Open letter to Telkom CEO

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rpm

rpm

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"Hi Papi, Lulu

I hope you are both well.

Last month in my discussions with both of you (and with Steven and Puleng) I mentioned that Telkom is going to endure criticism, bad press and consumer action over the new billing system and suggested that Telkom should reconsider certain aspects of the new system. Unfortunately consumers and ISP’s were, as usual, ignored by Telkom. (In case you are unaware of the increasing concern expressed by ADSL users I have included a short summary at the end of this email.)

The lack of communication and flexibility on this new pay-per-gig billing system resonates rather unpleasantly with the MyADSL community of our past dealings with Telkom where there was an unwillingness to discuss these matters with ADSL users. It smacks of the time when Telkom dismissed us as ‘a small group of disgruntled users’ after we asked to work together to improve your ADSL service. The rest (ICASA hearings, ICASA ADSL Findings Report, very bad press, consumer action etc.) is history.

The consumer action regarding the new billing system and local capping will only intensify unless you are willing to urgently sit down and discuss with us how to improve the situation. This is an excellent opportunity for you, Papi to show that you are truly customer centric! To give you an idea of the reaction to your new system, 94% of ADSL customers do not support the new usage based billing system. This is not even taking local capping into account!

We have been promised by your (Papi) PA that you will call us by 15:00 on Monday 7 November 2005. Please honor this promise so that we can work out a constructive way forward.

Regards,

Rudolph Muller
On behalf of MyADSL"
 
Go RPM, If it were me it would be the open ***** on my ***** and not a letter, I can't take this anymore!
 
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Well he did say he would be judged by his actions

Lets face it... he's just another puppet trying it on and trying to look good

They make a mint each day nothing gets done, it's all very Interesting
 
I hope Papi and his goons will read this thread:
RPM I really admire your endeavors, but feel personally let down by Telkom, Papi and Icasa. Therefore I am waiting for my ADSL and telephone line disconnections, of which they did not even respond to yet, which I faxed to the head of their department Polela Szungu 0800 203736 on TELKOM’s request, and filed a dispute at 0800 DSL DSL with still no reply. I really do not care any more what TELKOM do or say. I do not believe their lies and false intensions anymore. I will rather wait for the competition (SNO) and refuse to assist TELKOM by giving them my revenue for a overpriced poor degraded Broadband service, sold by false advertisements and fraudulent interference to make the service not usable for the falsely advertised services it offers.
In two months since 1 September, when I got ADSL, this service was degraded in many ways.
See thread here

http://www.mybroadband.co.za/vb/showthread.php?p=352169#post352169
 
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Feedback from Papi

Hi folks

I have received positive feedback from Papi (at 01:51 this morning!) and it looks like Telkom is willing to discuss the issues surrounding the new billing system. I have asked for a definite time frame in which all of this will happen. I will keep you informed about any further developments.

I must congratulate Papi for his prompt and positive reply. This is certainly a first and gives me some hope.

Regards,

RPM

PS: I do not want to publish his full email as I did not get permission from him to do so. I can also confirm that Papi tried to contact me on Friday but was unable to reach me since I was at the BMI-T conference.
 
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Don't get your hopes up RPM

You want questions

Ask about the stupid three gig cap that they have been told to drop

Ask about the ADSL connection fee that they have been told to get rid off

Ask about Un-metered local calls

Ask about why they have done nothing about the schools 50% discount.... do not take any excuses on this one, they are dragging their heels. will they refund the schools retrospectively and WITH INTEREST

Ask him which Alvin Toffler books he has read (should give them enough time to look that lot up)

Puppets
 
rpm said:
Hi folks

I have received positive feedback from Papi (at 01:51 this morning!) and it looks like Telkom is willing to discuss the issues surrounding the new billing system.
Click to expand...

I wouldn't hold my breath, I hope that they lose that judgment/court ruling on the 5th of December, this is my last hope.

Telkom has proved over and over and over again that they don't care at all about their users. In South Africa getting 30Gigs a month is more expensive than paying for a small car - is there even one more country in the world in the same state?
 
rpm said:
Hi folks

I have received positive feedback from Papi (at 01:51 this morning!) and it looks like Telkom is willing to discuss the issues surrounding the new billing system. I have asked for a definite time frame in which all of this will happen. I will keep you informed about any further developments.

I must congratulate Papi for his prompt and positive reply. This is certainly a first and gives me some hope.

