Reddit Mobile App not working on Afrihost

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MaximusZA

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Hi Guys,

I am using Afrihost mobile data for my MTN sim and the Reddit app doesn't seem to be working. switch back to MTN and it works perfect. Not sure how many others are experiencing any issues on Afrihost mobile data
 
Hmm, not sure if it's happening right now but I couldn't use Reddit Sync this morning on Afrihost. Don't think I checked again after that.
 
I've been getting intermittent access issues to reddit.com all day with Afrihost Mobile on my laptop.
 
Jalopnik.com and Gizmodo.com still don't work via Afrihost, weird
 
I have also not been able to use the reddit app or access reddit in chrome. Do you think contacting afrihost would help?
 
Morning Guys!

Our Network Team is busy investigating this issue, we're just waiting for feedback from our upstream providers.

We'll have this resolved as quickly as possible.
 
This doesn't appear to be fixed yet, any updates? Reddit still isn't loading, via the app or on the browser.
 
MaximusZA said:
mine has been 100% since yesterday. Maybe log a call with them to have a look
Click to expand...
Not sure how that's possible.

The IP/url for Reddit is completely inaccessible via afrihost due to their upstream providers - using the app or trying to get there via a browser shouldn't be working. You sure you're using the afrihost apn and can actually navigate around reddit via the app?
 
saor said:
Not sure how that's possible.

The IP/url for Reddit is completely inaccessible via afrihost due to their upstream providers - using the app or trying to get there via a browser shouldn't be working. You sure you're using the afrihost apn and can actually navigate around reddit via the app?
Click to expand...

We have reported the issue to our NOC Team. It appears that certain Afrihost APN users in the Cape are still affected by this. :(
 
AfriFella said:
We have reported the issue to our NOC Team. It appears that certain Afrihost APN users in the Cape are still affected by this. :(
Click to expand...

See #QRG-620-19990 This is exactly the problem I'm experiencing. These IPs are being blocked at Teraco and earlier in the week Tata gateways. The traceroute outputs I sent via email show this. Switching to mtn data on the same sim uses the same Teraco gateway and succeeds to connect.
Please let us know what the issue is. Why mtn data is routed straight to reddit.com but Afrihost data is blocked.
traceroute -I reddit.com
traceroute to reddit.com (151.101.65.140), 30 hops max, 60 byte packets
1 192.168.9.1 (192.168.9.1) 2.435 ms 3.019 ms 3.257 ms
2 * * *
3 100.127.255.70 (100.127.255.70) 786.666 ms 787.172 ms 787.171 ms
4 196.44.29.162 (196.44.29.162) 788.027 ms 788.278 ms 788.391 ms
5 196.44.29.115 (196.44.29.115) 786.412 ms 786.751 ms 787.392 ms
6 100.127.255.118 (100.127.255.118) 788.657 ms 774.162 ms 774.202 ms
7 169-1-21-20.ip.afrihost.co.za (169.1.21.20) 774.327 ms 49.055 ms 48.826 ms
8 169-1-21-29.ip.afrihost.co.za (169.1.21.29) 78.854 ms 78.526 ms 78.777 ms
9 196-46-25-13.ixp.joburg (196.60.8.13) 78.932 ms 78.415 ms 87.310 ms
10 * * *
11 * * *
12 * * *

Via mtn data :
traceroute -I reddit.com
traceroute to reddit.com (151.101.129.140), 30 hops max, 60 byte packets
1 192.168.9.1 (192.168.9.1) 2.674 ms 5.038 ms 7.807 ms
2 * * *
3 10.110.38.70 (10.110.38.70) 804.058 ms 804.056 ms 804.311 ms
4 10.110.195.14 (10.110.195.14) 805.423 ms 805.669 ms 882.542 ms
5 10.110.195.34 (10.110.195.34) 804.539 ms 804.653 ms 804.926 ms
6 * * *
7 10.110.195.65 (10.110.195.65) 798.597 ms 38.308 ms 38.288 ms
8 10.110.195.9 (10.110.195.9) 48.187 ms 57.824 ms 57.729 ms
9 * * *
10 41-208-11-6.mtnns.net (41.208.11.6) 70.181 ms 40.411 ms 41.032 ms
11 41.181.54.64 (41.181.54.64) 40.148 ms 69.902 ms 70.172 ms
12 ct-cr-3--tb-dca-3.za.mtnbusiness.net (196.44.29.188) 62.267 ms 99.656 ms 99.759 ms
13 196.44.29.140 (196.44.29.140) 99.494 ms 90.508 ms 59.943 ms
14 196.44.29.97 (196.44.29.97) 71.291 ms 77.493 ms 59.810 ms
15 196-46-25-13.ixp.joburg (196.60.8.13) 60.158 ms 79.632 ms 79.649 ms Note: This is the Teraco gateway address and is identical to the previous
16 151.101.129.140 (151.101.129.140) 80.025 ms 68.642 ms 80.030 ms Note: this is reddit.com

