My R13000 Data Bill

A

AK65

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Well

to say that I am not happy is the understatement of the year...

I received a data bill of R13000 - odd. Somewhere on the 19th of March, something happened: Data streamed non-stop for about 48 hours at full speed according to the traffic report.

Either my Windows machine started downloading and redownloading a corrupt file, or somebody hacked into my wireless network and downloaded a whole lot of movies - I don't know. When this started, I was under my 2GB bundle. When this stream eventually stopped, R11000 of bandwidth had been used. I know this wasn't a zombie or trojan attack because the traffic was down, not up.

After a phone call to the data helpdesk, Vodacom graciously cut the bill in half, which is still going to force me to take savings to pay for this.

Whilst I accept that I am responsible for control of traffic, what I find very disappointing is this:

No notification to me or suspension of my account. Vodacom are happy to cash in on my misfortune and I only find out when I get the bill. No SMS, nothing. Also Vodacom4me balance enquiry only shows that the bundle is used - once you're over, you have no idea how much.

So - after many satisfied years with Vodacom, I am reluctantly going to find another service provider, because I don't think I was looked after - and I think the systems need to have some checks and balances to prevent what happened to me happening to others.

:(
 
Sorry to hear :(

Hoping Vodacom will introduce a hard cap soon. I know so many people who have been hit by that ; especially new subscribers. They think they'll get cut off at the cap and very often go over for the 1st month or two and spend extra a few extra hundred $$$ :/
 
lol...you funny you say you know it`s your fault, they cut your bill in half, you downloaded at your full line speed for 48hrs, now you going to leave them.

You are responsible for the usage yes , but you should learn to put in precautionery meassures as well

yes its up to them to put some sorts of notification in place or a way for you to check(sms MM to 31050 yes its FREE) thats how to check bundle and (CB to 31050 for account balance)
 
I'm curious;

1. How much over did you go?
2. What were you downloading?
3. If it's nice, can you share it with me? :D
 
AK65 said:
Well

to say that I am not happy is the understatement of the year...

I received a data bill of R13000 - odd. Somewhere on the 19th of March, something happened: Data streamed non-stop for about 48 hours at full speed according to the traffic report.

Either my Windows machine started downloading and redownloading a corrupt file, or somebody hacked into my wireless network and downloaded a whole lot of movies - I don't know. When this started, I was under my 2GB bundle. When this stream eventually stopped, R11000 of bandwidth had been used. I know this wasn't a zombie or trojan attack because the traffic was down, not up.

After a phone call to the data helpdesk, Vodacom graciously cut the bill in half, which is still going to force me to take savings to pay for this.

Whilst I accept that I am responsible for control of traffic, what I find very disappointing is this:

No notification to me or suspension of my account. Vodacom are happy to cash in on my misfortune and I only find out when I get the bill. No SMS, nothing. Also Vodacom4me balance enquiry only shows that the bundle is used - once you're over, you have no idea how much.

So - after many satisfied years with Vodacom, I am reluctantly going to find another service provider, because I don't think I was looked after - and I think the systems need to have some checks and balances to prevent what happened to me happening to others.

:(
Click to expand...

Maybe this will make u feel better:
http://mybroadband.co.za/vb/showthread.php?t=116086
He's getting a +- R73000 bill.:sick:
 
AK65 said:
Also Vodacom4me balance enquiry only shows that the bundle is used - once you're over, you have no idea how much.
Click to expand...
There is a way to see this - do a detailed billing report on v4me and it will show OOB usage as well.

My advice is that you use pre-paid data bundles instead of contract data bundles.
 
AK65 said:
Well

to say that I am not happy is the understatement of the year...

I received a data bill of R13000 - odd. Somewhere on the 19th of March, something happened: Data streamed non-stop for about 48 hours at full speed according to the traffic report.

Either my Windows machine started downloading and redownloading a corrupt file, or somebody hacked into my wireless network and downloaded a whole lot of movies - I don't know. When this started, I was under my 2GB bundle. When this stream eventually stopped, R11000 of bandwidth had been used. I know this wasn't a zombie or trojan attack because the traffic was down, not up.

After a phone call to the data helpdesk, Vodacom graciously cut the bill in half, which is still going to force me to take savings to pay for this.

Whilst I accept that I am responsible for control of traffic, what I find very disappointing is this:

No notification to me or suspension of my account. Vodacom are happy to cash in on my misfortune and I only find out when I get the bill. No SMS, nothing. Also Vodacom4me balance enquiry only shows that the bundle is used - once you're over, you have no idea how much.

So - after many satisfied years with Vodacom, I am reluctantly going to find another service provider, because I don't think I was looked after - and I think the systems need to have some checks and balances to prevent what happened to me happening to others.

:(
Click to expand...

Won't you pass me the data number in question?
 
SFW007 said:
lol...you funny you say you know it`s your fault, they cut your bill in half, you downloaded at your full line speed for 48hrs, now you going to leave them.
Click to expand...

I didn't say I downloaded at full speed. I said there was traffic at full speed...big difference. If I had actively downloaded stuff I wouldn't have anything to bitch about...

lol - laugh at my expense - I probably deserve it.....

This thing is a data card in a server - SMS's etc. really are not that relevant in a server.
 
ic said:
There is a way to see this - do a detailed billing report on v4me and it will show OOB usage as well.

My advice is that you use pre-paid data bundles instead of contract data bundles.
Click to expand...

Nothing like shutting the stable door once the horse has bolted......:)
 
Hmmm... I wouldn't move if I were you... none of the others would do any different. They also don't have notifications.

Also, I'm pretty sure the others wouldn't have given you 50% off...

Also, ask Vodacom for a detailed summary of what was downloaded....? Surely they must be able to provide that in case of a dispute?

I also had all my bandwidth swipped last week at home, also wireless (secure), which is a bit annoying, but I have ADSL so it was hardcapped... have to wait till the 20th for more :(
 
gdiza said:
I'm curious;

1. How much over did you go?
2. What were you downloading?
3. If it's nice, can you share it with me? :D
Click to expand...

1. About 10GB
2. I wasn't downloading anything :confused:
3. If it's nasty, do you still want me to share it with you?:p

Seriously - nobody in their right mind is going to download 10GB @ R1.20 per meg. That's R12000! Oh wait - that's the same as my bill!

I've developed a sense of humour about this ...:rolleyes:
 
See if you can negotiate to back pay for five bundles... try and find someone human on the Vodacom side who is decent enough to let you do that... I mean come on, they must realise we are human, and we all make mistakes.
 
AK65 said:
1. About 10GB
2. I wasn't downloading anything :confused:
3. If it's nasty, do you still want me to share it with you?:p

Seriously - nobody in their right mind is going to download 10GB @ R1.20 per meg. That's R12000! Oh wait - that's the same as my bill!

I've developed a sense of humour about this ...:rolleyes:
Click to expand...
I hope you've changed the wifi security settings...?
 
Geez and here I was feeling upset cos iBurst had billed me R469 even though I've asked them to change to FreeFlo. Thanks for making me feel better.
 
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