Afrihost - Pure Fibre Feedback Thread Part 2

@Afrigirl

Sure thing. I'll run one in the next hour.

Although, wouldn't that just be to crunchyroll.com the site, and not the IP that's used when streaming which seem to be the problem?
 
Joslyn_ said:
Hi @AfriNatic and @AfriGuy,
I need some urgent assistance with a severe international routing issue on my line. My traffic to both Middle East and EU destinations is hitting a massive bottleneck on your transit partner’s network (Liquid Telecom) immediately after leaving Johannesburg.
Instead of taking an optimized path, all my data is looping through Marseille, France, destroying my latency:
1. Middle East Traffic Loop:
  • JHB Hop: hu-0-5-0-3.Iza-p4-jhb.liquidtelecom.net (16.6 ms)
  • Marseille Spike: ://liquidtelecom.com (174.9 ms)
2. EU Traffic Loop:
  • JHB Hop: hu-0-6-0-13.Iza-p4-jhb.liquidtelecom.net (16.7 ms)
  • Marseille Spike: ://liquidtelecom.com (215.0 ms)
Standard WhatsApp support has mistakenly escalated this to Openserve for a home technician visit. My physical line and local speeds are working perfectly—this is strictly a core network BGP/transit issue. Please could you help recall the ticket and push this directly to the Core NOC team to optimize the routing tables? [1]
Thank you!View attachment 1919990View attachment 1919991
Click to expand...
To assist the engineers reviewing my B-number (B214939401), here is the exact text traceroute output captured via Network Analyzer.
It pinpoints the exact international transit bottleneck where my traffic is being forced into Southern Europe instead of taking a direct routing path. The latency is perfect up to Johannesburg at Hop 7 (24.3 ms), but instantly explodes to 171.9 ms at Hop 8 on the Liquid Telecom Marseille transit node:
  • Hop 7 (JHB): hu-0-5-0-3.Iza-p4-jhb.liquidtelecom.net (24.3 ms)
  • Hop 8 (Marseille Loop): ://liquidtelecom.com (171.9 ms)
  • Hop 9 (Marseille Leg): ://liquidtelecom.com (172.7 ms)
  • Hop 11 (Tata Marseille Handoff): ix-hge-0-0-0-30.ecore1.emrs2-marseille.as6453.net (172.2 ms)
This confirms that my international profile is stuck on a poorly optimized BGP routing loop through France. I appreciate you passing these specific hop details directly to the network administrators to help get this adjusted. Thank youIMG_2506.pngIMG_2507.pngIMG_2508.png
 
Joslyn_ said:
To assist the engineers reviewing my B-number (B214939401), here is the exact text traceroute output captured via Network Analyzer.
It pinpoints the exact international transit bottleneck where my traffic is being forced into Southern Europe instead of taking a direct routing path. The latency is perfect up to Johannesburg at Hop 7 (24.3 ms), but instantly explodes to 171.9 ms at Hop 8 on the Liquid Telecom Marseille transit node:
  • Hop 7 (JHB): hu-0-5-0-3.Iza-p4-jhb.liquidtelecom.net (24.3 ms)
  • Hop 8 (Marseille Loop): ://liquidtelecom.com (171.9 ms)
  • Hop 9 (Marseille Leg): ://liquidtelecom.com (172.7 ms)
  • Hop 11 (Tata Marseille Handoff): ix-hge-0-0-0-30.ecore1.emrs2-marseille.as6453.net (172.2 ms)
This confirms that my international profile is stuck on a poorly optimized BGP routing loop through France. I appreciate you passing these specific hop details directly to the network administrators to help get this adjusted. Thank youView attachment 1920014View attachment 1920015View attachment 1920016
Click to expand...
Thank you. It has been escalated.
 
@Afrigirl
Below is a quick tracert to crunchyroll.com

Is there any way to pull up the ip address of the server being used when you start streaming an episode?
Loading crunchyroll.com is fine, it's when you actually try to start watch something is when the problem starts.

I also would't mind providing Afrihost my crunchyroll login details if that would help in testing the issue?
Perhaps the issue could also stem from routing in Durban specifically. I have a friend on Cool Ideas in JHB who has never had a buffering issue with crunchyroll.

1783418153416.png
 
Savy561 said:
Is there any way to pull up the ip address of the server being used when you start streaming an episode?
Loading crunchyroll.com is fine, it's when you actually try to start watch something is when the problem starts.
Click to expand...
Hi.

I think you can use Wireshark to capture the traffic and get the IP of the CDN
 
Savy561 said:
thank you. I will give it a look over tonight
Click to expand...
Stream on your pc/laptop then open resource monitor and toggle the browser being used. When you go to the network tab you should be able to find the IP as well.

