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Question of the Day: How much are you willing to pay for a Springboks vs All Blacks ticket?
Telkom tops complaints list
- Thread starter rpm
- Start date
Pitbull
Verboten
For site, driven by complaints. I find the ratio worthless to say the least.
People log onto Hellopeter to complain not to praise companies. So to me personaly that stats are rather worthless. Rater do an article which highlights the amount of complaints not Complaints vs Compliments
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Sure the ratio by itself is worthless but in the article it is used as a comparison factor.
What i do think is hellopeter should not be mentioned or featured in
any myadsl article
http://mybroadband.co.za/news/Telecoms/1350.html
http://mybroadband.co.za/vb/showthread.php?t=66352
Pitbull
Verboten
+1
I hate that bloody site
Anyway, I just had a look at the numbers there, and for some reason it seemed to be favoured against Telkom SA
As per Hellopeter
Telkom SA 221 1769 11%
Note that they are a company that doesn't respond in relation to the others. So I feel that comparison is rather ridiculous
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+1. Firstly only around 25% of people actually let companies know they do a decent service and around 65-70% of people let companies know if they are completely and utterly useless. So neither are accurate. Also, Hellopeter is not a recognised company or service of any kind. It's simply a compliment/complaint site.
What surprises me, is that Telkodemonopolies only got 12 complaints over a 5 day period - I would expect it to be hundreds of complaints, but I suppose one has to take into account the fact that some people realise there is little point in complaining about a company that chose to stop responding to complaints - not that I like the whole HP methodology bcos I believe it is severely flawed [as per my previous posts on the subject of HP].
If only Telkodemonopolies had a wired fixed line network operator competitor providing consumers with services like ADSL [preferably at least ADSL2+], then one could tell Telkodemonopolies where to shove its cable jack.
AirWolf
Honorary Master
For site, driven by complaints. I find the ratio worthless to say the least.
People log onto Hellopeter to complain not to praise companies. So to me personaly that stats are rather worthless. Rater do an article which highlights the amount of complaints not Complaints vs Compliments
+1
Very few people will give compliments on good service and far more will complain about bad service (as already mentioned by froot). With Hellopeter being a paid site it is not really in the best interests of the consumer. As suggested numerous times before Mybroadband should start a similar free service.
lilGr
Expert Member
lol whats new