Afrihost - Pure Internet FRUSTRATION

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jeinnor30

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So our area was upgraded on Wednesday, they cut us over to the new DSLAM and my stats have improved drastically. Currently I am getting a SNR of 27.7, att ration of 5.9 for down and 12 up. So everyone I know in the area we stay has been upgraded to 10MBPS but Im still sitting on 4MBPS, when I phone Afrihost I get some BS story about the exchange etc! I phone Telkom and they tell me that I should DEFINITELY be able to be upgraded to 10Meg!

Everyone else got upgraded as soon as they phoned Telkom but because my line is managed by Afrihost, my line for some mysterious reason cannot! So I am wondering why I am paying Afrihost to manage my line when they can't seem to do it!!

So atm I am not experiencing this Pure Internet Joy they speak about, only Pure Frustration!
 
Are the other people with telkom?

As far as i'm aware only the telkom clients on their old 4MBs uncapped packages qualify for the free upgrade to 10MBs...
 
jeinnor30 said:
So our area was upgraded on Wednesday, they cut us over to the new DSLAM and my stats have improved drastically. Currently I am getting a SNR of 27.7, att ration of 5.9 for down and 12 up. So everyone I know in the area we stay has been upgraded to 10MBPS but Im still sitting on 4MBPS, when I phone Afrihost I get some BS story about the exchange etc! I phone Telkom and they tell me that I should DEFINITELY be able to be upgraded to 10Meg!

Everyone else got upgraded as soon as they phoned Telkom but because my line is managed by Afrihost, my line for some mysterious reason cannot! So I am wondering why I am paying Afrihost to manage my line when they can't seem to do it!!

So atm I am not experiencing this Pure Internet Joy they speak about, only Pure Frustration!
Click to expand...
Who manages your line? Telkom or Afrihost? If Afrihost, then they are not doing any line upgrades, if Telkom, then it's Telkom you need to deal with
 
Icemanbrfc said:
Who manages your line? Telkom or Afrihost? If Afrihost, then they are not doing any line upgrades, if Telkom, then it's Telkom you need to deal with
Click to expand...

Afrihost are managing line, what you mean they are not doing any line upgrades, why not?
 
jeinnor30 said:
Afrihost are managing line, what you mean they are not doing any line upgrades, why not?
Click to expand...
Are you referring to the free linespeed upgrade from 4 to 10 which Telkom are doing , or do you just want to move from 4 to 10mbps in terms of your package with Afrihost?
 
want to move from 4mb to 10mb or whatever the fastest I can upgrade my line to. The others are only having their line managed by telkom but are with other ISP's in terms of data! I feel like the fool cause my line is managed by Afrihost and I am not getting any joy!
 
Convert your line back to Telkom-Managed. The discount is not worth the frustration of having your ISP manage the line.
 
LCBXX said:
Convert your line back to Telkom-Managed. The discount is not worth the frustration of having your ISP manage the line.
Click to expand...

Thinking I need to do this, what is the best way to do this, what number must I phone?
 
jeinnor30 said:
So our area was upgraded on Wednesday, they cut us over to the new DSLAM and my stats have improved drastically. Currently I am getting a SNR of 27.7, att ration of 5.9 for down and 12 up. So everyone I know in the area we stay has been upgraded to 10MBPS but Im still sitting on 4MBPS, when I phone Afrihost I get some BS story about the exchange etc! I phone Telkom and they tell me that I should DEFINITELY be able to be upgraded to 10Meg!

Everyone else got upgraded as soon as they phoned Telkom but because my line is managed by Afrihost, my line for some mysterious reason cannot! So I am wondering why I am paying Afrihost to manage my line when they can't seem to do it!!

So atm I am not experiencing this Pure Internet Joy they speak about, only Pure Frustration!
Click to expand...

Really sorry to hear about your frustrating experience, jeinnor30. :( It's possible that the API we use for Telkom/Openserve still has to update. Have you tried just requesting the upgrade via ClientZone? Regardless, please feel free to PM me your line info and I'll help push through the upgrade. :)
 
AfriFella said:
Really sorry to hear about your frustrating experience, jeinnor30. :( It's possible that the API we use for Telkom/Openserve still has to update. Have you tried just requesting the upgrade via ClientZone? Regardless, please feel free to PM me your line info and I'll help push through the upgrade. :)
Click to expand...

I phoned you guys, what difference does it make to request via client zone or phone and do the request?

With regards to the API why would Telkom see that I can upgrade and you can’t?

Lastly, I complained early on Friday and you only responding now? Is the typical response one gets from Afrihost in terms of how long it takes to respond?

Oh BTW, when I posted this comment I pmd you at the same time!!!
 
Icemanbrfc said:
Are you referring to the free linespeed upgrade from 4 to 10 which Telkom are doing , or do you just want to move from 4 to 10mbps in terms of your package with Afrihost?
Click to expand...

I've read this a few times. Are all 4mb Telkom users being upgraded to 10Mb?
 
jeinnor30 said:
I phoned you guys, what difference does it make to request via client zone or phone and do the request?

With regards to the API why would Telkom see that I can upgrade and you can’t?

Lastly, I complained early on Friday and you only responding now? Is the typical response one gets from Afrihost in terms of how long it takes to respond?

Oh BTW, when I posted this comment I pmd you at the same time!!!
Click to expand...

I'm sorry if you misunderstood my question. :( All I really wanted to know was whether you're getting an error requesting the upgrade in ClientZone or not?

I definitely don't have any PMs from you, but as mentioned, I'll be super happy to help you with this if you send me your line number. :)
 
AfriFella said:
I'm sorry if you misunderstood my question. :( All I really wanted to know was whether you're getting an error requesting the upgrade in ClientZone or not?

I definitely don't have any PMs from you, but as mentioned, I'll be super happy to help you with this if you send me your line number. :)
Click to expand...

Okay well I sent you a message AGAIN, and I checked my sent items in the forum and there is def a message in my sent item to you :-)

Oh well, lets see if you can help quicker than everyone else.

I spoke to ANOTHER person within the estate and they are with AXXESS, and they too upgraded IMMEDIATELY!! Really doesn't make sense!!
 
and the plot thickens, One of the people upgraded to 20mbps and I am still being told that I can't upgrade and have to stay on 4mb, so EVERYONE else around me can and I can't??

Seriously can someone explain this to me??

So i phoned Telkom AGAIN, and AGAIN they tell me they can definitely upgrade.

Check out my stats

Screen Shot 2017-09-27 at 5.26.22 PM.png
Screen Shot 2017-09-27 at 5.26.14 PM.png

So I am trying to move my line back and Im getting told that it will take 30 days, common guys, really. I want to upgrade my line!!!!!!!!!!!!!!!!!!!!
 
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jeinnor30 said:
and the plot thickens, One of the people upgraded to 20mbps and I am still being told that I can't upgrade and have to stay on 4mb, so EVERYONE else around me can and I can't??

Seriously can someone explain this to me??

So i phoned Telkom AGAIN, and AGAIN they tell me they can definitely upgrade.

Check out my stats

View attachment 466137
View attachment 466139

So I am trying to move my line back and Im getting told that it will take 30 days, common guys, really. I want to upgrade my line!!!!!!!!!!!!!!!!!!!!
Click to expand...

:(

Line stats are only one facet of getting a faster DSL line. Your DSL line will also need to be on a port that supports a faster connection.

Could you PM me your line number?
 
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