Number Deleted from Vodacom Network After 16 Years

ChRoNiUm said:
Dear Community,

I am reaching out with a sense of urgency and frustration regarding an issue I'm facing with Vodacom, and I hope someone here might be able to offer some insight or assistance.

On the 22nd of March, my number, which I've had with Vodacom for 16 years, was suddenly deleted from the network. This number has been an integral part of my life, particularly for my business, and the sudden loss of connectivity has been devastating.

Around 11 years ago, I transitioned from a contract to a prepaid plan with Vodacom, and since then, this number has been my primary point of contact for both personal and professional matters. Despite this long-standing relationship, when I visited a Vodacom store to inquire about the issue, they couldn't even locate my number on their system. Even after reaching out to customer care, we were unable to resolve the issue.

To provide context, I had recently purchased a 1 GB of data on the 12th of March and R110 airtime on the 14th of March, indicating that the number was active and in use leading up to its sudden deletion.

I am deeply concerned about the impact this is having on my business operations. Not only are my customers unable to reach me through my longstanding number, but I am also facing difficulties accessing critical services. All my One Time Passwords are sent to this number, making it impossible for me to access internet banking and make payments.

If anyone has experienced a similar issue or has any advice on how to escalate this matter with Vodacom, I would greatly appreciate your guidance. My livelihood depends on restoring connectivity as soon as possible.

Thank you for your time and assistance.
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I'm also having the same problem what is wrong with Vodacom
 
jannievanzyl said:
While on this topic:

How many mobile numbers have you had? / What was your longest period of having the same number?

I got my number the day before Vodacom launched (did not work for them at the time), and I still have it, 30 years on the same number. :)
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Was part of the QC team from Telkom doing acceptance testing for the transmission and grounding structures on the towers in the early days. Had mtn , Vodacom and Siemens car phone at one point. Few years later after they launched got my own Vodacom no which I still have. Ported off Vodacom years ago
 
Next Thing said:
Was part of the QC team from Telkom doing acceptance testing for the transmission and grounding structures on the towers in the early days. Had mtn , Vodacom and Siemens car phone at one point. Few years later after they launched got my own Vodacom no which I still have. Ported off Vodacom years ago
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umm-wait-1.gif
 
My prepaid number was just whacked. I only use it once a month for a week (standby) - last time was three weeks ago. Bloody annoying.
 
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