You will see a lot of IP's but it will be the one with the most traffic i imagine being recieved from.
 
I’ve been out of country early May and since returning my line speed just never was the same as before I left. There is no outages in my area according to Afrihost app. I live in a security complex and some other residents are complaining on the local WA group of slow speeds etc. It’s weird to describe the exact issue as it changes all the time. Some speed test servers show packet loss, some not, my apple tv (wired) used to pick up local speed test servers, now it defaults to JHB with only 3 or so in the WC showing. I used to get ~ 930mbps download and 235 upload constantly when checking with 2ms ping to local test servers (done from ATV) with my 1gbps line. Now it is like 6-700 down and 180-235 upload with ping increasing to 5ms. Some websites don’t load properly where they always have previously. I have upgraded to a tri-band wifi 7 router a while before leaving on my trip and since I’m back noticed that I was assigned an airmobile IP again instead of Afrihost Fibre IP. Can this be what’s causing it? Different routing? I also did a test to BT in London UK on wifi from my phone and then I’m getting 1050mbps down and the full 250 up. Why would this be? I have attached what I am getting tonight on wifi 7 (router and device) which just isn’t up to scratch. I am paying for 1gbps and this isn’t even close. Someone please help me resolve this!!!

Edit: forgot to mention the provider is Vumatel and I stay in Somerset West
cbac38e1d6aaac6976caed92ece47952.jpg
 
MakoPC said:
NLD down again between PE and CPT, when is this going to be sorted?
Click to expand...
Hi,
We've received an update from MFN regarding the current issue.

They have identified a break on the national long distance fibre link between Cape Town and Johannesburg, located just outside Beaufort West. Traffic has been rerouted via Durban to minimise the impact on clients

We apologise for any inconvenience caused and appreciate your patience.
 
DeTector said:
I’ve been out of country early May and since returning my line speed just never was the same as before I left. There is no outages in my area according to Afrihost app. I live in a security complex and some other residents are complaining on the local WA group of slow speeds etc. It’s weird to describe the exact issue as it changes all the time. Some speed test servers show packet loss, some not, my apple tv (wired) used to pick up local speed test servers, now it defaults to JHB with only 3 or so in the WC showing. I used to get ~ 930mbps download and 235 upload constantly when checking with 2ms ping to local test servers (done from ATV) with my 1gbps line. Now it is like 6-700 down and 180-235 upload with ping increasing to 5ms. Some websites don’t load properly where they always have previously. I have upgraded to a tri-band wifi 7 router a while before leaving on my trip and since I’m back noticed that I was assigned an airmobile IP again instead of Afrihost Fibre IP. Can this be what’s causing it? Different routing? I also did a test to BT in London UK on wifi from my phone and then I’m getting 1050mbps down and the full 250 up. Why would this be? I have attached what I am getting tonight on wifi 7 (router and device) which just isn’t up to scratch. I am paying for 1gbps and this isn’t even close. Someone please help me resolve this!!!

Edit: forgot to mention the provider is Vumatel and I stay in Somerset West
cbac38e1d6aaac6976caed92ece47952.jpg
Click to expand...

Further to this I ran a ping plot / tracert to afrihost.com with these results
f95cfd2d0e20c97040e3cf692822e3e6.jpg
 
DeTector said:
I’ve been out of country early May and since returning my line speed just never was the same as before I left. There is no outages in my area according to Afrihost app. I live in a security complex and some other residents are complaining on the local WA group of slow speeds etc. It’s weird to describe the exact issue as it changes all the time. Some speed test servers show packet loss, some not, my apple tv (wired) used to pick up local speed test servers, now it defaults to JHB with only 3 or so in the WC showing. I used to get ~ 930mbps download and 235 upload constantly when checking with 2ms ping to local test servers (done from ATV) with my 1gbps line. Now it is like 6-700 down and 180-235 upload with ping increasing to 5ms. Some websites don’t load properly where they always have previously. I have upgraded to a tri-band wifi 7 router a while before leaving on my trip and since I’m back noticed that I was assigned an airmobile IP again instead of Afrihost Fibre IP. Can this be what’s causing it? Different routing? I also did a test to BT in London UK on wifi from my phone and then I’m getting 1050mbps down and the full 250 up. Why would this be? I have attached what I am getting tonight on wifi 7 (router and device) which just isn’t up to scratch. I am paying for 1gbps and this isn’t even close. Someone please help me resolve this!!!

Edit: forgot to mention the provider is Vumatel and I stay in Somerset West
cbac38e1d6aaac6976caed92ece47952.jpg
Click to expand...
Hi.
Please drop me a PM with your account details.
 
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