3G Issues

I had some limited correspondence with dot field about my concerns over the exorbitant pricing of vodacom 3G, pretty much boiled down to a final answer of :-

"Matt,
I will forward your comment to our management for their consideration. thanks for your suggestions.
Dot"

I did find it interesting that they bothered to reply to my rather pointed email, where I accussed vodacom of rank profiteering and referred to the South African consumer being fleeced at every turn.

Alas, it's just so much lip service - the only thing that will change the telecomms market in this country is real competition. I can't help noticing that all the players seem to be in cahoots with each other, creating an artificial competitiveness.
 
I have been chatting to someone at Vodacom for a while and it seems to have paid off. Here are some snippets:

"customer care will soon be able to provide you with
these details. I will make a recommendation to include usage stats on
the My Account Section on http://www.vodacom4me.co.za."

"P.S. I would be happy to discuss what you would like to see in terms of
usage stats and also possible product enhancements.
We will start testing a new release in the beginning of February for
release in April."
 
south african service is appalling and whats even worse is we take it.

For R600.00 one would expect vodacom to throw in some service... ah well...
I agree with BB Mat.. what this country needs with regards to ISp's and broadbands is some real competition.

I am still happy with sentech. Atleast it has improved although it took a while and not perfect yet.
 
As part of the 24 month contract detailed billing is a mandatory charge (another way to make another R20 a month) i.e. vodacom must provide detailed billing of each connection else what is the R20 for? My question to 3G VSP customers is if you look at your itemised statement on VodaSurf the connection charges (no charge if within bundale and data usage) should be availble approximately the day after making the connection and the sum of the individual connections data usage as for GPRS.

my 2c worth
 
I think the closest thing you will get to making a call on those 3G cards is probably push-to-talk.
 
I have acquired the 3G datacard early January, and had nothing but trouble. It stops sending and receiving data all the time. I have made numerous calls to customer care, who will always resolve it within 24 hours. The conflict seems to be with Norton anti-virus according to Vodacom. The issue is, I don't think I should pay for a service if there was no service. When I complained the Help desk simply said aggressively: " You signed a contract...You WILL pay".

User Vodacom 3G, will you please explain why I should pay if there was no decent service. Here's a list of empty promises and their tracking numbers:

Message from Vodacom CIC:Please be advised, your query is being attended to. Time frame for resolution is within 72 Hours. SWARTZS

Your call has been assigned as Ref: A1-3MK2-8I4T0. Thank you. Vodacom Customer Care 082111.

Your call has been assigned as Ref: A1-3LH2-1B8BQ. Thank you. Vodacom Customer Care 082111.

Your call has been assigned as Ref: A1-3LG2-8LRF6. Thank you. Vodacom Customer Care 082111.
 
When I got 3G I had probles with Norton Firewall. I changed the settings from automatic to manual, and all the problems have been worked out. You may have to tweak norton to do what you want it to do. When you change a connection type norton does not allways get the settings right. what version of norton are you running?
 
I ran Norton Professional 2003, but have since uninstalled it and replaced it with AVG free edition from Grisoft. This seems to have solved most of the problem. The line still drops, but not that frequently. Thanks 4 the help all! I really think it is a fantastic idea that Vodacom has somebody on this forum (as the call centre is useless and nothing but rude). Thumbs up for a step in the right direction. One small positive step in the direction of Dialogue marketing
 
vodacom3g

when the connection is left idol it hangs, even the dash hangs, and I have 3 bars.

ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.118.65] with 32 bytes of data:

Request timed out.
Reply from 216.109.118.65: bytes=32 time=488ms TTL=52
Request timed out.
Request timed out.

Ping statistics for 216.109.118.65:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 488ms, Maximum = 488ms, Average = 488ms

ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.118.65] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 216.109.118.65: bytes=32 time=506ms TTL=52
Reply from 216.109.118.65: bytes=32 time=496ms TTL=52

Ping statistics for 216.109.118.65:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 496ms, Maximum = 506ms, Average = 501ms

ping www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.118.65] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.109.118.65:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

ping www.myadsl.co.za
Ping request could not find host www.myadsl.co.za. Please check the name and try
again.

ping www.myadsl.co.za

Pinging www.myadsl.co.za [209.128.108.131] with 32 bytes of data:

Reply from 209.128.108.131: bytes=32 time=558ms TTL=108
Reply from 209.128.108.131: bytes=32 time=586ms TTL=108
Reply from 209.128.108.131: bytes=32 time=577ms TTL=108
Reply from 209.128.108.131: bytes=32 time=555ms TTL=108

Ping statistics for 209.128.108.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 555ms, Maximum = 586ms, Average = 569ms

ping www.myadsl.co.za

Pinging www.myadsl.co.za [209.128.108.131] with 32 bytes of data:

Reply from 209.128.108.131: bytes=32 time=1482ms TTL=108
Reply from 209.128.108.131: bytes=32 time=790ms TTL=108
Reply from 209.128.108.131: bytes=32 time=729ms TTL=108
Reply from 209.128.108.131: bytes=32 time=698ms TTL=108

Ping statistics for 209.128.108.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 698ms, Maximum = 1482ms, Average = 924ms
 
There's been a few reports of the dashboard hanging. This has already been escalated to Vodafone.

Rabbiddog, have you noticed any repeating variables when this happen, time of day, other open apps, period of inactivity, etc?

The more information we can pass the developers, the better.
 
For the past few days everything perfect (except the heat). Today I have problems just keeping active on the net, with the same signal strength. Could the weather & clouds have an affect? I have the feeling I am on the edge of 2 cell footprints.
3G gives better signal here than normal gprs, last week I only got missed calls but 3G wes fine.
I will see how it performs for the rest of the day.
 
can't the pcmcia card itself say how much data is has sent/received???

like my cellphone, after using GPRS , i go the the "call register settings" and there it tells me nicely how much was sent and received in the last session / total sessions!
 
bboy
It is not how much has been sent and received, but the connection. when I am logged onto the net and cannot even open myadsl there is no data received.
 
mc721221 said:
my 3G connections has dropped 3 times in the last 5 minutes and is now connection, but no data transfer. 3G SUCKS!
Click to expand...

Thought you're not going to use the service again this month :)
 
MC

well u not getting @#$% service it`s the quality of the signal and the programs tht u are using has some issues.wot AV u running
 
wot antivirus u runining and in which area or where are u picking up signal from?
 
after my bad connection in the early morning, the sun has come out and my connection is fine. I dont think my connection likes bad weather.
 
lol MC
MC they way i look at it when buying a car lemme put it ot u this wya they tell the car has 147kw and top speed of 200k`s we obviously knw u not gna run at 200 k`s cause they say of speeds in access of 200 m8 .So in iscence i would recommend u staying where u are for now cause @#$%@#$% is abt to get better..
 
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