Problems cancelling Telkom services

mercurial said:
They are still trying to debit me and have threatened to hand me over to collectors. I logged onto the portal again and logged a dispute, since cancelling isn't working. I was able to cancel my landline, though, but it remains to be seen if they still try to charge me.
[MENTION=41956]cavedog[/MENTION], I'm glad you are getting there.
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[MENTION=32397]mercurial[/MENTION]

Yes it's a slow process that took just less than 1 year. Been struggling since Aug/Sept 2017 until now. I crossed the finish line just to find out that it wasn't really the finish line but I hope I can now finally cross that finish line I see.
 
Miracles happen... Finally got an email from Telkom Credit Controller saying I have been delisted and they apologize for the inconvenience. They also forwarded me a paid up letter...
 
cavedog said:
Miracles happen... Finally got an email from Telkom Credit Controller saying I have been delisted and they apologize for the inconvenience. They also forwarded me a paid up letter...
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Please pm me the email address of said person.
 
cavedog said:
Miracles happen... Finally got an email from Telkom Credit Controller saying I have been delisted and they apologize for the inconvenience. They also forwarded me a paid up letter...
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Oh man, I'm so happy for you. Glad justice was done.
 
http://www.telkom.co.za/today/?

Registered both under my name and ID and also under my late husband's name and ID.

Log in and try to link the landline using Telkom account number and landline number but keep getting this message:

"We could not identify you as a valid contact for this service on this account"

We pay by EFT so we could stop paying but would rather do it properly.

Any advice please. At this stage I'm looking at a visit to the Telkom shop :(
 
maumau said:
http://www.telkom.co.za/today/?

Registered both under my name and ID and also under my late husband's name and ID.

Log in and try to link the landline using Telkom account number and landline number but keep getting this message:

"We could not identify you as a valid contact for this service on this account"

We pay by EFT so we could stop paying but would rather do it properly.

Any advice please. At this stage I'm looking at a visit to the Telkom shop :(
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Enter your first name and surname exactly as it is on the Telkom account. For example, if your account is to MR J SOAP then enter J for first name and SOAP for surname. Seems that it must be an exact match.
 
maumau said:
http://www.telkom.co.za/today/?

Registered both under my name and ID and also under my late husband's name and ID.

Log in and try to link the landline using Telkom account number and landline number but keep getting this message:

"We could not identify you as a valid contact for this service on this account"

We pay by EFT so we could stop paying but would rather do it properly.

Any advice please. At this stage I'm looking at a visit to the Telkom shop :(
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My sister has been struggling to cancel her account for 4 months now. She got to the point of getting a reference number after the cancelation request or something. She tried going to a Telkom shop but it doesn't help, all they said at the shop is that she must call and talk to a consultant, the shop can't do anything for her.
 
bigboy529 said:
My sister has been struggling to cancel her account for 4 months now. She got to the point of getting a reference number after the cancelation request or something. She tried going to a Telkom shop but it doesn't help, all they said at the shop is that she must call and talk to a consultant, the shop can't do anything for her.
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Thanks, you've saved me a useless visit to the Telkom shop :)

Will have to persevere online I guess.
 
Telkom shop can't do nothing and they simply point you to the phone where you need to call 10210 and press for the billing/account related query.

I have been dialing that number non stop. Take names and references each time. Write it down when you call in you list it and say wtf you need updates now.

Took me a very very long time and ended up being listed on ITC but got it all credited and my name cleared on ITC.
 
I am VERY upset and disappointed with the nonsense i have to put up with just to convert my airtime into a Mo'nice data package. For the past month i have been taking the Mo'nice offer of 4Gb for R45 rands valid for 5 days. At first it was 4.5GB but u cut it down to 4GB. What happened to me today and the last 4 times is i buy a R50 airtime voucher which i load without problem. Then when i dial *123# and select the offer i want, it says i have insufficient funds but if i check using *188#, it shows my balance is still R50.

I make sure my data is turned off and i know i have NO subcriptions on my phone.
The ppl who come on the line when i dial 180, dont know what to do and it seems i have to wait until Telkoms system refreshes..and im told it refreshes every 24 hrs!
Today i waited for over 4 hrs before i could load my data bundle from Mo'nice.
Telkom, why did u cut the data from 4.5 GB to 4GB?
And why is your system so stupidly designed that i have to wait for so long before i can load my data?
 
Don't cancel a Telkom sim. Pop in to any Telkom shop and convert the sim to prepaid. It takes s minute or 2, once you reach the font of the queue.

After that, you have the option of using it on prepaid, or folding it nearly in half before flicking it into the braai

I promise you, this process is much easier than canceling.
 
kripstoe said:
StrontiumDog said:
What's the best way to dispute the charges? Call them? Or maybe TelkomZA here on MyBB?
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Sent you a PM
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So the normal disputes department person that my dispute ended up with must have been thick as bricks because by the time they got around to looking at the dispute they didn't read my email and only saw the invoice after the one i complained about so then they said "it's all good" and that the last charge for R10 something is the last invoice I will receive.

So after 2 months of getting nowhere I went via 'Ask Georgie'...
Follow Ask Georgie on Facebook at https://www.facebook.com/ConsumerAgonyAunt/ and on Twitter @georginacrouth
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and then she sent on my complaint to the Comms team at Telkom who escalated it to someone else who then contacted me to say they would refund me (after the next billing run) the over 1 grand in penalty charges that were due to someone capturing my cancellation info as if I had not given any notice!
 
supersunbird said:
OK, submitted cancellation request for 19 August. Get mail with ref nr. Lets see.
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So follow up, on the 19th I did cancel on old portal as via the below process and I indicated 20 August as end date:

mercurial said:
Log into the old portal, click on Manage My Accounts, then scroll all the way down the page until you see this, then scroll to the right with the arrow:

View attachment 531395

View attachment 531397
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Monday a Telkom lady phoned me and I explained I'm cancelling because it's going unused and my contract has expired, when she queried the reason. She asked when I want it cancelled, because she can cancel immediately. I said immediate is fine if possible, and she said she will process it immediately.

I just went to check now and the contract is gone from my new portal dashboard, and to the left there is a Fault Reference (as mentioned earlier I got it via mail) with status Resolved (all new, so must be related to the cancellation).

Will have to see if really successful on next bill at 10 August.
 
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