Home-Connect Moving on to Afrihost

DStvNothingOn said:
@Afrigirl any word on the ipv6? for HC custermers
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All Vuma Reach Home-Connect clients already got forced onto IPv6. Home-Connect clients on Vumatel Active Ethernet is next with a change request pending approval. After that the rest of Home-Connect clients will be enabled on the BNG's.
 
I'm On FF any idea when it happen?
will i then also get a static ipv6 with my static PIv4?

cavedog said:
All Vuma Reach Home-Connect clients already got forced onto IPv6. Home-Connect clients on Vumatel Active Ethernet is next with a change request pending approval. After that the rest of Home-Connect clients will be enabled on the BNG's.
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The support quality has certainly dropped since Home-Connect moved over to Afrihost. Three weeks later, I am still sitting with an issue on my connection and have three reference numbers. This is despite asking them to confirm everything was correct on their end. Even Openserve came to my residence and confirmed the issue is on the ISP's end, as they sent the incorrect configuration to them.
 
Ciferion said:
The support quality has certainly dropped since Home-Connect moved over to Afrihost. Three weeks later, I am still sitting with an issue on my connection and have three reference numbers. This is despite asking them to confirm everything was correct on their end. Even Openserve came to my residence and confirmed the issue is on the ISP's end, as they sent the incorrect configuration to them.
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Hi,

We sincerely apologise for the ongoing inconvenience and frustration this has caused.

Could you please provide a reference number for this issue? We will ask the Home-Connect team to contact you directly to help resolve the matter.
 
Afrigirl said:
Hi,

We sincerely apologise for the ongoing inconvenience and frustration this has caused.

Could you please provide a reference number for this issue? We will ask the Home-Connect team to contact you directly to help resolve the matter.
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Thanks Afrigirl, the ref number is 1392666. I did receive feedback that they are currently working on restoring the correct configuration. However, I will be asking for a refund, as the issue was introduced on their end, and I have been paying for a faster package for weeks but getting subpar service, communication and speeds.
 
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