vodacom3g
Vodacom Representative
This thread has been started fresh
General update on the problems seen on the Vodacom data network over the recent period:
There are 2 major categories of problems currently on the network:
1) Disconnects or no-connect when trying to access the network
This mostly affects pre-paid but there was some cases where it started affecting contract users as well. Resolution for this is to add extra capacity to handle the increase in number of subscribers trying to connect. Interim work was done to spread the load but this only gave a shobrtrelieve and the problem re-appeared last week.
The first of the upgrades, to permanently address this, happened on Saturday night and did add a substantial amount of capacity. However, I suspect when the next two (out of 11) systems are upgraded we'll see the problem finally resolved. This is expected to happen middle to late this week. (25/08)
Update - 31/08 - By early / middle Sept, we should be about 50% complete with the upgrades. This should resolve all disconnect problems on pre-paid and the other 50% should add substantial spare capacity. Except for one or two specific incidents, the disconnect problems seems to be much, much better at the moment.
2) Low international throughput
Good news on this one. Extra capacity is available and the upgrades should also happen in the next few days. Current planning is by middle of this week. (23/08)
Update - 31/08 - This is now mostly done but even more upgrades are being planned. (As always awaiting extra capacity.) Local capacity is also substantially up. Notice how many forumites are posting speeds close to 1.8M.
3) A smattering of IP-type problems.
We've seen some FTP as well as DNS issues. Please keep on reporting these with as much detail as possible, if still relevant.
Update - 31/08 - FTP problem is still intermittent and with firewall vendor.
In general the number of problems (on the 2 main issues) are much better with a numbers of days over the last week with no problems being posted. But there were one or two 'lapses' on the disconnect problem.
General update on the problems seen on the Vodacom data network over the recent period:
There are 2 major categories of problems currently on the network:
1) Disconnects or no-connect when trying to access the network
This mostly affects pre-paid but there was some cases where it started affecting contract users as well. Resolution for this is to add extra capacity to handle the increase in number of subscribers trying to connect. Interim work was done to spread the load but this only gave a shobrtrelieve and the problem re-appeared last week.
The first of the upgrades, to permanently address this, happened on Saturday night and did add a substantial amount of capacity. However, I suspect when the next two (out of 11) systems are upgraded we'll see the problem finally resolved. This is expected to happen middle to late this week. (25/08)
Update - 31/08 - By early / middle Sept, we should be about 50% complete with the upgrades. This should resolve all disconnect problems on pre-paid and the other 50% should add substantial spare capacity. Except for one or two specific incidents, the disconnect problems seems to be much, much better at the moment.
2) Low international throughput
Good news on this one. Extra capacity is available and the upgrades should also happen in the next few days. Current planning is by middle of this week. (23/08)
Update - 31/08 - This is now mostly done but even more upgrades are being planned. (As always awaiting extra capacity.) Local capacity is also substantially up. Notice how many forumites are posting speeds close to 1.8M.
3) A smattering of IP-type problems.
We've seen some FTP as well as DNS issues. Please keep on reporting these with as much detail as possible, if still relevant.
Update - 31/08 - FTP problem is still intermittent and with firewall vendor.
In general the number of problems (on the 2 main issues) are much better with a numbers of days over the last week with no problems being posted. But there were one or two 'lapses' on the disconnect problem.
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