10 Mbps ADSL: Upgraded exchanges emerge

Out of interest, is there any way to find out how far you are form the exchange? I recently moved to a new area and my line speed dropped quite a bit. I used to get about 3.8 and now only get 2.5. Logged numerous calls with Telkom and every time they reset the port after which it will sync at a better speed and then it'll be back to 2.5 in the morning. How do I get them to address the issue?

Juice
 
Gatecrasher said:
I've looked at all the feedback and only one person in the "Eastern Cape Region" indicated by poll that they had been upgraded. So it may not even be Port Elizabeth. As the second most populated province in SA it is hard to see at this stage how "Numerous ADSL subscribers", "Port Elizabeth" and "upgraded" can appear in the same sentence.
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Port Elizabeth = Newton Park, Charlo and North End
 
Slash69 said:
I live in Tableview, Cape Town - how can I check if my exchange is Metro-Ethernet and ADSL 2+ ready? I want to know if my area is on Telkom's jobcard for speed upgrades. Telkom call-centres are useless. I have called both 10219 and 0800 375 375 and the idiots there don't even know what I am talking about. They are blissfully unaware that the company they represent are upgrading the speeds, so can give me no info. Which rock do these people live under?
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Try adsl settings --> DSL MODE --> ADSL2+
On your router; if it takes....its probable that your exchange is ADSL2+?
 
Juice said:
Out of interest, is there any way to find out how far you are form the exchange? I recently moved to a new area and my line speed dropped quite a bit. I used to get about 3.8 and now only get 2.5. Logged numerous calls with Telkom and every time they reset the port after which it will sync at a better speed and then it'll be back to 2.5 in the morning. How do I get them to address the issue?

Juice
Click to expand...

Try this site for calculations :http://fremnet.net/article/216/adsl-theoretical-speed-calculator
 
Messugga said:
I'm quite curious as to whom in Bloemfontein said they've been activated. Nothing at this part of town nor at one of the other areas with a relatively high 4mbit density.
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LOL Messugga, try Langenhoven Park's exchange , I run via that from Universitas-Ridge, although I'm only on 384k, but if there is one exchange that should have been upgraded by now it would be that one, seeing that the LHP has the highest density of ADSL users in Bloem. Although I set my router's modulator to Auto, it still only detects it as ADSL G.Dmt :(
 
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Messugga said:
I'm quite curious as to whom in Bloemfontein said they've been activated. Nothing at this part of town nor at one of the other areas with a relatively high 4mbit density.
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Same here, I know one friend who has 4mbps, he lives in the "richer" suburbs, Hewilsig (spelling /dont care) and he hasn't been upgraded.

Interestingly, I live in Brandwag, my exchange seems to be close the the military base Tempe, my router is syncing at ADSL2+ , but I'm on 384kbps, I believe my exchange is approx, 500m away.
 
I'm in LHP, Bloemfontein, literally around the corner from the exchange and I'm still at 4096.
 
I am in Parklands, Cape Town, cnr of Parklands main and wood drive, i have a 4Mbps with telkom. I rebooted my router last night and i am still syncing at 4mbps... COME OOOON!
 
Slash69 said:
I live in Tableview, Cape Town - how can I check if my exchange is Metro-Ethernet and ADSL 2+ ready? I want to know if my area is on Telkom's jobcard for speed upgrades. Telkom call-centres are useless. I have called both 10219 and 0800 375 375 and the idiots there don't even know what I am talking about. They are blissfully unaware that the company they represent are upgrading the speeds, so can give me no info. Which rock do these people live under?
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Im also in Tableview, west beach, after seeing your post i phoned 10219 and went option 1 and again option 1, there youll find someone who can help you, however my exchange is Blouwberg and after telkom did a test on my line to my exchange they said the exchange only supports 4 meg and has to be upgraded to adsl2:(
 
Fudge101 said:
Im also in Tableview, west beach, after seeing your post i phoned 10219 and went option 1 and again option 1, there youll find someone who can help you, however my exchange is Blouwberg and after telkom did a test on my line to my exchange they said the exchange only supports 4 meg and has to be upgraded to adsl2:(
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Dude, I don't know what person you spoke to, but I have just tried again (0800 375 375, who said I must speak to 10219, who said I must call 10215, who said I must call 0800 375 375). Round and round and round and round... Nobody can answer my question, so they pass the buck. All I want to know is: IS MY EXCHANGE METRO-ETHERNET and/or ADSL2 + compliant. I might as well be asking Telkom if a 180/90/15 inch tyre will fit on the front wheel of an Airbus A 380-800. F***ing idiots!!!
 
