Bandwith dissappearing with Afrihost - Afrihost Rep please look into it!

Nicci

Nicci

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I have not used my Afrihost account since the 31st Oct. I had a few mb left. I am currently on my Telkom account, and thought I would look at my Afrihost account to see if I received my 2gb. To my surprise, almost 400mb is gone?@!?!? I havent logged into that account, so I wonder where my bandwith went. Can a rep please get back to me and replace my bandwith.

thanks.
 
Syndyre said:
Good luck, a lot of people seem to be having similar problems.
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Thank you. Im not going to pay for a 2gb account where I only get 1,5 or 1gb. I dont know where it went, but I want it back.
 
THey have said they had problems....

Just PM Gian and get him to have a look at it... maybe he can post on the forum and explain what going on.
 
ToxicBunny said:
THey have said they had problems....

Just PM Gian and get him to have a look at it... maybe he can post on the forum and explain what going on.
Click to expand...

Thank you very much. I normally wont make a stink or complain, but Im really hard pressed for money atm, and I must save as much as possible, and yes, even though its only about 400mb, its still alot for me. I dont want to bother the owner, as I know they have reps on here. I did also log a ticket, so will see what happens. Will contact Gian as a last resort.
 
Niccia: i had a similar issue ... only that it was 40megs ... when the rep replied to me he said i over ran my previous months cap by 40meg and that is why they deducted 40meg off my account this month ...
 
Its starting to seem like the reason Afrihost is so cheap is because their subscribers are actually beta testers.
 
Yes its been said over and over ad nauseum that there is a chance you may overshoot your monthly allocation and then it will be taken off the next month. So you dont actually loose any bandwidth.

The reason for this is that there is a delay when the server checks stats or something. Im not sure if 400mb is possible but maybe. When I started the new month I has already used 10MB.

I seriously doubt whether Afrihost would intentionally steal bandwidth. They are giving what I consider a superior service at bargain basement prices. The only negative for some might be that they dont hard cap accurately. For me this is actually a plus point but I can see how others would prefer it.
 
Niccia said:
I have not used my Afrihost account since the 31st Oct. I had a few mb left. I am currently on my Telkom account, and thought I would look at my Afrihost account to see if I received my 2gb. To my surprise, almost 400mb is gone?@!?!? I havent logged into that account, so I wonder where my bandwith went. Can a rep please get back to me and replace my bandwith.

thanks.
Click to expand...

Is it possible that you went over your cap on the 31st already?

Afrihost have said that they are having issues and cannot hardcap for some reason - then the overusage is deducted from the next month instead...
 
adamr said:
Niccia: i had a similar issue ... only that it was 40megs ... when the rep replied to me he said i over ran my previous months cap by 40meg and that is why they deducted 40meg off my account this month ...
Click to expand...

Pretty much the same response to my ticket as well - except I know I had more than 100mb left over on Saturday night (even allowing for usage report delays).

Afrihost had best get on the forum and explain themselves. WA has picked up a lot of fans over the last couple of weeks with the community beta test. Afrihost was also building a fan base, but this is going to dent their users confidence.

As the other threads are evolving, the sentiment is that users would rather pay a bit more for a trustworthy service.
 
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Due to several posts of this nature, I also checked my usage for October and November.

October seemed to match fine. I checked November and it showed 49MB used. I still had about 500MB left on October, so it could not be over usages carried to the new month and I definitely did not use Afrihost in November. I only utilize this account once I'm capped on my main account.

Now 49MB is nothing, but I decided to look into it. I then checked my other pc's and found that my daughter were still using Afrihost (in stead of reverting back to the main account) and that the usage were collaborated by checking Bitmeter. There were some difference, but that could be tributed to lan activity as all the music are one pc and all access are done via LAN. So everything was fine. Maybe for some of the missing bandwidth issues there could also be other factors involved?
That said, if there is an issue it should be sorted.:)
 
it seems that if you do not DISCONNECT before midnight, when you do disconnect on the 1st everything for that last session from the 31st then gets allocated to the 1st
 
Freshy-ZN said:
Yes its been said over and over ad nauseum that there is a chance you may overshoot your monthly allocation and then it will be taken off the next month. So you dont actually loose any bandwidth.

The reason for this is that there is a delay when the server checks stats or something. Im not sure if 400mb is possible but maybe. When I started the new month I has already used 10MB.

I seriously doubt whether Afrihost would intentionally steal bandwidth. They are giving what I consider a superior service at bargain basement prices. The only negative for some might be that they dont hard cap accurately. For me this is actually a plus point but I can see how others would prefer it.
Click to expand...

Yes they are offering data at a bargain basement price - which they have stated is effectively a loss leader funded by their marketing budget.

That said the fiasco of their capping process is damaging their reputation badly. Although minor overshooting might be acceptable Gian is on record as having said that in some instances their system was at fault allowing substantial over usage. I also understood him to say that in such instances they would carry the loss as it was due to their system failure. They do not seem to be applying this.

