384 Kbps to 1 Mbps Upgrades

Hmmmm... very nice news.

My linespeed also says 1Mbs on the Telkom webpage... router says 379, so I phoned Telkom and they said to phone during business hours on a weekday. So will do that tomorrow.

I also tried phoning Cybersmart... my ADSL line is still with them (I know I know) and their * uhm * efficient helpdesk minion stated that "Telkom will only do the line upgrades at the end of October"... and that I should not even bother phoning until then.

/sighs
 
Upgraded!

I was told to phone 10210, Option 1, Phone #, Option 2, Option 1
 
Hmmmm... very nice news.

My linespeed also says 1Mbs on the Telkom webpage... router says 379, so I phoned Telkom and they said to phone during business hours on a weekday. So will do that tomorrow.

I also tried phoning Cybersmart... my ADSL line is still with them (I know I know) and their * uhm * efficient helpdesk minion stated that "Telkom will only do the line upgrades at the end of October"... and that I should not even bother phoning until then.

/sighs

Call now and ask them to Upgrade your adsl profile. They will reset it and bobs your uncle!
 
Upgraded!

I was told to phone 10210, Option 1, Phone #, Option 2, Option 1

Hmmm... I get asked about which cellphone number for Telkom fault report if I follow that. Silly automated telephone answering robot!
 
My line is done :D Took a few calls .. but a got a friendly gentleman and he helped me

Allanridge Freestate
 
My line is done :D Took a few calls .. but a got a friendly gentleman and he helped me

Allanridge Freestate

Eish... share your magical secret. I have again been told "phone tomorrow", except now I will need my last Telkom account and ID document to update my ADSL profile.

Aaai tog. What gives.
 
Eish... share your magical secret. I have again been told "phone tomorrow", except now I will need my last Telkom account and ID document to update my ADSL profile.

Aaai tog. What gives.

I Think on Sunday's the kitchen help answers the phone as well, So just pray you dont get her ;)
 
Okay I just phoned them and the guy told me it will be automatically upgraded tonight at midnight. How true that is I don't know.
 
Eish... share your magical secret. I have again been told "phone tomorrow", except now I will need my last Telkom account and ID document to update my ADSL profile.

Aaai tog. What gives.

Dude, just ask the person to "Reset your ADSL Profile" and they will reset it while you're on the phone, then restart the router and it will be 1Mbps. Thats IT.
 
Awesome! Thought it was gonna be only by the end of October (after the delay from July) but this is great news! Phoned Telkom, first person told me that Telkom is not authorizing them to do it manually due to congestion and sync problems...phoned again, another guy upgraded it no questions asked :D
 
That's nothing now try getting them to downgrade your DSL package from 2mb to 1mb...
 
Dude, just ask the person to "Reset your ADSL Profile" and they will reset it while you're on the phone, then restart the router and it will be 1Mbps. Thats IT.

LOL... I did just that... and "Ziko" on the other then asked me for my reference number. Aai AAi AAAI.

I just said never mind and hung up.

I will wait until tomorrow.

/bangs head on desk
/foresees Cybersmart having line being a spanner in the works as well
/looks for "magic pixie-dust for sale" on ebay
 
LOL... I did just that... and "Ziko" on the other then asked me for my reference number. Aai AAi AAAI.

I just said never mind and hung up.

I will wait until tomorrow.

/bangs head on desk
/foresees Cybersmart having line being a spanner in the works as well
/looks for "magic pixie-dust for sale" on ebay

Just keep on trying, eventually you'll get through to someone who is not a complete "poephol".
 
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