3G Issues

It shouldn't happen!.... Just kidding, ic.

In general the antenna must help with signal issues but there are probably peculiar situations where it might degrade the signal, maybe due to a different radiation pattern, or it might just be broken, not connecting properly, etc.

I'll ask the RF guys to comment.

Rabbiddog, did you have an repeatable experience, i.e. same results over a longer test period? With so many parameters, especially the ones outside your control, something else might have been affecting your results.
 
In Midrand (not at vodaworld) I seemed fine with and without the external antenna, But at my house It seemed to give hassels. I will try it in Parktown within the next hour, and afterwards back at my place (I move around a lot). The last time my signal was stuffed the techies were working in my area.
 
At parktown

With external antenna

Ping statistics for 196.4.160.12:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 311ms, Maximum = 1120ms, Average = 397ms

Without external antenna

Ping statistics for 196.4.160.12:
Packets: Sent = 54, Received = 52, Lost = 2 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 313ms, Maximum = 1186ms, Average = 380ms
 
Back home with external antenna

Ping statistics for 196.4.160.12:
Packets: Sent = 38, Received = 38, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 320ms, Maximum = 1421ms, Average = 473ms
 
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