2GB+2 Vodacom scam !

I think Jannie would be more inclined to seriously look at this if we keep on raising this issue.

I fully understand the issue. With due respect to the peeps here, most people have not thought about the structure of a monthly allocation deal and how roll-over can work in such an environment. Technically there should actually be no roll-over or deferrals.

Take the following example:

1. You take out a contract that gives 1GB per month for 24-months.
2. Month 1 you get your allocation, but for some reason you only use 1GB over the next 3 months.
3. In Month 4, the next time you need an allocation; do I give you Month 2's allocation or Month 4's?
4. What happens after Month 24?

See the problem?
 
Maybe, it is not a customer problem. They offer roll-over and it is false advertising. I know, Jannie will ask me to prove it...

Yup, I've asked you many times to show me where the advertisments are wrong, so I can fix it, and you've completely failed to do so. Might that be because you could not find any and you're just making it all up?

Guess you'll now start insulting me again? But it does not change the facts.
 
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I am however very peeved at the fact i cant migrate to a 3gig after a month of having the 2gig i mean come on cant they just upgrade everyone to 2gig and 3gig ,look at all the other isp's at the moment, its war gentlemen get in on the action competitive pricing is good for everyone and making your clients happy with a bonus now and then will only do you good.

Give me more details. Are you currently on the 2GB special and you want to migrate to the 3GB special?
 
Its called the bucket system, and i'ts just as shutty as the other bucket system.
 
Hi Jannie,

This might be a stupid question but is it not possible to roll over or "build up" your data if not used?

Sure if you pay for lets say 1gig you should be able to use whats left of it even after a few months? So if you go away for 2 months and come back during month 3 you should have 3gigs to use seeing that you have paid for month 1 and 2 already.

I'm just asking this because if you can build up free minutes that way why not data?

Ek vra maar net...
 
Hi Jannie,

This might be a stupid question but is it not possible to roll over or "build up" your data if not used?

Sure if you pay for lets say 1gig you should be able to use whats left of it even after a few months? So if you go away for 2 months and come back during month 3 you should have 3gigs to use seeing that you have paid for month 1 and 2 already.

I'm just asking this because if you can build up free minutes that way why not data?

Ek vra maar net...

It's a good question and the answer that many have given here is one of capacity planning. Let me use the example ISPA recently used, which explains the problem quite clearly.

1. You pay R100 per month to park every day, for 30 days, in a parking lot.
2. The parking lot has a 100 parking bays.
3. For some reason you only park there for 20 days out of the month.
4. What happens the next month?
a. Do you get to use an extra 10 days for free? I.e. do you expect the parking lot to have 1 extra bay available, in case you decide to use it?
b. What if the lot did add the extra bay, in case you want to use it, but you never do? What happens to its operational costs?

5. What if 100 people do this every month, only use 20 of their 30 bays 'slots'. Must the owner now build 100 extra bays in case everyone shows up at the same time expecting their bays from last month to be available?

You can see the owner has basically two choices:

1. He does not accommodate roll-over, i.e. if you did not use your parking this month, you lost it. No carry-over.
2. He builds the extra bays and pass the cost on to his customers. He probably won't build capacity for the maximum demand, but will take an educated guess, say 30 extra bays for his 100 customers and then only when they're not already filled up.

Now, before anyone says it's a cr@p analogy; it's not. It's 100% relevant thus why ISPA chose it.

1. Just like a parking lot, a network has a fixed capacity.
2. Just like a parking lot, a network sells a product based on time (bays/month, Mb/s). Most people miss this bit, networks can't 'store' data. The time component is always there.
3. Just like the parking lot, if a network wants to provide roll-over, it must calculate the cost into its pricing. So the longer the roll-over period, the more expensive it becomes.

I've asked the question here many times; would you be willing to pay more for roll-over? Few people said yes.
 
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Jannie, while you're here would you explain why Vodacom won't let us buy the 3gb/199 once off? By us I mean contract holders
 
Hi Jannie or anyone else who can help

Was Vodacom not suppose to phone me and ask if I want to continue on this contract, because they didn't. Can I still cancel the contract and will this still be R149 p/m

I would rather get the R199 for 3G
 
Hi Jannie or anyone else who can help

Was Vodacom not suppose to phone me and ask if I want to continue on this contract, because they didn't. Can I still cancel the contract and will this still be R149 p/m

I would rather get the R199 for 3G

Hello Vercogen. The R149.00 is only applicable within the 24 month contract period. Outside of that you may either upgrade it with a new Mofaya 1 ; 2 or 3Gig deal or cancell the line. If you leave the contract running month to month, then normal rates for the 2Gig will apply. Any Vodacom SP dealer can assist you in either upgrading the line or migrating it to prepaid. Should you wish to cancel, you may contact 0821958.
 
Hi Jannie or anyone else who can help

Was Vodacom not suppose to phone me and ask if I want to continue on this contract, because they didn't. Can I still cancel the contract and will this still be R149 p/m

I would rather get the R199 for 3G

You should be able to.
 
Jannie, while you're here would you explain why Vodacom won't let us buy the 3gb/199 once off? By us I mean contract holders

I'm working on it, trust me. Some system limitations makes it not straight forward.
 
Yup, I've asked you many times to show me where the advertisments are wrong, so I can fix it, and you've completely failed to do so. Might that be because you could not find any and you're just making it all up?
My lady always asks me to prove....
Proof can be shown to independent body, like court of law, not between husband and wife. And definitely I would not try prove to the thief and robber that he is a thief and robber. It doesn't make sanse.
 
My lady always asks me to prove....
Proof can be shown to independent body, like court of law, not between husband and wife. And definitely I would not try prove to the thief and robber that he is a thief and robber. It doesn't make sanse.

Here we go again, you make a claim that should be easy to prove (all you have to do is post the advertisments you refer to). But the moment I ask you to provide proof you start with this type of nonsense and insulting response.

Just admit you made it all up and the rest of us can carry on with a grown-up conversation.

BTW, in South Africa, we actually treat women as equals and do not consider females inferior. I find your gender insinuations offensive.
 
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Should work. Have you tried to upgrade?

I asked about migrating/upgrading from the 2Gig to 3Gig since i signed up for a 2Gig about 2 months ago after my original 2Gig ended the system cant do it apparently all i can do is get a new contract....
 
I asked about migrating/upgrading from the 2Gig to 3Gig since i signed up for a 2Gig about 2 months ago after my original 2Gig ended the system cant do it apparently all i can do is get a new contract....

So they're saying it's too quick? Let me check.

OK, I think I know what's going on. Leave it with me for now.
 
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I asked about migrating/upgrading from the 2Gig to 3Gig since i signed up for a 2Gig about 2 months ago after my original 2Gig ended the system cant do it apparently all i can do is get a new contract....

To my knowledge you cant migrate from one Mofaya deal to another without being due for a upgrade. But lets see what Jannie finds out.
 
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