384 Kbps to 1 Mbps Upgrades

[325i]

Call Telkom, I just did after reading through here and I'm now syncing at 1Mb

 

[Adoxographist]

Probably 8am.

Lazy Bastards!! In communist Russia we start working from 6!

 

[werny]

Call Telkom, I just did after reading through here and I'm now syncing at 1Mb

I tried 3 times now, chose to speak to ADSL technical support and they all say that they wont upgrade the line on Sunday.

What the hell am I saying wrong to them?

 

[AthenianOwl]

Call Telkom, I just did after reading through here and I'm now syncing at 1Mb

Nice! What did you tell them?

 

[werny]

Nice! What did you tell them?

Would also like to know, this is what I am asking them - "Can you please upgrade my ADSL line to 1Mbps" and then they just tell me to call tomorrow.

 

[AthenianOwl]

Would also like to know, this is what I am asking them - "Can you please upgrade my ADSL line to 1Mbps" and then they just tell me to call tomorrow.

I think that we are supposed to ask them to refresh our adsl profiles. That's it. Am I wrong?

 

[AshTV]

Do u pay extra for the 1mb. If you're new. I want to purchase Mweb 1MB upcapped. (First time adsl user)

 

[shaunvw]

Do u pay extra for the 1mb. If you're new. I want to purchase Mweb 1MB upcapped. (First time adsl user)

Seeing as 1Mb is the lowest you can buy now, so no you don't pay extra.

 

[JazzeD]

Sweet 1Mb up and running

 

[werny]

Worked, asked Telkom to "Upgrade my ADSL PROFILE" and the woman upgraded the speed immediately.

 

[AthenianOwl]

Worked, asked Telkom to "Upgrade my ADSL PROFILE" and the woman upgraded the speed immediately.
View attachment 21346

AWESOME! Glad for you I will try calling Telkom now.

 

[werny]

AWESOME! Glad for you I will try calling Telkom now.

Ask them what I asked them, they will ask for a reason, just say "My line is 1MBPS but your syncing at 384kbps" and that will be enough of a reason for them to upgrade it.

 

[Adoxographist]

Okay, I just called telkom as well. That guy was super friendly and upgraded it for me. I'm staying in Joburg, Auckland Park

 

[AthenianOwl]

Ask them what I asked them, they will ask for a reason, just say "My line is 1MBPS but your syncing at 384kbps" and that will be enough of a reason for them to upgrade it.

It didn't work I was told to call them again tomorrow (a working day).

 

[shaunvw]

I just phoned and asked them to refresh my ports and it upgraded.

 

[werny]

Okay, I just called telkom as well. That guy was super friendly and upgraded it for me. I'm staying in Joburg, Auckland Park

Cool, downloading at 120KBps now,

 

[AthenianOwl]

what number did you guys use to call Telkom? Is it 10210?

 

[werny]

what number did you guys use to call Telkom? Is it 10210?

Yep, then somewhere you need to choose the "ADSL support" option, ask them to reset your ADSL profile. Then it's done and dusted

 

[AthenianOwl]

I will try again later. We have some visitors here :/ I'm hiding in my bedroom now

 

[Branderplank]

Worked, asked Telkom to "Upgrade my ADSL PROFILE" and the woman upgraded the speed immediately.

Thank you for the tip, phone them earlier and they said I must wait till tomorrow. Phone them now and quoted the magic words, now downloading at circa 100 kb/sec