2GB+2 Vodacom scam !

One post.
One new victim and several that have escaped yet Vodacom will continue with the self destructive attitude.
 
Ivanr said:
Let the buyer beware by NOT READING THE TERMS AND CONDITIONS first before signing on the doted line at all times Sir. These T & C's were PATENTLY CLEAR AND UNDERSTANDABLE and UNAMBIGUOUSLY STATED to all.
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Not true. Fact that roll-over can be only used every second month is not clear and not stated directly in T&C. The rule is implied by cleverly obscured/obfuscated statement that current allocation will be used first.
 
sajunky said:
Not true. Fact that roll-over can be only used every second month is not clear and not stated directly in T&C. The rule is implied by cleverly obscured/obfuscated statement that current allocation will be used first.
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Sir if you are of the view that the ASA (Advertisong Standards Authority of SA)will rule against Vodacom then take the step to complain and prove your statement Sir please, as this forum is not the place to adjudicate on this matter Sir.
 
Ivanr said:
Sir if you are of the view that the ASA (Advertisong Standards Authority of SA)will rule against Vodacom then take the step to complain and prove your statement Sir please, as this forum is not the place to adjudicate on this matter Sir.
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We can't adjucate on this issue, so on which issue we can?
 
HideInLight said:
Been like this for ages, also been discussed to death.
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Policy exists, didn't go away. It is why discussion comes back and there is a new victim of this policy.
You wrote something, I do claim is not true and explained why it is not true. You didn't attempt to show why I am being wrong, you just made statement that on this place we are not allowed to discuss this issue.
 
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We're allowed to discuss it, but the only good it will do is prevent a few others from making the same assumptions and possibly staying away from the product. It's not going to change anything...
 
sajunky said:
Policy exists, didn't go away. It is why discussion comes back and there is a new victim of this policy.
You wrote something, I do claim is not true and explained why it is not true. You didn't attempt to show why I am being wrong, you just made statement that on this place we are not allowed to discuss this issue.
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I think this discussion will only be over once Vodacom start listening (in other words, never).
 
I don't know what Jannie can change or not. But if he could change it, he doesn't want to, because he knows exactly how it works and has done since the day Vodacom excitedly announced that they were implementing data bundle "rollover".
 
BBSA said:
I think Jannie would be more inclined to seriously look at this if we keep on raising this issue.
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finger-in-ears.jpg
 
sajunky said:
Policy exists, didn't go away. It is why discussion comes back and there is a new victim of this policy.
You wrote something, I do claim is not true and explained why it is not true. You didn't attempt to show why I am being wrong, you just made statement that on this place we are not allowed to discuss this issue.
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It's pointless to even try, in order to make this change their core systems would need to be changed, if you look at the size of their customer base, near monopoly when it comes to coverage and the costs that would be involved in doing so it's simply not possible and wouldn't benefit them enough. A customer stuck on contract is a "loyal" customer anyways...

If you like me who's stuck in an area with no alternative coverage you'll just have play by their rules so learning how the game works is essential.
 
HideInLight said:
in order to make this change their core systems would need to be changed
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Maybe, it is not a customer problem. They offer roll-over and it is false advertising. I know, Jannie will ask me to prove it...
 
sajunky said:
Maybe, it is not a customer problem. They offer roll-over and it is false advertising. I know, Jannie will ask me to prove it...
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That ToC applies in small print on advertisements are there for a reason. Roll-over does apply, just doesn't match the logical thought process of the average customer (aka assumption) regarding in which order it gets used.

Maybe what can be done is more detailed articles and summaries of the important part of ToC's on deals here on MyBroadband which is viewable and accessible in the appropriate forums. Less sensationalism, more facts.
 
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Where as i also think it sucks that the carry over is not combined with the rest of your data, and that we cant migrate to a say a 3Gig once you have a 2Gig contract. i have to say this the price on the special deals is really not that bad i mean where on a adsl line will you get 2Gig data with a speed of lets 1mb for the sake of argument,for R150, the data line and phone line rental is already more than that.

as far as oob goes well you can set it so you don't but this will make you loose your night owl. then again im going to assume that any client that's worried about not checking their usage is prob not going to be up on their pc past 9pm at night,let alone 12am.

I am however very peeved at the fact i cant migrate to a 3gig after a month of having the 2gig i mean come on cant they just upgrade everyone to 2gig and 3gig ,look at all the other isp's at the moment, its war gentlemen get in on the action competitive pricing is good for everyone and making your clients happy with a bonus now and then will only do you good.
 
HideInLight said:
That ToC applies in small print on advertisements are there for a reason. Roll-over does apply, just doesn't match the logical thought process of the average customer (aka assumption) regarding in which order it gets used.

Maybe what can be done is more detailed articles and summaries of the important part of ToC's on deals here on MyBroadband which is viewable and accessible in the appropriate forums. Less sensationalism, more facts.
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I can't disagree anymore. :)
In T&C there are two conflicting statements:
a. There is roll-over (or carry-over, whatever),
b. current allocation will be used first.
When you read it, you will certainly miss that these statements are conflicting. It is carefully designed, so Joe Public don't suspect problems, sign a contract and becomes a valuable customer for the next 24 months.

Other issues are Night OWL on contract only and OOB. T&C uses word 'contract', but consumer don't expect that top-up contract is not a contract by T&C definition. Another trap. And another trap is OOB.
 
Colin62 said:
I don't know what Jannie can change or not. But if he could change it, he doesn't want to, because he knows exactly how it works and has done since the day Vodacom excitedly announced that they were implementing data bundle "rollover".
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Because it's the only way the current systems and structures can do "roll-over". And I actually agree with it in terms of a contract structure.

To recap:

1. You sign a contract that says you get a new allocation of (say) 1GB every month. For this you pay your R99 or whatever the monthly fee. Fact.
2. Legally I must give you that bundle the first of every month. If I don't, I'm in breach.
3. If you deplete your monthly allocation AND you have allocation left from the previous month, you can use that. AFTER the legal obligation to give you the data you paid for has been fulfilled.

This is not part of your contract but something we added thinking people would appreciate it. Funny how the networks that don't provide some level of "roll-over" are not being attacked. But those that do, are. :rolleyes:

There is no such thing as "roll-over for 60 days" or "FIFO / LIFO / whatever". Simply just the ability to use 'old unused' data after you've depleted your 'new' data.

Once the new systems are in place, I can fix this.
 
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