@Kevin Lancaster, @staff writer, @rpm and whoever wrote the article - interesting and thanks for the info. Also, I get why you would clarify incorrect claims by the public, so kudos on that.
However, in your "About Us" section, you state teh following:
About Us
MyBroadband is the largest IT Website in South Africa with 1 million unique monthly visitors, serving the local market with technology and business tech news and the largest online community in the country.
When was MyBroadband founded?
MyBroadband was started in 2003 (known then as MyADSL) as a forum to address the broadband problems which existed in South Africa at the time. Since then the website grew into an IT News publication and online community, with 1.8 million unique visitors and 8 million page views per month.
Who are we?
MyBroadband has a small team of journalists and marketing staff who are passionate about ensuring that they serve the needs of the South African IT community.
As much as you need to balance views and keep things nice, your article comes off as defending the high prices of the service providers.
I would expect an organisation such as yours to be on the vanguard of forwarding broad-scale implementation of broadband services, fixed and mobile, within the country. You are in a prime position to be a huge proponent of affordable data and internet usage, with your media footprint, readership and advertising links, as well as your partners in the IT industry. Correcting reader misconceptions is all fine and dandy, but this article should include a sit-down with MTN asking the big questions and pushing for cheaper data.
The fact that we have these data prices, combined with horrendous customer service (as evidenced by the multitudinous threads regarding such) should warrant investigation by someone with journalistic tendencies - especially someone working for an IT and Broadband-related media establishment, who gets paid to do such.
I like this site and I like your articles, mostly, but journalism isn't about commenting on the day-to-day scenes of a locale. By your very own words your mission is "ensuring that they serve the needs of the South African IT community."
Our needs are simple:
- Reliable internet connections that function as intended at an affordable cost
- Decent customer service that results in minimal downtime
- Future-proofing technologies and implementation that keep us on par and moving forward
I think we can all agree that the above is absent in out current IT scene. Why not investigate, push and question until we get answers or, dare I say it, results?