Slash69 said:
Dude, I don't know what person you spoke to, but I have just tried again (0800 375 375, who said I must speak to 10219, who said I must call 10215, who said I must call 0800 375 375). Round and round and round and round... Nobody can answer my question, so they pass the buck. All I want to know is: IS MY EXCHANGE METRO-ETHERNET and/or ADSL2 + compliant. I might as well be asking Telkom if a 180/90/15 inch tyre will fit on the front wheel of an Airbus A 380-800. F***ing idiots!!!
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How will that info help you ?

Either it is and will be upgraded or it isn't and wont be upgraded. Its not like you can do anything about it.
Also tell me why they should be wasting time on calls like that when they could be dealing with proper issues. Like everything to do with Telkom/SA internet/Seacom etc, let the dust die down and then see what your options are.

BTW I'm on the Metro Ethernet (I saw the fiber being laid) and my exchange does not support 4meg (I asked a while ago)... not much can change that other than me waiting to see what happens after the upgrades are complete.
 
Nerfherder said:
How will that info help you ?

Either it is and will be upgraded or it isn't and wont be upgraded. Its not like you can do anything about it.
Also tell me why they should be wasting time on calls like that when they could be dealing with proper issues. Like everything to do with Telkom/SA internet/Seacom etc, let the dust die down and then see what your options are.

BTW I'm on the Metro Ethernet (I saw the fiber being laid) and my exchange does not support 4meg (I asked a while ago)... not much can change that other than me waiting to see what happens after the upgrades are complete.
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What do you mean, "How will that information help me?" Then I will know if I am able to be/and probably will be upgraded. I am sick and tired of Telkom not giving us any information. Why could they have not just issued/published a list of all the exchanges around the country which are 10Mbps capable, so we know which ones are gong to be switched over to 10Mbps? I am not asking for a confirmed date or anything - I just want to know if my exchange is one in the queue to be switched over. If I knew that, then there would be no need for me to call Telkom, but no, they give us a few crumbs and leave us guessing...
 
Slash69 said:
Dude, I don't know what person you spoke to, but I have just tried again (0800 375 375, who said I must speak to 10219, who said I must call 10215, who said I must call 0800 375 375). Round and round and round and round... Nobody can answer my question, so they pass the buck. All I want to know is: IS MY EXCHANGE METRO-ETHERNET and/or ADSL2 + compliant. I might as well be asking Telkom if a 180/90/15 inch tyre will fit on the front wheel of an Airbus A 380-800. F***ing idiots!!!
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LOL, Slash, calm down to a mild panic, i phoned telkom about a week ago to try find out exactly what you are wanting to know and i got the same run around as what you got today, today when i phoned 10219 the dude ran a test on my line to my exchange and was able to deduce from there that my exchange needs the upgrade, hopefully you are not at the blauwberg exchange, im also desperate for a faster line as i need it for gaming purposes, im tired of having a high ping and suffering with lag, try again maybe you lucky.
 
@ Fudge101

After two unsuccessful attempts (over two days) of calling Telkom in the hope of finding out this information, I am not going to call them again. I would rather have a pineapple inserted in my ass than have to explain the same story 10 times more (very slowly) to the half-wits at the VARIOUS Telkom call centres. They don't know. They take swings at giving me potluck answers that have nothing to do with my question. Then, when I explain (AGAIN) what I was asking they tell me to phone the next call centre. It goes round and round like this until I am ready to blow a fuse. It's a Friday afternoon and I am not going to get myself more agitated than they have already made me. Pub/beer/mates - that's my POA for the rest of the day. Deep breaths... In.... Out... In... Out....
 
Fudge101 said:
LOL, Slash, calm down to a mild panic, i phoned telkom about a week ago to try find out exactly what you are wanting to know and i got the same run around as what you got today, today when i phoned 10219 the dude ran a test on my line to my exchange and was able to deduce from there that my exchange needs the upgrade, hopefully you are not at the blauwberg exchange, im also desperate for a faster line as i need it for gaming purposes, im tired of having a high ping and suffering with lag, try again maybe you lucky.
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Your ping wont improve with this upgrade BTW.

I'm also desperate for a faster line... im just saying that I'm sure that Telkom do not know how each and every upgrade is going to go. They don't know the line quality of every line or if the users even have ADSL2+ modems. They also don't know how the network is going to handle an entire exhange were everyone has 10 meg. Perhaps its going to be too much in some places.

All they are doing is seeing what they can offer people.
 
@Slash

Ha ha i understand your frustration, i feel the same way, have a good one.

@Nerfherder

No it probably wont, but i would fare better with lag as my upload speed would increase.
 
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