Cool Ideas Fixed 5G/4G Feedback Thread

CoolEscalator said:
HI there, our DNS servers are 154.0.1.1 & 154.0.1.10

We have on-net Google Caches to ensure that quick content delivery for things such as youtube
You will resolve to these CDN's if you use our DNS servers.
We also have Akamai, Apple, Valve and Netflix CDN's as well

When using other DNS servers, you may resolve to off-net/public CDN's that can be problematic at times.

You can also have youtube issues if you have any kind of issues with your line, such as packet loss.
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My DNS hasn't been changed and remained as it was on the ZTE
 
Finhobbyist said:
As far as i can find; you cant change the DNS servers on the G5TS, or am i missing something here?
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Yeah it seems you are correct, one can't change it on the router.

Does it give you the option on the DHCP server at all?
 
Chris_Auc said:
I already searched every setting on this router & did not find any DNS settings. :(
View attachment 1925503
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Yeah then it should be automatically issued as default.

If there is performance issues, it could then be related to something else like packet loss, latency, etc.
You can also make sure your device itself has the DNS configured, or default.
You can also use something like
Ipconfig /all
|||or|||
nslookup google.com
Click to expand...
to confirm what your DNS servers in use are
 
CoolEscalator said:
Yeah then it should be automatically issued as default.

If there is performance issues, it could then be related to something else like packet loss, latency, etc.
You can also make sure your device itself has the DNS configured, or default.
You can also use something like

to confirm what your DNS servers in use are
Click to expand...
I have no performance issues at all. Just a nice-to-have to change the DNS on the router side. :p
So am I currently using Vodacom DNS servers or Cool Ideas DNS servers? As the router is my current DNS resolver.
Screenshot_2026-07-29_121548.png
Screenshot_2026-07-29_121509.png
 
Chris_Auc said:
I have no performance issues at all. Just a nice-to-have to change the DNS on the router side. :p
So am I currently using Vodacom DNS servers or Cool Ideas DNS servers? As the router is my current DNS resolver.
View attachment 1925506
View attachment 1925508
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Hmm so then I believe the DNS is managed by the CGNAT AR , which should use ours anyways.
As that 10.0.0.1 would just be your router gateway.

Yes it would be a nice to have :( but I guess the only other way is to set it on your device itself if you ever want to use something else
 
Chris_Auc said:
I have no performance issues at all. Just a nice-to-have to change the DNS on the router side. :p
So am I currently using Vodacom DNS servers or Cool Ideas DNS servers? As the router is my current DNS resolver.
Click to expand...

Vodacom's DNS servers wouldn't work, even though you are using a Vodacom SIM, because your IP will be a CISP IP and ISPs usually configure their DNS servers to only respond to their own IP blocks.

This is what happens when you try run DNS queries against their servers:

1785355787187.png
 
I give up with coolidea customers service, i just wanted them to bill me so that they can reconnect my sim card but from 10h00 till now no help and they take hours to reply. Very dessapointed
 
kap125 said:
I give up with coolidea customers service, i just wanted them to bill me so that they can reconnect my sim card but from 10h00 till now no help and they take hours to reply. Very dessapointed
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HI there, apologies for any inconvenience here. Are you able to share your ticket reference so that I can have a look?
 
I paid r200 for the delivery of the new sim cards but if there a possibility of reconnect it. You can cancel these sim and reconnect the one was canceled. i don't mind paying for it now the R200 for deliveryi guess is my loss. Because we are offline since morning. Plz
 
kap125 said:
I paid r200 for the delivery of the new sim cards but if there a possibility of reconnect it. You can cancel these sim and reconnect the one was canceled. i don't mind paying for it now the R200 for deliveryi guess is my loss. Because we are offline since morning. Plz
Click to expand...
Thank you for providing the ticket reference. Unfortunately i see these are cancelled services that our Billing Department needs to reinstate, Our billing department is out of operation house, which is why you would not be getting a response at the moment. I do apoligize for the inconvenience caused.

I have however escalated the matter for assistance first thing in the morning.
 
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