Regards,

RPM

PS: I do not want to publish his full email as I did not get permission from him to do so. I can also confirm that Papi tried to contact me on Friday but was unable to reach me since I was at the BMI-T conference.
Click to expand...
in isolation undoubtably a very positive development - it is important to give the new man a chance and as far as i can see he is making an effort

will it lead anywhere? - we wait and see
but let's at least take a moment to appreciate that this guy is willing to communicate

rpm - focus on creating the relationship and keeping communication channels open
 
rpm said:
I have received positive feedback from Papi (at 01:51 this morning!)
Click to expand...
**Jaw Drops** :eek:

I dunno bout anyone else - but that diffinitely indicates a willingness to interact with us! Not even taking into account the time it was sent - the fact that he responded in less than 2 hours is an achievement for many South African businesses to look up to.

Also - he's now set a precident... we now all know he's up at 1:30 in the monring - so we can call him at that time if we need something urgent sorted out ;) :D

Just kidding!!
 
If I remember correctly, there was a media report where it was said that Papi would reveal his "strategy"/"approach"/"way of doing"/"plan" somewhere in the middle of November.

I guess it would be wise to give the man a bit of space until then and judge what his published intentions are. And then give him space to prove with actions that his intentions are more than words on paper.

The fact that was looking for RPM on Friday, is promising.
 
It's nice to know that the MyADSL forums still have quite a bit of clout (even if it turns out to be just word power). Papi has made a good start and I'm hoping he'll keep up with what seems to be a very positive start.

Here's hoping.

Thanks rpm.
 
I will remain the over optimistic pessimist regards to Telkom when I read these comments. BUT HOPE IS FADING QUICK SINCE ! NOV
 
Lets hope that papi is consumer oriented and that he comes to the party.

Personally i rather be hopeful then not be at all.

Its an exciting time for all of us and this coming year is going to hold some very interesting topic and changes to the industry.

Papi replying is a step forward in showing us that he is willing to help out.

(to all ppl that think we shouldnt hold out breath...if he wasnt going to do anything he wouldnt have replied in the first place and blown of RPM's email)

RPM Keep up the good work
 
Hi guys

I think cautious optimism describes my feeling towards Telkom at this stage. I do not doubt that Papi is dedicated to a more consumer centric approach, but I am not certain if he will be able to change a deeply entrenched corporate culture. I am also not certain what mandate he has from the Telkom board. Currently Telkom’s customer centric approach means ‘convince customers that we are right’.

There are two main things that will enjoy attention if/when we meet with Telkom: are they willing to change their ADSL services to suit their customers, and if so in what time frame will this occur. The rest is all PR and I don’t want to waste anybody’s time :D

Regards,

RPM
 
I agree that talking to Telkom is a major step in the right direction coming from the Sizwe regime, but I still dont believe a word that comes out of any of their mouth's, least off all Lulu's with comments like this on the new billing structure.
Telkom's Group Executive of Corporate Communications, Lulu Letlape, said this move was directly in line with wishes from the industry and Icasa.
Click to expand...
It is my understanding that nothing more could be further from the truth.

What they (Telkom) say, mean and do are very different things.
Papi had a chance to stop the 1 Nov billing structure, he opted not to.
He could've just posponed it until the matter had been thouroughly discussed with all parties, and then made a decision, he didnt.
Business as usual.

3 gigs should be 30 and @ a cheaper price to boot.
If only a few people are using over the average that they claim is 1.4 gigs/pm or thereabouts, then what is all the fuss about ffs.
I dunno how they sleep at night, oh wait, on the best beds with the best sheets in the best houses, etc etc.
puke.
 
Hi RPM

Thank you for fighting this tirelessly but I have to say that I for one see the fight against Telkom as a fruitless one, despite all the criticism and negative press surrounding them they have not changed a single policy or proven to us that they are willing to adhere to customers needs. The reason for that is simple and no amount of ammo we throw at them will change the situation the real target in this instance is government, they hold the controlling share and they call the shots. Looking at the government’s total disregard for the wellbeing and safety of its citizens one can safely assume that this will never change.

Telkom has even started with industrial sabotage of its “fictional” competitors and at the end of the day that comes from shots called at the top. I do however hope that we will one day see leaders that can and will make a difference to this beautiful country as opposed to their personal agendas and pockets being lined at the expense of the rest.

Best regards

Broken citizen
 
If there were a 'holding thumbs' icon for posts it would be the most overused image on the site.

All we can do is hold thumbs at the end of the day, as customers needs come after Telkom's profits unfortunately.
 
Just keep us informed please, RPM. At least we can say that Papi, although not good at being a CEO (see my other posts about this!) yet, reads his email...
 
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