vodacom3g
Vodacom Representative
NEW SERVICE: VODACOM REVERSE CHARGE SERVICE
Vodacom will be introducing the Vodacom Reverse Charge service on 16 December 2007.
SUMMARY:
The Vodacom Reverse Charge service will allow all Vodacom Prepaid and Top Up customers, with no available airtime, to make a call and request the receiver to carry the cost of the call.
Vodacom Contract customers will also be able to request a Reverse Charge call if their account has been soft locked or if their call limit has been reached.
Customers will access the service by calling 082 180 followed by the complete cellphone number of the person they are calling.
The customer accepting a Reverse Charge call will be provided with the cellphone number of the party requesting the call, even if they have CLIR activated.
A customer can only request 5 Reverse Charge calls per day.
When a customer has reached his daily limit of Reverse Charge calls and attempts to make another call, he will be alerted to the fact that his daily limit has been reached.
Customers can choose to block the Vodacom Reverse Charge service or restrict numbers from which they do not want to accept Reverse Charge calls. Simply dial *111# and select the option.
The service will be made available to Contract, Top Up and Prepaid customers, but ONLY Contract customers will be able to accept Reverse Charge calls.
Once the called party accepts the call, they will be charged at their contract tariff rate. On-net, Peak and Off-peak rates will apply and no bundled minutes can be used.
The party requesting the Reverse Charge call will NOT be billed for requesting the call. The call will only be charged to the receiver once they have accepted the call.
Reverse Charge calls to other Networks and Telkom will NOT be allowed.
Reverse Charge calls cannot be requested while either party is roaming.
FREQUENTLY ASKED QUESTIONS
1. What is the Vodacom Reverse Charge service?
The service enables Vodacom customers to make a call even though they have no airtime available, whilst the Vodacom Contract customer bears the cost of the call. NOTE: The service is an Interactive Voice Response (IVR) based service.
2. When will the Vodacom Reverse Charge service be introduced?
The service will be available to customers from 16 December 2007.
3. Which customers will be able to use this service?
All Vodacom Contract, Prepaid and Top Up customers will be able to request a Reverse Charge call, however ONLY Vodacom Contract customers will be able to accept a Reverse Charge call. NOTE: Customers will be limited to 5 Reverse Charge calls per day.
4. How will customers be able to access the service?
Customers who wish to request a Reverse Charge call, can do so by dialling 082 180 followed by the complete cellphone number of the person they are calling.
5. Can customers choose not to accept a Reverse Charge call?
Yes. When a Reverse Charge call is directed at a customer, they will receive the following IVR message: "Please confirm whether you are willing to accept Reverse Charges from <MSISDN> by pressing 1. Should you wish to reject the call, please press 2". If no response is received after 10 seconds then the reject command will be assumed. NOTE: Customers can choose to block the Reverse Charge service or restrict numbers from which they do not want to accept Reverse Charge calls. Simply dial *111# and select the option.
6. What will a Reverse Charge call cost the customer?
Once the called party accepts the call, they will be charged at their contract tariff rate. The party requesting the Reverse Charge call will NOT be billed for requesting the call, nor will they pay if the recipient declines the call.
NOTE:
On-net, Peak and Off-peak rates will apply and no bundled or free minutes can be used.
Reverse Charge calls to other Networks and Telkom will NOT be allowed.
Reverse Charge calls cannot be requested while either party is roaming.
Vodacom will be introducing the Vodacom Reverse Charge service on 16 December 2007.
SUMMARY:
The Vodacom Reverse Charge service will allow all Vodacom Prepaid and Top Up customers, with no available airtime, to make a call and request the receiver to carry the cost of the call.
Vodacom Contract customers will also be able to request a Reverse Charge call if their account has been soft locked or if their call limit has been reached.
Customers will access the service by calling 082 180 followed by the complete cellphone number of the person they are calling.
The customer accepting a Reverse Charge call will be provided with the cellphone number of the party requesting the call, even if they have CLIR activated.
A customer can only request 5 Reverse Charge calls per day.
When a customer has reached his daily limit of Reverse Charge calls and attempts to make another call, he will be alerted to the fact that his daily limit has been reached.
Customers can choose to block the Vodacom Reverse Charge service or restrict numbers from which they do not want to accept Reverse Charge calls. Simply dial *111# and select the option.
The service will be made available to Contract, Top Up and Prepaid customers, but ONLY Contract customers will be able to accept Reverse Charge calls.
Once the called party accepts the call, they will be charged at their contract tariff rate. On-net, Peak and Off-peak rates will apply and no bundled minutes can be used.
The party requesting the Reverse Charge call will NOT be billed for requesting the call. The call will only be charged to the receiver once they have accepted the call.
Reverse Charge calls to other Networks and Telkom will NOT be allowed.
Reverse Charge calls cannot be requested while either party is roaming.
FREQUENTLY ASKED QUESTIONS
1. What is the Vodacom Reverse Charge service?
The service enables Vodacom customers to make a call even though they have no airtime available, whilst the Vodacom Contract customer bears the cost of the call. NOTE: The service is an Interactive Voice Response (IVR) based service.
2. When will the Vodacom Reverse Charge service be introduced?
The service will be available to customers from 16 December 2007.
3. Which customers will be able to use this service?
All Vodacom Contract, Prepaid and Top Up customers will be able to request a Reverse Charge call, however ONLY Vodacom Contract customers will be able to accept a Reverse Charge call. NOTE: Customers will be limited to 5 Reverse Charge calls per day.
4. How will customers be able to access the service?
Customers who wish to request a Reverse Charge call, can do so by dialling 082 180 followed by the complete cellphone number of the person they are calling.
5. Can customers choose not to accept a Reverse Charge call?
Yes. When a Reverse Charge call is directed at a customer, they will receive the following IVR message: "Please confirm whether you are willing to accept Reverse Charges from <MSISDN> by pressing 1. Should you wish to reject the call, please press 2". If no response is received after 10 seconds then the reject command will be assumed. NOTE: Customers can choose to block the Reverse Charge service or restrict numbers from which they do not want to accept Reverse Charge calls. Simply dial *111# and select the option.
6. What will a Reverse Charge call cost the customer?
Once the called party accepts the call, they will be charged at their contract tariff rate. The party requesting the Reverse Charge call will NOT be billed for requesting the call, nor will they pay if the recipient declines the call.
NOTE:
On-net, Peak and Off-peak rates will apply and no bundled or free minutes can be used.
Reverse Charge calls to other Networks and Telkom will NOT be allowed.
Reverse Charge calls cannot be requested while either party is roaming.
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