage to get it migrated?
 
I guess the "automatic" migration that was originally stated was not automatic at all, guess a trip to telkom shop is probably in order as the call centre is useless most of the time.
 
laric said:
I guess the "automatic" migration that was originally stated was not automatic at all, guess a trip to telkom shop is probably in order as the call centre is useless most of the time.
Click to expand...

I went in last Friday to Telkom Shop. Did migration from Home Office to My Smart Broadband.
Went home and fired up modem and found night data back.
So I'm sorted.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X