Afrihost - Pure Fibre Feedback Thread Part 2

[Syphonx]

Still down on Octotel after rebooting everything

 

[defsec]

The issue has been found, and it has been fixed.
Please reboot and advise @defsec @EsEs @Hush9300

Router still not receiving a DHCP lease.

 

[EsEs]

Router still not receiving a DHCP lease.

same

 

[Hush9300]

Still not working.

 

[Afrigirl]

same

We are investigating the Octotel and Evotel VLANs.

 

[capd]

Frogfoot Deep South working. Frogfoot Constantia not.

 

[Luke7777]

We are trying to determine whether you are receiving an IP address from the ONT.
I will send a DM with the instructions.

Why not just create a sticky post and put all this info in there ? Then you don't have to DM people with instructions

 

[Afrigirl]

Additional impact has been observed, and the Afrihost Network team is investigating. Apologies for the inconvenience

 

[itmekrokodil]

Additional impact has been observed, and the Afrihost Network team is investigating. Apologies for the inconvenience

Any update? About 5 hours of outage now.

 

[capd]

Frogfoot Deep South working. Frogfoot Constantia not.

Any updates?

 

[Afrigirl]

The team is actively investigating the affected FNOs that have not yet recovered following this morning's outage.

We sincerely apologise for the inconvenience caused.

 

[MDE]

@MDE we are reaching out to Octotel to check with them.

Back online (10h20) Would have messaged earlier but was out on site.

 

[Hush9300]

The team is actively investigating the affected FNOs that have not yet recovered following this morning's outage.

We sincerely apologise for the inconvenience caused.

I logged into my router and saw that my internet account settings were incorrect. It had somehow reverted to [email protected].

Changed that to my personal account and internet is up and running.

 

[Afrigirl]

I logged into my router and saw that my internet account settings were incorrect. It had somehow reverted to [email protected].

Changed that to my personal account and internet is up and running.

Yes, it would work on PPPoE.
But Evotel is still on DHCP; it has not yet moved to PPPoE.

 

[Hush9300]

Yes, it would work on PPPoE.
But Evotel is still on DHCP; it has not yet moved to PPPoE.

I’m with Evotel.

 

[EsEs]

I see this is marked as resolved but its still not working.

 

[Afrigirl]

I see this is marked as resolved but its still not working.

View attachment 1896192

The update is under General

 

[Afrigirl]

I’m with Evotel.

Yes and you should be on DHCP not PPPoE.

 

[Afrigirl]

Network Status | Afrihost

See the status updates of our Fibre, LTE, DSL, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.

www.afrihost.com

 

[itmekrokodil]

Network Status | Afrihost

See the status updates of our Fibre, LTE, DSL, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.

www.afrihost.com

3 hours since the last update. Any further updates?