Problems cancelling Telkom services

cavedog said:
Nothing brought tears of joy like when I received my invoice after battling Telkom and then fighting NuDebt debt collectors collecting the debt for Telkom after I refused to pay and the kept running the billing for 4 months or so.....

telkom_adsl.png
Click to expand...

Just a update on this. Even though the account is zero and the credits passed and no outstanding balance Telkom listed me on ITC for bad debt in January already and I did not even know about it.

I knew when I got an invoice like that it was too good to be true. The fight is back on again....
 
Viper25 said:
I have tried this process but it does not work. On the last step it fails with no error message. Tried Chrome and IE. Doesnt work.
Click to expand...

Ok I tried again and it seems to have worked. Might have had issues on Telkom side when I tried yesterday.
Fingers crossed, hope the cancellation gets processed.
 
cavedog said:
Just a update on this. Even though the account is zero and the credits passed and no outstanding balance Telkom listed me on ITC for bad debt in January already and I did not even know about it.

I knew when I got an invoice like that it was too good to be true. The fight is back on again....
Click to expand...

Just escalate with ITC/Transunion, and contact their accounts department and threaten them with legal action for an incorrect listing...
 
I have the same issue, cancelled my ADSL line last year September, it is still active. Luckily i never went the debit order route, just payed them via EFT every month. So, I cancelled last year and haven't paid since.
 
This just proves it is fantastic to have the government as your partner. Very few companies would get away with falsely billing people, falsely listing them, and the other shenanigans they get up to. They have been getting away with this behavior for more than two decades. They claim incompetence but that is only half of it. They act with intent in order to benefit financially from these actions. When other companies without government partnerships behave in this manner it is called fraud.
 
Yeah the anger I feel towards Telkom is unreal. Everything up to date. They credited everything I still have the invoice showing but listed on ITC. No notice or calls or debt collection calls after the invoice so I had no idea.

I found out when I applied to rent a property and the estate agent declined my application due to a default on my name.

Pulled a free transunion credit report and saw Telkom listed me in January 2018.... WTF. There is no worse hell than being a Telkom customer.
 
Someone needs to sue these fkn muppets. Absolutely ridiculous. My TM contract ended in April and I'm still getting billed. I disabled the debit orders and did reversals, but they still debit. ABSA then just automatically reverses the charge back to my account. Why can't anything be done to Telkom? This is blatant fraud.
 
mercurial said:
Someone needs to sue these fkn muppets. Absolutely ridiculous. My TM contract ended in April and I'm still getting billed. I disabled the debit orders and did reversals, but they still debit. ABSA then just automatically reverses the charge back to my account. Why can't anything be done to Telkom? This is blatant fraud.
Click to expand...

This is actual theft, why not lay criminal charges against Telkom CEO at police station?
 
Are there no telkom reps on here? This is clearly a huge problem. And there doesn't seem to be a solution, unless you are willing to dedicate weeks or months of your time and money to sort out something that should never have been a problem in the first place.
 
Solution is to fill out the form in the shop, make your own copy with your cellphone and record yourself handing it over to the agent. Get the store manager's name at the same time for followup... then just make sure they credit you for all the months they billed after cancellation.
 
JetsetWilly said:
Solution is to fill out the form in the shop, make your own copy with your cellphone and record yourself handing it over to the agent. Get the store manager's name at the same time for followup... then just make sure they credit you for all the months they billed after cancellation.
Click to expand...

That does not work. I did that and spend hours on the phone trying to resolve it. Finally credited for everything and line cancelled just to find out I have been listed on itc for bad debt by Telkom. The fight continues now and I'm battling from September 2017....
 
cavedog said:
That does not work. I did that and spend hours on the phone trying to resolve it. Finally credited for everything and line cancelled just to find out I have been listed on itc for bad debt by Telkom. The fight continues now and I'm battling from September 2017....
Click to expand...

Eish... sorry to hear that. I paid the bill until they acknowledged cancellation and recommend everyone else do the same.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X