It should also be borne in mind that this is not a prepaid service with carry over of unused data. If at month-end you have not fully used your allocated data they pocket the unused portion. Taking this into account their attitude of deducting substantial overuse from the next months cap (or in some instances reportedly even the second month following) is imo completely unacceptable.:(

Considering that their cheap rates are an alternative to paid for advertising it seems to me they are shooting themselves in the foot. I certainly am finding it more difficult to recommend them and hope they sort this capping issue out quickly.
 
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mikef said:
:confused:

Afrihost is on the IS backbone afaik
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dude. login with your username and password. i tried the IS one (http://users.isdsl.net/ ?) it didn't work. this one does.

Online Stats for : ???
Cumulative Totals for October 2009

Sessions 63
Online Time (Seconds) 2038850
Upload (Bytes) 738 601 515
Download (Bytes) 21 891 224 705
Combined (Bytes) 22 629 826 220

odd, according to those stats i've done 22 629 826 220 * bytes = 21 581.4841 megabytes where as afrihost says i've done 22 028.1900 megabytes.
 
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Necuno said:
dude. login with your username and password. i tried the IS one (http://users.isdsl.net/ ?) it didn't work. this one does.

Online Stats for : ???
Cumulative Totals for October 2009

Sessions 63
Online Time (Seconds) 2038850
Upload (Bytes) 738 601 515
Download (Bytes) 21 891 224 705
Combined (Bytes) 22 629 826 220
Click to expand...

Thanks for that :)

Never knew you could use the saix userstats for IS data usage :o
 
mikef said:
Never knew you could use the saix userstats for IS data usage :o
Click to expand...
o well that is odd..

hmmm even data log is differant as to the graphical one

Code: 
Date	      Download	      Upload	      Total	      Balance
2009/10/01	49.792 MB	5.731 MB	55.522 MB	55.522 MB
2009/10/02	3.869 MB	1.992 MB	5.861 MB	61.384 MB
2009/10/04	49.490 MB	3.491 MB	52.981 MB	114.365 MB
2009/10/05	23.422 MB	2.220 MB	25.642 MB	140.007 MB
2009/10/06	49.477 MB	3.511 MB	52.988 MB	192.994 MB
2009/10/07	66.269 MB	3.451 MB	69.719 MB	262.714 MB
2009/10/08	2060.605 MB	46.812 MB	2.058 GB	2.315 GB
2009/10/09	2387.544 MB	54.030 MB	2.384 GB	4.699 GB
2009/10/10	376.951 MB	20.424 MB	397.374 MB	5.087 GB
2009/10/11	1935.347 MB	65.497 MB	1.954 GB	7.041 GB
2009/10/12	1493.727 MB	36.878 MB	1.495 GB	8.536 GB
2009/10/13	486.238 MB	16.105 MB	502.343 MB	9.026 GB
2009/10/14	297.180 MB	19.405 MB	316.585 MB	9.335 GB
2009/10/15	1093.435 MB	23.987 MB	1.091 GB	10.427 GB
2009/10/16	88.560 MB	12.267 MB	100.827 MB	10.525 GB
2009/10/17	2495.399 MB	77.079 MB	2.512 GB	13.037 GB
2009/10/18	2037.373 MB	47.587 MB	2.036 GB	15.073 GB
2009/10/19	696.591 MB	30.834 MB	727.425 MB	15.784 GB
2009/10/20	219.056 MB	19.834 MB	238.891 MB	16.017 GB
2009/10/21	162.314 MB	12.532 MB	174.846 MB	16.188 GB
2009/10/22	135.685 MB	12.535 MB	148.220 MB	16.333 GB
2009/10/23	328.241 MB	13.184 MB	341.426 MB	16.666 GB
2009/10/24	1446.218 MB	49.768 MB	1.461 GB	18.127 GB
2009/10/25	187.011 MB	10.782 MB	197.794 MB	18.320 GB
2009/10/26	221.802 MB	18.338 MB	240.140 MB	18.555 GB
2009/10/27	280.184 MB	9.340 MB	289.524 MB	18.837 GB
2009/10/28	192.236 MB	14.136 MB	206.372 MB	19.039 GB
2009/10/29	830.730 MB	25.490 MB	856.220 MB	19.875 GB
2009/10/30	469.542 MB	13.887 MB	483.429 MB	20.347 GB
2009/10/31	712.810 MB	33.255 MB	746.065 MB	[B][COLOR="Red"]21.076 GB[/COLOR][/B]

a bit confusing

user stats via saix : 21 581.4841 megabytes
user stats via graph: 22 028.1900 megabytes
user stats via log : 21 581.8240 megabytes (21.076 GB to megabytes)

seems that clearly the graphical one is not in sync :confused:
 
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Necuno said:
a bit confusing

user stats via saix : 21 581.4841 megabytes
user stats via graph: 22 028.1900 megabytes
user stats via log : 21 581.8240 megabytes (21.076 GB to megabytes)

seems that clearly the graphical one is not in sync :confused:
Click to expand...

The differences most likely due to cutoff issues - hopefully over time they should cancel out.

What I like about the saix userstats is that you can see details for each session - something Afrihost's clientzone does not offer - when I needed this last month I had to phone support and they emailed it to me.

Thanks again for the heads-up.
 
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