If you need any further help, please ask.
 
AfriFella said:
We have reported the issue to our NOC Team. It appears that certain Afrihost APN users in the Cape are still affected by this. :(
Click to expand...

Further to my previous post: The problem lies with all IPs with Fastly Network Operations in the USA. What is the problem?
 
These all have IP addresses belonging to Fastly Network Operations in the USA, see my post below.
 
MaximusZA said:
Hi Guys,

I am using Afrihost mobile data for my MTN sim and the Reddit app doesn't seem to be working. switch back to MTN and it works perfect. Not sure how many others are experiencing any issues on Afrihost mobile data
Click to expand...

A workaround until this issue is fixed is to sign up for a free tor vpn at https://www.torvpn.com/en/vpn full instructions, very easy to use. I just hope they fix this within the seven days of the free account.
 
I was also affected by this the other day. Had to switch my phone's APN from Afrihost to MTN to get Reddit to work. Not sure if it's fixed yet.
 
This is still a thing. Was working fine on the highveld, but not in CT
 
Bryn said:
I was also affected by this the other day. Had to switch my phone's APN from Afrihost to MTN to get Reddit to work. Not sure if it's fixed yet.
Click to expand...

No the Afrihost team seem to be having a problem getting around this problem, it only applies to a certain range of IPs that we get allocated when we connect. I contacted Fastly and they stated that they aren't blocking that range. It's frustrating for me because it affects the extra content loaded in certain web sites, github.com becomes unusable for me and Mybroadband news doesn't load the comments via disqus.com. This affects other local news sites that use disqus.com to load their comments. I opened an Afrihost support ticket #QRG-620-19990 on the 8th of this month and have the impression that they either don't care or don't know what they're doing. I picked up another user's problem on downdetector.co.za, unable to use the slack app, which is caused by this issue.
 
Last edited:
I've also been affected by this. I've been calling and emailing them with traceroutes since early last week (#ONM-480-95727, #OKI-977-79139). Here are some other domains that don't work: fastly.net, reddit.com, nytimes.com, npmjs.com, and drupal.org. Pretty much anything that has fastly in front of it. They don't even acknowledge a problem on their status page. This leads me to believe they are ignoring it and hoping it goes away.

Here is some recent correspondence.

On the 15th:

Good day Rickert

I trust that you are well

Thank you for your email
The problem does not appear to be global, it appears to be an isolated case.
Please may you send us 2 or 3 traceroute to the website that you are able to connect for further investigation

I hope you will find this information helpful, please do not hesitate to contact us if you need help with anything else

Thank you

Kind Regards
...
Click to expand...

On the 16th:

Hi

Thank you for the mail.

Please be advised that our network team has made us aware of an issue with the Afrihost apn where it would not work on some international sites. This is also linked to the SEACOM cable break.
https://mybroadband.co.za/news/broadband/206332-seacom-cable-hit-by-outage.html

Our team is looking at ways to have this resolved as quickly as possible and the matter is taken as urgent.

Kind Regards
...
Click to expand...

It's still broken as of this morning.
 
CirclingTheSun said:
I've also been affected by this. I've been calling and emailing them with traceroutes since early last week (#ONM-480-95727, #OKI-977-79139). Here are some other domains that don't work: fastly.net, reddit.com, nytimes.com, npmjs.com, and drupal.org. Pretty much anything that has fastly in front of it. They don't even acknowledge a problem on their status page. This leads me to believe they are ignoring it and hoping it goes away.
Click to expand...

Check the url's they are all hosted by Fastly 151.101.0.0/16 range. All they have to do is liaise with Fastly and find out what's wrong. Although this issue started at the same time as the Seacom outage it's not caused by it.
 
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