I think many aspects are misunderstood or too much is read into it:
- We run a marketplace and it is common that the auction model is used to get rid of stock quickly.
You have to admit flash sales for various high spec'ed 2nd hand laptops from a unverified seller who sells multiple laptops daily auctioning it starting at R100 in value, in 36 hour flash sales is not very common.
This is the only criteria I'm concerned about. I'm not interested in any generic auctioning marketing talk or your standard auctioning process as this spesific criteria for the reasons I've listed is suspicious at least.
- We have sellers who dump warehouse stock for reputable companies on our platform as those companies do not want to make their margins visible to their customers and want to clear out stock.
The items I have an issue with is good speced 2nd hand laptops, not refurbished, not warehouse stock. Not cellphones which can be blacklisted but 2nd hand Windows laptops. One of the things that are valued so high by criminal and gets stolen very often from homes, cars and offices because they cannot be traced.
I only have an issues with high spec'ed 2nd hand laptops from unverified sellers on day flash sales that sell items starting at R100 without any or even proper photos of the laptop
- All sellers mentioned by OP have been trading on bidorbuy for several years (i.e. from 2010 onwards)
- All sellers mentioned have sold several thousand items and the one has received 10 negative ratings across 1900 sales and the other 25 negative ratings over 4500 sales
My concern was why if they have sold so many items what is the reason they are not verified on yoru site like your other sellers. As you previously mentioned SA doesn't have a central database of serials numbers so if your laptop does get stolen and resold on bidorbuy flash sale the original owner will have to visit your site each and every day to catch it. However since most laptops of the seller don't get sold with photos, and the ones that do the seller doesn't even open the lid for you to see a unique identifier e.g. mark or a dead pixel the chances are there is no way to catch them. Hence the title of the thread why does bidorbuy not insist on laptop serials.
You can see the huge amount of 2nd laptop he sells , however one might ask where that seller gets his all those good spec laptops from. To get that amount of good spec 2nd hand laptops, and selling it starting at R100 in flash auctions ,he must have lots of people who supply him with really dirt cheap laptops. I can just imagine what those sellers sell the laptops for to him, if he sells it for so cheap.
Where do those original sellers get the 2nd hand laptops from and why do they sell it for so cheap that it can be sold at starting at R100 in a flash auction?
- All sellers are part of the buyer protection programme (
http://www.bidorbuy.co.za/content/23/Buyer_Protection_Programme.html) and none of the sellers had to process a claim
- There is a misconception about "bobBucks Vouchers" - a large number of our user base uses bobBucks as a payment option where sellers do not offer credit cards (or some users do not have credit cards and feel more comfortable in buying bobBucks from us instead of doing a directEFT) - the claim of "tax evasion" is non-sense as all payments are audited and recorded.
- This might surprise you, but we have sellers who run legitimate businesses out of their homes and turn over more than 500K / pm (one seller turns over more than 1,2m/pm and is 23 years old and lives with his parents) - no need for a separate website as all marketing/transactions are done on bidorbuy. Those sellers provide proper invoices, pay VAT, have registered companies and pay taxes.
From the above links to sellers and trades none of them are problematic and sellers have been trading for an extended period with good buyer feedback. If a product is sold differently to what it is advertised, buyer-protection will kick in and the buyer will be refunded from bidorbuy.
It is also not uncommon that users trading on bidorbuy purchase and resell on the same platform. When we host flash auctions (
http://www.bidorbuy.co.za/user/1139317/bidorbuy) we actually buy products from most of our competitors and sell those either at cost or sometimes for a profit (we bought them for 400 bucks:
http://www.bidorbuy.co.za/item/217254021/Sony_PS4_Controller_Glacier_White.html) - this is a pure marketing exercise for us (with the added satisfaction to "outsmart" our competitors with their own products) and many of our sellers run similar campaigns.
WRT the flash sales my concern was it being used to sell
2nd hand laptops. I'm not concerned with any other thing. Yes it could be used for marketing and promotional but in the example it consistently isn't.
I would feel safe if you can assure me that the seller who sells so many 2nd hand laptops comply with the 2nd hand goods act. My suspicion was that he doesn't because you don't have him listed on your website as a verified seller.
I post a link from your website of the2nd hand goods act
http://support.bidorbuy.co.za/index...ll-and-buy-second-hand-goods-purchased-online
Registration
Every person who carries on a business of dealing in second-hand goods is identified as a dealer and must be registered in terms of the Act. To access a copy of the registration form, please click on the link below:
http://www.saps.gov.za/services/flash/shg/saps601.pdf
Upon completion of the registration process, the respective dealer receives a prescribed certificate of registration which authorises him to carry on business in respect of second-hand goods.
This registration as a dealer remains valid for a period of five years from the date the certificate is issued and must be renewed upon expiration.
That seller is an unverified seller
http://support.bidorbuy.co.za/index...a-verified-user---building-trust-and-security
Become a Verified User - Building trust and security
Become a Verified User on bidorbuy.co.za for a once off R100.00 (non-refundable) registration fee.
bidorbuy will submit your details for an Identity check, Credit check and a Fraud check. Approval is at bidorbuy's discretion, based on the outcome of the checks. The process can take up to 21 days.
Surely someone who has over a million rand in sales can afford R100 to become verified.
My concern is does that seller comply with the 2nd hand goods act? Does he keep accurate record of all these 2nd hand laptops he bought and from whom as required by the act.
If anyone lists a 2nd hand laptop without photos for R100 on a 36 hour flash auction any reasonable person would be concerned about making a loss. He doesn't seem to be.
Your mentioned your buyer protection program
http://support.bidorbuy.co.za/index.php?/Knowledgebase/Article/View/30
the Buyer Protection Programme provides an additional measure of safety in the unlikely event that:
The Seller does not ship the item you purchased; or
You receive an item that is materially different than described.
but from your website you don't mentioned stolen items so your claim that buyers are protected doesn't seem to be true.
Further even if it did include theft you have the following:
The maximum amounts refundable are as follows:
R1,000 when buying from unverified Sellers
R5,000 when buying from Verified Sellers
R7,500 when buying from Basic Stores
R10,000 when buying from Advanced Stores
R12,500 when buying from Premium Stores
since the seller is unverified the maximum you get back is R1000.
It does seem odd then that a seller having sold 4000 items far exceeding a million rand in value doesn't get himself verified.
I am not attacking your business but only mentioning this specific scenario of suspicious usage pattern I picked up. If you can allay these concerns then good for you, otherwise I will still have these concerns.