-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you ever been to an airshow?
Analysts count on porting for cellphone shake-up
- Thread starter rpm
- Start date
My personal experience of porting
My personal experience of porting from Vodacom to Virgin Mobile is/was a bit shaky:
I firstly send 2 e-mails to Virgin Mobile one on the 12/12/2006, and after receiving no response from them I sent them another one on the 19/12/2006. Asking what is the procedure to port form my Vodacom Contract over to Virgin Mobile.
On the 21/12/2006 they sent me the following mail:
So I bought my Virgin Mobile starter pack from the Menlyn Musica Branch... Was the service bad, first of all their system was down(I will give telkom the blame
) and the staff didn't really know how to assist me. So after 45 Minutes(no joke, I couldn't believe how bad the service was and I was the only client there) I had my starter pack and I'm registered on the system, They gave me a cellphone with a operator taking my details on the other side.
I also asked the operator what is the procedure for canceling my contract, I asked if I can port before I cancel? She said I should cancel my contract and a week before my contract end's I must call them to port. I asked her what about Vodacom that will recycle my number, and she couldn't give me a clear answer.
So I gave instruction to my mother who own's my Vodacom number(I was 18 when I wanted my first contract and Vodacom didn't want to give me a contact, and now they want R 100 to put it on my name) to call Vodacom and cancel my contract so that I can port. That night my mother told me the Vodacom people warned her my number will be recycled. I couldn't believe it, I gave Virgin Mobile a call again and asked them what is the correct procedure. They then told me I mustn't cancel my contract but ask for a port.
So the following day with my mothers details I called Vodacom and told them I want to cancel the cancellation and I want to port at the end of February 2007 to Virgin Mobile.
So after all this I'm waiting for the 20th of February, the day I decided to call Virgin again and ask for a port.
I'm a bit disappointed so for because it is really a mission to port, and I think the big operators like it this way. But in the same breath Virgin Mobile also didn't really help me.
I only hope the process will get a bit easier and clearer.
My personal experience of porting from Vodacom to Virgin Mobile is/was a bit shaky:
I firstly send 2 e-mails to Virgin Mobile one on the 12/12/2006, and after receiving no response from them I sent them another one on the 19/12/2006. Asking what is the procedure to port form my Vodacom Contract over to Virgin Mobile.
On the 21/12/2006 they sent me the following mail:
So I bought my Virgin Mobile starter pack from the Menlyn Musica Branch... Was the service bad, first of all their system was down(I will give telkom the blame
) and the staff didn't really know how to assist me. So after 45 Minutes(no joke, I couldn't believe how bad the service was and I was the only client there) I had my starter pack and I'm registered on the system, They gave me a cellphone with a operator taking my details on the other side.I also asked the operator what is the procedure for canceling my contract, I asked if I can port before I cancel? She said I should cancel my contract and a week before my contract end's I must call them to port. I asked her what about Vodacom that will recycle my number, and she couldn't give me a clear answer.
So I gave instruction to my mother who own's my Vodacom number(I was 18 when I wanted my first contract and Vodacom didn't want to give me a contact, and now they want R 100 to put it on my name) to call Vodacom and cancel my contract so that I can port. That night my mother told me the Vodacom people warned her my number will be recycled. I couldn't believe it, I gave Virgin Mobile a call again and asked them what is the correct procedure. They then told me I mustn't cancel my contract but ask for a port.
So the following day with my mothers details I called Vodacom and told them I want to cancel the cancellation and I want to port at the end of February 2007 to Virgin Mobile.
So after all this I'm waiting for the 20th of February, the day I decided to call Virgin again and ask for a port.
I'm a bit disappointed so for because it is really a mission to port, and I think the big operators like it this way. But in the same breath Virgin Mobile also didn't really help me.
I only hope the process will get a bit easier and clearer.
spiderz
Honorary Master
and porting from vodacom to MTN?
anyone experienced this yet?
/me thinking of proting since vodacoms handsets are so excessively priced.
anyone experienced this yet?
/me thinking of proting since vodacoms handsets are so excessively priced.
I ported in November from VC to MTN. MTN was quick on the draw, their side was done within a day or so. All non-MTN calls still got routed to my VC sim for a week, though. But got that sorted out eventually.
Vodacom to Virgin mobile port was quick and painless - no hassles what so ever - actually done in less time than quoted - took 2 or 3 days (can't remember now)
This was done at the Virgin Mobile shop @ Canal Walk, Cape Town.
They'll get there guys - I know they still cause grief, and talk cr@p in the UK, when you are porting. They know the more painful it is, the less chance of the victim bothering in the first place.
This was done at the Virgin Mobile shop @ Canal Walk, Cape Town.
They'll get there guys - I know they still cause grief, and talk cr@p in the UK, when you are porting. They know the more painful it is, the less chance of the victim bothering in the first place.
diabolus
Executive Member
Also ported from VC to MTN in November. Port went through without any hassles, switch-over was done in a 24 hour period. [although i won't comment on the time it took MTN to approve my contract prior porting..but that's another issue]
I gave up trying to port from MTN to Cell C - MTN and nashua mobile gave me various excuses, including a 90 day cancellation period for my contract, even though my contract ends in 15 days time. I cancelled the renewal of my MTN contract and purchased a Cell C contract, now I have a new number, which is fine by me, I never want to be associated with MTN ever again.