Cool Ideas Fibre ISP – Feedback Thread 6

CoolEscalator said:
If its an intermittency fault, we can definitely still have a look yes. However the best course of action would be to run something like Pingplotter , which will show the drops for our team to take this further with Openserve
Click to expand...
We are getting more reports, and will reach out to Openserve to investigate further
 
Issue still seems to be persisting in Douglasdale - Metrofibre.
 
PBCool said:
Hi, which issue? The above is all related to Openserve.
Click to expand...
My bad thought they were one and the same, my mother in law is reporting no internet on her connection on MetroFibre in douglasdale, she's tried restarting the devices a few times.
 
semaphore said:
My bad thought they were one and the same, my mother in law is reporting no internet on her connection on MetroFibre in douglasdale, she's tried restarting the devices a few times.
Click to expand...
Please have her chat to support or log a ticket for her :)
 
semaphore said:
My bad thought they were one and the same, my mother in law is reporting no internet on her connection on MetroFibre in douglasdale, she's tried restarting the devices a few times.
Click to expand...
HI there, from what I can see, there are no reported faults for Douglasdale MetroFibre at the moment, would you mind logging a ticket for this fault? Our team will be able to do more detailed checks :)
 
@PBCool @CoolEscalator Has the on-net youtube cache been disabled?

I am seeing the following when browsing to: https://redirector.googlevideo.com/report_mapping?di=no

102.132.246.xxx => jnb07s16 : router: "pr02.jnb02" next_hop_address: "72.14.220.201" (102.132.240.0/20)

Edit: I see it shows cisp-za on my Vodacom 5G package, so might just be an issue with this IP block mentioned above.
 
Last edited:
CoolEscalator said:
HI there, from what I can see, there are no reported faults for Douglasdale MetroFibre at the moment, would you mind logging a ticket for this fault? Our team will be able to do more detailed checks :)
Click to expand...
Yikes, good luck dealing with her for tech resolution . :laugh: Heading there now to see what I can see.
 
Jason-ZA said:
@PBCool @CoolEscalator Has the on-net youtube cache been disabled?

I am seeing the following when browsing to: https://redirector.googlevideo.com/report_mapping?di=no

102.132.246.xxx => jnb07s16 : router: "pr02.jnb02" next_hop_address: "72.14.220.201" (102.132.240.0/20)

Edit: I see it shows cisp-za on my Vodacom 5G package, so might just be an issue with this IP block mentioned above.
Click to expand...
There are some changes with Cape Town getting their own Cache. So maybe related.
 
CoolEscalator said:
Openserve has confirmed the incident with Reference 170ATK040226

Announcement Link: https://coolideas.co.za/announcements/75819
Affected areas will be updated once we know more
Click to expand...
Maybe someone needs to fix their cron? Same as yesterday logging a ticket for this crap.
Ticket Created #COOL-20260205-2592395

Edit:
and magically back after the odd 30 to 60 mins like other two incidents.


Event one:
Tuesday: config regression - Tuesday at 6:56 AM
PBCool

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

From netops:

Looks like a config regression on OpenServe's side, L3MTU at 1500.

I got our AM on the tech's to fix it ASAP
  • Like
PBCool

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

Underlying issue fixed by Openserve, should all be back to normal. Please test and let me know.
  • Like

Event two:
Openserve has confirmed the incident with Reference 170ATK040226 - Wednesday at 12:45 PM
Herr der Verboten

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

OS dying again? Line just dropped.
  • Like
CoolEscalator

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

CoolEscalator said:
We are getting more reports, and will reach out to Openserve to investigate further
Click to expand...
Openserve has confirmed the incident with Reference 170ATK040226

Announcement Link: https://coolideas.co.za/announcements/75819
Affected areas will be updated once we know more

Event Three:
Same as previous two - auth loss, pado packets, line drop (see below)
Herr der Verboten

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

CoolEscalator said:
Openserve has confirmed the incident with Reference 170ATK040226

Announcement Link: https://coolideas.co.za/announcements/75819
Affected areas will be updated once we know more
Click to expand...
Maybe someone needs to fix their cron? Same as yesterday logging a ticket for this crap.
Ticket Created #COOL-20260205-2592395

Edit:
and magically back after the odd 30 to 60 mins like other two incidents.


Event one:
Tuesday: config regression - Tuesday at 6:56 AM...
 
Last edited:
Herr der Verboten said:
Maybe someone needs to fix their cron? Same as yesterday logging a ticket for this crap.
Ticket Created #COOL-20260205-2592395

Edit:
and magically back after the odd 30 to 60 mins like other two incidents.



Event one:
Tuesday: config regression - Tuesday at 6:56 AM
PBCool

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

From netops:

Looks like a config regression on OpenServe's side, L3MTU at 1500.

I got our AM on the tech's to fix it ASAP
  • Like
PBCool

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

Underlying issue fixed by Openserve, should all be back to normal. Please test and let me know.
  • Like

Event two:
Openserve has confirmed the incident with Reference 170ATK040226 - Wednesday at 12:45 PM
Herr der Verboten

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

OS dying again? Line just dropped.
  • Like
CoolEscalator

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

CoolEscalator said:
We are getting more reports, and will reach out to Openserve to investigate further
Click to expand...
Openserve has confirmed the incident with Reference 170ATK040226

Announcement Link: https://coolideas.co.za/announcements/75819
Affected areas will be updated once we know more

Event Three:
Same as previous two - auth loss, pado packets, line drop (see below)
Herr der Verboten

Post in thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

CoolEscalator said:
Openserve has confirmed the incident with Reference 170ATK040226

Announcement Link: https://coolideas.co.za/announcements/75819
Affected areas will be updated once we know more
Click to expand...
Maybe someone needs to fix their cron? Same as yesterday logging a ticket for this crap.
Ticket Created #COOL-20260205-2592395

Edit:
and magically back after the odd 30 to 60 mins like other two incidents.


Event one:
Tuesday: config regression - Tuesday at 6:56 AM...
Click to expand...
HI there, apologies for the inconvenience caused. We are still pending confirmation from Openserve on this matter, and will let you know. What I can confirm is No further disconnects after 7:42am, and links remain up since around 7:50am

Will keep you posted.
 
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